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Hotel Grand Continental

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Hotel Grand Continental
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182 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Kuala Lumpur
Reviewed 31 May 2015

The hotel tried to upgrade its rooms by just replacing the TV and some furniture. It failed miserably. The plumbing and ventilation of the rooms still needs to be worked at. The hotel's breakfast buffet really has to buck up. None of the dishes on the buffet even qualify for an acceptable rating.

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Helpful?
Thank tony12cu
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through each of your comments highlighted and I will certainly look into it with my team for further improvement in order to serve our guests better. Once again, thank you for your feedback as it gives us the opportunity to improve and...

Kuala Lumpur, Malaysia
Reviewed 28 May 2015

We were given a warm welcome at the front desk. For the price we paid, I am very happy to get a very spacious room. In fact, we could see the sunrise from our room window, which was breath taking. No musty smell in the room although a refurbishment would do the hotel a lot of good as the bathroom...

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Helpful?
1Thank lsparrow
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comments highlighted and I will certainly look into improving the services at the pool. By the way, it would be very much appreciated if you could provide me your room number so that I could look into the leakage at...

Havant, England, United Kingdom
Reviewed 3 May 2015

staying at hotel as i write this. The room we cannot complain about, it is clean, tidy and the staff are friendly. The breakfast on the otherhand is rubbish, served from 6:30 till 10:30, by 09:30 there is no food left and they do not seem bothered to replenish it. Expected a lot more, very poor standards.

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Helpful?
1Thank lockey1967
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. I have read through your comment and I would like to apologise to you on the breakfast which was not replenished and as highlighted. I will certainly look into corrective measures to ensure that it will not happen again in the future. Once again, thank...

Kuala Terengganu, Malaysia
Reviewed 29 April 2015

My husband and I were passing by this town on our way to Kota Bharu and decided to make this place a day trip. We booked the premium studio during the low season. The view from the premium floor facing the sea was beautiful and we get to see the sunrise from the comfort of our bed. The bed was...

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Helpful?
Thank StephanieCarter
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are delighted to know that you enjoyed your stay with us and we are looking forward to welcoming you back to stay with us again soon. Best regards. James Chan General Manager

Jersey City, New Jersey
Reviewed 2 April 2015

We stayed here 2 times in one trip. The staff was nice food was great fro breakfast and nice area. We walked to Chinatown from here but got lost coming home. If you go there to the hotel go to the beach area just south of the hotel there's a park there and also a lot of food stalls that...

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Helpful?
1Thank Jimmymont
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us in January 2015. We are glad to know that you enjoyed your stay with us and we are looking forward to welcoming you back to the hotel in the near future. Best regards. James Chan General Manager

Sydney
Reviewed 18 March 2015

We stayed 3 nights in the Hotel Grand Continental and found the staff friendly and the rooms clean and tidy. The breakfast that was included in the room cost was great. The Hotel is a short taxi ride from the main area of Kuala Terengganu, the staff were very helpful when it came to organizing taxis. The hotel doesn't seem...

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Helpful?
Thank kdsydney
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us in February 2015. I am glad to know that you enjoyed your stay with us. We are sorry to hear that your email to us was not replied. I will certainly investigate it. For your information, all emails to us are attended promptly. Just in case,...

Selangor
Reviewed 24 February 2015

I stayed here for one night only last week. The check in and out was smooth. The standard triple room was roomy, the beds were comfy, a/c was in good working condition and everything was clean. I have no issue at all with this hotel and I stayed in a standard room, not premium ones where the rooms feature upgraded...

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Helpful?
Thank NJQistina
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us recently. We are glad to know that you enjoyed your stay with us. I have taken note of the areas that need improvements and I will certainly look into improving it. Once again, thank you for your review and we are looking forward to welcoming you...

Kuching, Malaysia
Reviewed 21 February 2015

The hotel is pretty shabby considering on the price that i paid. the gym is creepy, i can barely last 5 mins there alone. The basic toiletries like toothbrush are not provided in their bathroom. There is a dirty looking mat in the tub, maybe because people always use the shower instead of the tub itself. the reception desk is...

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Helpful?
Thank fafaliyen
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for the review with regard to your stay at Hotel Grand Continental, Kuala Terengganu recently. I have read through your comments highlighted and I will certainly look into improving it. Once again, thank you for your review as it gives us an opportunity to improve and we are looking forward to another opportunity in welcoming you...

Reviewed 3 February 2015 via mobile

I booked a room beforehand for quite a cheap price, but they gave little to no info regarding the room. I was rushing during that moment so I didn't check with them before confirming my booking so it was probably my mistake. The room I booked for didn't come with free breakfast and many more are missing. After half an...

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Helpful?
Thank Dndoe
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your feedback with regard to your previous stay with us. I have read through your comments highlighted and I would like to apologise for the unpleasant experience you encountered with my staff. I will certainly investigate this matter further and I will take corrective measures accordingly. Once again, thank you and we are looking forward...

Labuan Island, Malaysia
Reviewed 1 February 2015

Unlike other hotels under the rand Continental brand, this hotel is below par. Rooms and the fittings are old and worn out. The towels are stiff. Facilities are very basic. Front office staff are unfriendly and not welcoming. The bathroom fittings are like DIY job, especially the shower head. I would definitely stay elsewhere

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Helpful?
Thank june1970_11
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this review

Dear Guest Thank you for your review with regard to your stay with us previously. I have read through your comments highlighted. I will evaluate it and I will take immediate measures to improve our services as well as our products in order to serve our guests well. Once again, thank you and we are looking forward to another opportunity...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Breakfast included
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hotel Grand Continental

Address: Lot 004023, Hotel Grand Continental Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000, Malaysia
Region: Malaysia > Terengganu > Kuala Terengganu
Price Range: €37 - €62 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Grand Continental 3*
Number of rooms: 190
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Also Known As:
Grand Continental Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Continental staff and other travellers.
3 questions
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Kuala Lumpur, Malaysia
11 months ago
4 months ago

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Questions? Get answers from Hotel Grand Continental staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms are less noisy”
robertdA2302FS, 10 Apr 2017 | Read review
“Sea View room”
934josepht, 7 Nov 2016 | Read review
“Ask for a newly renovated room!”
ldyshah, 13 Jun 2016 | Read review
“Rooms at higher floor”
steveY4484DC, 8 Mar 2016 | Read review
“upper floor”
chan681, 16 Nov 2015 | Read review
5 of 5