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Yes, the hotel has a great location and the staff are definitely very friendly and helpful. These are the factors that prevented my rating from being a low 2.
Out of the 4 nights I stayed I had water temperature or supply problems on 2...More
Response from Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican BayResponded 1 week ago
Thank you for the feedback, my apologies for falling short of your expectation.
These are definitely matters that can be looked at and I can assure you that the refurb process is almost on the way.
Looking forward to welcoming you back soon...More
I stayed for a couple of weeks at this hotel. My husband was there for longer. The hotel was clean and comfortable. The bathroom was a little dated but water was hot and the in-bath shower was good. Towels were replaced as and when required...More
Thank Margaret D
Response from Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican BayResponded 4 weeks ago
Dear Margaret D,
Thank you for the feedback. We were delighted to have you stayed with us and will look into the concerns.
You are most welcome to contact me should your visits bring you back to Walvis Bay.
But that is where it stops. The hotel room was not looked after. The wood works are old and broken. The bedding were torn. The breakfast was nothing to write home about. The public area is very cold and not personal or inviting at all....More
Response from Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican BayResponded 14 October 2017
Thank you for sharing your feedback with us, my apologies that we didn't live up to your service expectation and I can assure that these matters will receive our urgent attention.
What a stunning Hotel. I was welcomed in a clean room overlooking the lagoon. The view was breathtaking with a few dolphins passing by early afternoon. Restautant delivered great service during my stay. I found the staff friendly and helpfull. Well maintained gardens. They assisted...More
Response from Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican BayResponded 22 September 2017
Thank you very much for the positive review. We are happy that you enjoyed your stay with us and hope to welcome you back soon.
I was forced to spend a night here when a flight was cancelled. We were only informed that the airline would not pay for alcohol. However, when we checked out, we suddenly had to pay for other drinks (water, coffee). Many of the party were...More
Response from Quinb55, General Manager at Protea Hotel by Marriott Walvis Bay Pelican BayResponded 18 September 2017
We appreciate you staying with us and sharing your experience.
On behalf of my entire team, I apologize for falling short of your expectations.
I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions.
I have investigated the matter, and should you need to discuss further please feel free to contact me on firstname.lastname@example.org
Thank you again and safe travels!
US$116 - US$150 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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