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A-GF-01, No. 6 Persiaran Multimedia, Inside I-City Leisure Park, Shah Alam 40000 Malaysia
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Traveller (287)
Room & Suite (85)
Dining (38)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
Updated 09/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 43 in Shah Alam
Location
Cleanliness
Service
Value
Travellers' Choice
Best Western I-City Shah Alam was designed for business and family. Strategically located in I-City where we can see the fascinating city of digital lights and theme park within walking distance. The Hotel offers to a vast array of services, including 24-hour Concierge and Front Desk Services, free Wi-Fi in all guest room, lobby, Cafe and meeting rooms, daily housekeeping, postal service, 24-hour security, free parking. This contemporary 18-story hotel features 214 modern, comfortable guestrooms and suites that provide a warm and pleasant home ambiance for those who are away from home. Modern comforts amenities such as complimentary tea, closet, towels, clothes rack. The hotel offers fantastic facilities, including theme park, water park, fitness center,and our latest Central I-City Shopping Mall to help you unwind after an action-packed day in the city. Best Western i-City Shah Alam is a smart choice for travelers to Shah Alam, offering a relaxed and hassle-free stay every time.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Water park
Kids stay free
Children's television networks
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Indoor play area for children
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Chinese, Malay
732Reviews9Q+A62Room tips
Traveller rating
  • 381
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Time of year
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Popular mentions
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Most Recent
dynddahaty wrote a review 22 May
nice stay comfortable clean walking distance staff is good Cafe- food is nice parking easy to find very convince hope can come and stay here again in future Thank You to all hotel staff and also cafe
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Review collected in partnership with this hotel
Date of stay: March 2022Trip type: Travelled
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babyxan88 wrote a review Jan 2022
Subang Jaya, Malaysia110 contributions37 helpful votes
Hotel's Favourite
A great place to just unwind and relax away from your home or from the city side. And spend precious moments with the children together. Family bonding. Also a place to get the kids away from gadgets at home.
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Review collected in partnership with Best Western
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 10 Jan 2022
Dear babyxan88, It is our pleasure to hear that you had a pleasant stay with us. Please come back to see us again, for more family quality time! Best wishes, Anthony Kong General Manager
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MohammadNazri wrote a review 20 May
Hulu Langat District, Malaysia
Overall great. Clean and spacious room, friendly and helpful staff. Just please consider to open back the access door from level 1 and 2 parking to the hotel lobby to ease customer especially those with small kid.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
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mohdrazifd wrote a review 20 May
A good and convenient place if you are planning to enjoy i-city especially at night, all the fancy attraction are just walking distance, shah alam, ample parking space, friendly and professional staffs
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
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Maria890222 wrote a review 20 May
Bandar Puchong Jaya, Malaysia
The place is nice and clean snd the staffs are friendly and always ready to help. Their food is good and the view is breath taking. Easy access in and out. I love the place wont mind staying there again with my family on our next visit to shah alam.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 2 days ago
Dear Maria890222, We are glad to hear that you are considering coming back soon! Can't wait to see you, take care till then! Best wishes, Anthony Kong General Manager
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Nazlee M wrote a review 17 May
Kepala Batas, Malaysia1 contribution
It was a quick getaway for us as this hotel is the nearest to where I need to send my daughter to continue her degree. Cons There are a few obvious defect especially the laminated floor gaps. Food left over especially under the TV console area. Pros Near the entertainment and foods outlet. Walking distance only. Should try the Nasi Kalut Jitra in the nearby building block (Need to drive you car la) Strong water pressure. Adequate amenities provided. Janice (FO if i got her name correctly) was attentive and superb. The morning DM was excellent too. Overall, it was a clean and a decent place to call it, a night.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 1 week ago
Dear nazdotcom77, Thank you for choosing Best Western i-City Shah Alam as your preferred stay. We are glad to hear that you are happy with the location of the hotel, the room features, as well as the services provided by our front office team. We noted your comment on the cleanliness as well as the floor condition, please be rest assured that the issues are highlighted to our maintenance and housekeeping department for immediate improvement. Please come back again soon. Best wishes, Anthony Kong General Manager
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ainurhudaaquena wrote a review 9 May
Port Klang, Malaysia1 contribution
Good experience. The breakfast taste good. The snowalk is very near just 3 minute walk from hotel. You can eat your dinner at Central Mall I city, you can use shuttle bus or just walk to there. On the road back to hotel you can enjoy the city light.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 1 week ago
Dear ainurhudaaquena, Thank you for letting us know that you had an enjoyable stay with us - the location, the breakfast, and the views! We hope to welcome you soon, see you! Best wishes, Anthony Kong General Manager
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afiqaazry wrote a review 6 May
Johor Bahru District, Malaysia
The hotel is ok . Cafe hotel ok have delicious food & the price is affordable. But the theme park should tell us pregnant lady cannot enter . My ticket is burn just like that . So disappointed. Please write the terms and conditions properly after this to easy customer booking.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 1 week ago
Dear afiqaazry, Thank you for the review! We are glad to hear that everything went well with your recent stay with us. We will relay your suggestion on the theme park to the respective team. Best wishes, Anthony Kong General Manager
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mhn3088 wrote a review 1 May
Helpful receptionist from the moment I called to book via phone. Ms Janice. No booking payment or security deposit required. It's a 3 star hotel but the service, room, greetings like 5 star hotel. Definitely will stay here if i visit iCity again.
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Travelled
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Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 3 weeks ago
Dear mhn3088, Greetings from Best Western i-City Shah Alam! We are glad to hear that you will be choosing us again for your next visit to i-City. We have always been a guest-centric hotel and we will always be - you have just made Janice's day with your compliment. See you soon! Best wishes, Anthony Kong General Manager
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suriqiss wrote a review Apr 2022
Ampang, Malaysia1 contribution
Nice place to stay near to i city.u can just walk to icity theme park.friendly staff.got parking beside the hotel.near to many local boutique at seksyen 7. Near to icentral mall. Overall good stay and comfortable.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from BW I-City, General Manager at Best Western i-City Shah Alam
Responded 3 weeks ago
Dear suriqiss, Thank you for staying with us during your recent trip to Shah Alam. We are glad to hear that you are happy with the location of the hotel, our friendly staff as well as the comfy room. We will uphold our standards and we hope to see you again soon. Take care. Best wishes, Anthony Kong General Manager
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PRICE RANGE
US$30 - US$48 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictShah Alam
NUMBER OF ROOMS
214
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Frequently Asked Questions about Best Western i-City Shah Alam
Which popular attractions are close to Best Western i-City Shah Alam?
Nearby attractions include I-City Theme Park (0.2 km), Central I-City (0.5 km), and SnoWalk @i-City (0.1 km).
What are some of the property amenities at Best Western i-City Shah Alam?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Best Western i-City Shah Alam?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western i-City Shah Alam?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Best Western i-City Shah Alam?
Yes, free parking is available to guests.
What are some restaurants close to Best Western i-City Shah Alam?
Conveniently located restaurants include Al Rawsha Restaurant, Mee Tarik Warisan Asli Shah Alam, and Naan Lounge.
Does Best Western i-City Shah Alam have airport transportation?
Yes, Best Western i-City Shah Alam offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western i-City Shah Alam?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western i-City Shah Alam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western i-City Shah Alam?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Best Western i-City Shah Alam?
Many travellers enjoy visiting Istana Alam Shah (5.5 km).