We had a flight early in the morning and asked the recepcionist for the shuttle that is free of charge and offered by the hotel. The receptionist mentioned that the first one was at 8.15 am and if we wanted an earlier lift, we should have emailed the hotel. Clearly this information is not explained anywhere. I said that On booking.com and hotels.com explains that the first shuttle starts at 7. This lady kept saying that we had enough time if leaving at 8.15 ( flight ws at 9.30) and also said if we wanted to leave before 8.15 we had to get a taxi. ( The information on booking and hotels is misleading so I suggested changing that) Luckily I kept insisting and we got the shuttle to drive us at 7.30. Thankfully. Upon arrival at the airport, we were told there was overbooking and we had just got the last couple of seats. Glad we didn’t allow the receptionist to convince us to leave at 8.15 or we would have missed the flight. Also, we had a big problem and couldn’t do the check in online. We asked for a computer to log into our email quickly and We were not offered any help or solution by the staff.That was disappointing. Won’t be recommending…
Hotel room smelled. We asked to move and they showed a room that was under construction and offered another. This room had faulty AC. We decided to leave and asked for refund. The owner advised we needed to cancel via bookong.com but we were unable to do so as we had already checked in. He would not refund...we left and booked elsewhere. The next day booking.com advised that the hotel had informed us of a no show. That was incorrect, we showed, we paid, we were not given a decent room. Owner would not refund and booking.com were unable or unwilling to help us get our money back. Avoid both hotel and booking.com at all costs.
This is an old hotel with the real taste of the city of David. I was there for a week while my husband was on buisness. The hotel is clean, quiet, and confortable. Breakfast was included and it is very panamenean. I liked it very much. They have a nice big pool where you can lap swim. The staff is incredible. I would have dinner at the pool area where the have grill. I had the langostinos a las brazas for two consecutive evenings! Delicious. I loved the hotel. Would never change it for a new lux hotel. It has a good location where you can go shop at a small galería. Ernesto at the grill area he was the waiter, he was special and the young man in charge of the grill was a great chef. Go for the real taste of David!
Nice location in front of Casino, big parking lot. Beautiful pool, safe place to stay. Good service, the food are delicious. The service is good, everything is clean. I recommend the barbecue at the restaurant in front of the pool.
Don't let my title mislead you, the Gran Hotel National is amazingly a trip.....a trip back in time....some of it the 40's, some of it the 60's, but all of it totally worthwhile and and exceptional value. The city of David, not so much. I loved the old world ambiance at this hotel. The hotel is shaped like a large "U", with an outside bar, pool and cabanas on one side of the pool, a large gym is opposite the hotel facing the pool. You can envision scarface and that famous line about "....my little friend"....I loved this place.
Excited about staying there as it is a historic hotel. Took the upper floor suite. Loved the lobby and looking at the historic pictures on the wall. Disappointed in the suite though. Could have been so much better. Spent a decent amount of money for the room. Wish I would have downgraded (less expensive room). Doors were pretty cool but for a historic hotel they need to get rid of the magnetic cards. Go back to a keyed door. Breakfast was included. Would I go go back? No I would not. The hotel is distance from the central plaza. Only transportation I had were my feet. Casino though was right across the street if your into that.
Stayed there overnight waiting for a flight. Rooms are a great deal. Come with a very nice breakfast buffet. The coffee that came with the buffet was outstanding. Everything in the room worked well, the shuttle was on time and the price for the room was very affordable
we went to the Gran Hotel Nacional whit all the family the hotel was very clean, excellent staff, they try a lot to make us feel at home we were offer a upgrade to a pool room the restaurante is amazing, the pizza is the best!! we would stay here again!!
Stayed one night. Clean room, good staff. I was waiting for 10 minutes, but hot water never flew. Food was good enough. Air condition was fine. So much space in the room. Non smokers only. Can recommend for short stay only.
Excellent staff; cleaned rooms; not enough parkings; good restaurant, just ask the cooking staff doing the eggs NOT to wear Crocs and wear a hat. Refirgerator is and aaditional USD10 while it is a default in other hotels