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Hilton Garden Inn Auburn

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Hilton Garden Inn Auburn
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547 Reviews from our TripAdvisor Community

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Showing 539: English reviews
Albany, United States
Reviewed 3 weeks ago

This hotel stay was my second there. It is a very good hotel, with staff which was authentically friendly, not merely coached by a corporate trainer somewhere. The hotel is located in historic downtown Auburn, for those who wish to be there. It is a far better location than those along a bleak Thruway exit.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank gregorybY9623VC
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Gregory B, Thank you so much for your kind words! We pride ourselves in ensuring that all of guests' receive the very best quality and comfort while staying with us and I am happy to know that we were able to ensure this for you as well! In all my years of being in the hospitality business, our team...

Reviewed 4 weeks ago

They work extra hard here to make sure you have a good stay. Unfortunately Auburn is hurting, but you don't notice that while you're at the hotel. WE especially liked the minisuites with the extra room, although the other room we took for our other family members was also good.

Review collected in partnership with Hilton Garden Inn
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Thank 412richs
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you so much for taking a moment to share your feedback with us regarding your most recent stay. I am thrilled to see that you found everything to be wonderful. Also, thank you for mentioning our team! I will be sure to pass along all of your kind words. We do hope to welcome you back again soon....

Farmingville
Reviewed 4 weeks ago

My husband and I were up in Auburn for a family member's shower (we had been there last year for the wedding). We had stayed here last year and were very pleased. The staff could not have been more helpful and friendly. Will definitely stay there again when we visit over the summer after our great-niece's birth!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank raymondw254
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you so much for taking a moment to share your feedback with us. I am glad to see that you and your husband enjoyed your stay and that you found the staff to be friendly helpful. We look forward to welcoming you back this summer! Until then, take and safe travels. Sincerely, Mandy Webster Front Office Manager

Louisville,KY, United States
Reviewed 4 weeks ago

This hotel has a great aura. Excellent and friendly staff, clean and efficient rooms. The bar and the restaurant were great, and the restaurant food was awesome. This hotel is one of the nicest hotels that I have stayed at, and I have been to many.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank J7621ZXbilll
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you so much for your kind words! I am so thrilled to see that you enjoyed your time with us. It was an absolute pleasure to have you. I can not tell you how much it means to us that you feel that our property is one of the nicest that you have stayed at! We have such...

Reviewed 4 weeks ago

I would have been happy to give this hotel a 5 star rating. The staff was great, the restaurant food was excellent, the rooms were clean and everything I needed for my 2 night stay was excellent. Then there was the breakfast. Most hotels I stay in have some sort of continental breakfast included, at least grains cereals fruit, and...

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Helpful?
Thank Mike E
Frewsburg, New York
Reviewed 4 weeks ago

Service was excellent and the food in the restaurant was great. The Chef had trained under world renowned Chef Bobby Flay and we had an excellent meal and breakfast the following morning. The help at the dsk was very cordial and informative as far as directions and avavlable amentities at the hotel. This was our second annulka trip to the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank homer4103
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Homer, Thank you so much for taking a moment to share your experience with us regarding your recent stay. I am thrilled to see that you enjoyed your time with us and that you found our on-site restaurant to be great! While our chef was not trained under Bobby Flay, he is actually looking forward to an opportunity to...

Des Moines, United States
Reviewed 20 March 2017

I always look forward to staying at the HGI Auburn. It is bright, clean and welcoming. Staff and facilities are top notch. Great location w/in walking distance to great restaurants & 10 minutes away from the lakes.

Review collected in partnership with Hilton Garden Inn
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Thank martineI6419EP
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you so much for your great review! I am thrilled to see that you look forward to staying with us. It means a great deal to us that you feel that our facilities are top notch. We have a great team that works around the clock to ensure the very best in quality and comfort for our guests....

Binghamton, New York
Reviewed 12 March 2017

This hotel was a great stop in Auburn, NY. The hotel part was good, with better than average room appointments, the usual breakfast/lobby area common to Hilton Garden Inns, but then this hotel had a great bar and a good hotel restaurant. It was interesting enough that it might have been successful as a stand alone eatery and not dependent...

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Helpful?
Thank Foodrevue
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to extend our most sincere apologizes to you that we were not able to provide you with the quality of food you expected. We are constantly working to improve our hotel and your comments will help us improve in...

Reviewed 12 March 2017

There were several sports teams there. Lots of families, lots of activity, but it was still very classy. The staff were all very approachable and friendly. They were quick to assist and accommodating. Love this place! Beds are very comfortable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank P5514ZIlisaw
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you so much for taking a moment to share your feedback with us regarding your recent stay. I am thrilled see that you loved our property and that you found our staff to be accommodating. We are very fortunate to have such a wonderful team here and I will be sure to pass along all of your kind...

Victor, New York
Reviewed 12 March 2017

We had a great overnight at this hotel. It was clean And the staff friendly. Definitely would stay again. Great value. I was very pleased with the overall experience especially since it was my first time staying at this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank N2410ZTtammyc
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you so much for taking a moment to share your feedback with us. I am thrilled to see that you enjoyed your stay and that you found everything to your liking. It was a pleasure to have you and we look forward to welcoming you back again in the future! Until then, take care and safe travels. Sincerely,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Auburn

Address: 74 State St, Auburn, NY 13021-3438
Region: United States > New York > Finger Lakes > Auburn
Price Range: €97 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn 3*
Number of rooms: 92
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Auburn staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Auburn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor had a nice view, but you do hear the train at times. Not sure if it is any better on the other side. I was in room 407”
mikeeB4472JM, 25 Mar 2017 | Read review
“There is an indoor pool, so if the smell of pool chemicals bothers you, stay on a floor other than the first.”
479TomP, 20 Jan 2017 | Read review
“Front 1st Floor.”
FtecConn, 19 Jan 2017 | Read review
“Our king had no tub and no lounge. Relative had King with lounge and couch, chair, and tub. I believe he had a king suite and paid more!”
Willisdds, 12 Dec 2016 | Read review
“2 or 4th floors quiet levels”
skaszab2016, 30 Nov 2016 | Read review
5 of 5