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Dorsett Grand Subang

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777 Reviews from our TripAdvisor Community

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Showing 734: English reviews
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Sarikei, Malaysia
Reviewed 2 days ago NEW

Left my notebook during checkout, staff service helped to keep until collection. Even though i only contacted the frontdesk after 3 days check out, the service was outstanding. Stayed in the newly refurbished room - only issue was TV poor AV signal causing noisy visual & audio. Thank you very much!

Review collected in partnership with this hotel
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Helpful?
Thank Julian J
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Julian J, thank you for your positive feedback. We are happy that you had an enjoyable stay with us and were impressed by our hospitality and service. We have noted your comment on the poor TV signal and will have this addressed immediately. We thank you for your patronage and certainly look forward to serving you again Warm regards,...

ipoh
Reviewed 2 days ago NEW

The rooms were nice and clean. The bed was comfortable. The staff at the reception were efficient and fast. Only the parking validation attendant at the counter was a little unfriendly. I enjoyed the breakfast very much.

Review collected in partnership with this hotel
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Helpful?
Thank harpreet k
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear harpreet k, thank you for your review. We are glad to know that you had an enjoyable stay with us. We aspire to provide all our guests the best in service, facilities and hospitality. We have noted your comment regarding the parking validation attendant and will address this issue so that it does not occur again. Thank you for...

Perth, Australia
Reviewed 2 days ago NEW

Staff & reception were very pleasant. Managers were helpful, Rooms were very dusty, slow response to requests, keycards kept malfunctioning during our 8 night stay, rooms had incomplete decor from the other.

Review collected in partnership with this hotel
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Helpful?
Thank John L
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear John L, thank you for taking the time to write us a review. We are glad to know that you were happy with the hospitality of our staff. However, it is disappointing to know that your recent stay was not up to expectations. Your feedback on the room issues is appreciated and will be addressed with the respective department...

cessnock
Reviewed 2 days ago NEW

I had a very early arrival in KL my room was ready and waiting and I was upgraded to a suite. The service was amazing and available 24 hrs a day. The room was tastefully furnished and had everything I needed for an enjoyable stay

Review collected in partnership with this hotel
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Helpful?
Thank Stephen S
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Stephen_S, thank you for your excellent review. We are delighted to hear that you had a pleasant stay with us and were especially happy with the room upgrade, quality service and well furnished room. We aspire to always provide our guests the best in service, facilities and hospitality. It has been truly a pleasure serving you and we hope...

Bangkok, Thailand
Reviewed 2 days ago NEW

The light in the room could not off at night, I could found it after returning the room in night. I requested to check by engineer and he came to repair but it could not repaired and just cut off the wire for temporary I could sleep at nid night for waiting the finishing of this job

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Helpful?
Thank 945kazuhiro
Klang, Malaysia
Reviewed 5 days ago NEWvia mobile

Our 2nd stay at Dorsett Grand Subang. After one month since our last stay at Dorsett Grand Subang, we checked in again for our Valentine because we have two complimentary club room stay from Prestige membership package. There wasn’t much impress compare to our 1ststay. The room given was not as grand as last stay. It was big and just...

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Helpful?
Thank ProphetessCassandra
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Cassandra_Lai33 Thank you for your feedback. We are sorry that our service recovery is not to your contentment, however we are pleased that you enjoyed the Food and Beverage served at our Premier Lounge. We wish to thank you for your patronage and wish you a pleasant day ahead Warm regards Hugo Gerritsen Area General Manager

Klang, Malaysia
Reviewed 1 week ago

We have stay in the hotel twice. 1st time was during our wedding Anniversary on 18 January, 2nd time was our Valentine celebration from 13-15th of Feb.2017. My review for the 1st stay - Negligence. Lack of caring and dismiss the incident as it never happen before. Scare their backside getting burn by fire. My husband was burn by the...

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Helpful?
Thank Cassandra_Lai33
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Cassandra_Lai33 Thank you for sharing your feedback with us. We regret to hear of the challenges you encountered during your stay with us. I believe our management has met you regarding the issues and offered some measure of service recovery. We look forward to serving you again Warm Regards Hugo Gerritsen Area General Manager

Reviewed 1 week ago via mobile

Good hotel nice bed but door was slamming near to Sunway lagoon and a lot Makan stalls nearby carpark safe near to shopping Malls friendly staff recommend for hotels in Subang Jaya taj curry house satay is good

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Helpful?
Thank Selvam M
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Selvam M, thank you for your review. We are glad to know that you had an enjoyable stay with us. We aspire to provide all our guests the best in service, facilities and hospitality. Thank you for your patronage and we look forward to welcoming you again. Warmest regards, Hugo Gerritsen, Area General Manager

Reviewed 1 week ago

nice hotel to stay even the toilet look a bit old but the best part is that the bed is so Comfortable. during my stay, there a construction work due to their pipe problem and the sound disturb us and we called the receptionist. their hotel manager have offer us to change the room and extend our check out time...

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Helpful?
Thank HazwaZainal
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear HazwaZainal, thank you for your review. We are pleased that you enjoyed your stay with us and happy with our comfortable bed. We sincerely apologize for the noise you experienced from the construction works and glad that we were able to remedy the situation for you. Thank you for your patronage and we certainly look forward to serving you...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Best thing about the hotel in my opinion is the bed. Its quilt down filled mattress instead of foam or spring mattress. There are more than sufficient power points for my need. Everything works except for the radio volume turn knob in the bathroom. Location wise it is within 2 km from Aeon and Subang Parade shopping mall. Go there...

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Helpful?
Thank Biker863
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this review

Dear Biker863, thank you for your positive review. We appreciate very much your wonderful feedback with regards to the quality of our bed and hotel location. Please be informed that we have our very own spa located in the hotel. We hope that you will inquire about this facility on your next stay with us. Thank you for your patronage...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 

Additional Information about Dorsett Grand Subang

Address: Jalan SS12/1, Subang Jaya 47500, Malaysia
Region: Malaysia > Selangor > Petaling District > Subang Jaya
Price Range: €60 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Reservation Options:
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Dorsett Grand Subang staff and other travellers.
4 questions
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Questions? Get answers from Dorsett Grand Subang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Could do with thorough cleaning of the carpets, better cleaning of the rooms will be good. ”
 of 5 bubbles johnlW3784SO, 22 Feb 2017 | Read review
“no comments.”
 of 5 bubbles Cassandra_Lai33, 15 Feb 2017 | Read review
“Get a room with a view of the lake.”
 of 5 bubbles LimTL, 8 Feb 2017 | Read review
“best hotels and great family home”
 of 5 bubbles , 6 Feb 2017 | Read review
“Choose a room a bit further from the lobby to avoid noise at night”
 of 5 bubbles AsiaSeasonedTraveler, 22 Jan 2017 | Read review
5 of 5