We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Crystal Crown Hotel Petaling Jaya

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crystal Crown Hotel Petaling Jaya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

86 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 82: English reviews
Start your review of Crystal Crown Hotel Petaling Jaya
 Click to rate
Reviewed 1 week ago NEW

so far, the longest stay was 2 days maximum.. so far so good. Receptionist sometimes had human error (not friendly/customer polite.. maybe she/he got bad day..). normal. if it's your day, you'll get the best customer service given, if not, deal with it.. we're human. even i got mood swing. (^_^'') breakfast is recommended by dad.. he said breakfast here...

 Report
Helpful?
Thank Adilah C
Reviewed 1 week ago via mobile

Not so good customer service given. Quite rude and not presenting themselves in a polite way. The price was considered to be quite expensive but no breakfast meal included. Will not go there again and will consider another hotel for my business trip in PJ.

 Report
Helpful?
Thank Haffiz F
Reviewed 2 weeks ago

Had wedding banquet at this hotel. Food were lack of quality. Worse service ever. Servers do not know what they are doing. They do not understand instructions and the service were as if they were not trained. When management were consulted, they just keep procrastinating the replies. All in all, frustrations! Will not recommend to hold wedding events here. The...

 Report
Helpful?
Thank jujufied
Singapore, Singapore
Reviewed 2 weeks ago

No record of my booking when I called for early check-in on 30 Jan early morning. It was resolved only after I called Agoda to assist. I was not informed about the privilege at all with the booking of Junior Suite at the point of check-in until the second day (end of my stay) then I realized the benefits I...

 Report
Helpful?
Thank cheeyuent84
Kuala Lumpur, Malaysia
Reviewed 2 January 2017 via mobile

The parking ceiling can cause damage to your car paint. Luckily i realize this before its too late(Attached pics)... Front office male staff was very good during check in but not the female staff during check out...Room was very nice & large. Location is near to Federal Highway, Sunway,MidValley etc.10 min by car...

 Report
Helpful?
Thank Syarfix
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Singapore, Singapore
Reviewed 21 December 2016 via mobile

Noticed the hotel is renovated. The rooms are nicely upgraded. Would be nice if the wifi signal is strong enough for the guests to use. Over all we are happy to stay at this hotel and will continue to book to stay in the future should we come to KL.

 Report
Helpful?
Thank Mei Tong C
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Kandy
Reviewed 18 December 2016

A person who visits the same hotel about twice a year would find it difficult to obtain perspective in writing a review--it would be like trying to review one's own home--but the changes I noticed in this particular hotel are marked which prompted me to send this review. The bell boys, the staff at reception etc are still very caring...

 Report
Helpful?
Thank KandyWally
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Bangkok, Thailand
Reviewed 12 December 2016

Stayed for business trip, hotel is far from all office building and department store. It does requires some walk to reach them. Room is clean, bed is comfy, but fitness is very old with rusting equipment. Breakfast is part halal part normal so please don't expect much. There're many better choice in PJ area than this one. Worst part about...

 Report
Helpful?
Thank Ongly
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Reviewed 26 November 2016 via mobile

Checked in at 8pm. Counter service very good. Room good. But terrible restaurant buffet. We paid for the food. Breakfast from 6.30-10.30am Came in at 9am. Never top up the food. Asking for the "steam bao", ask me to wait as they are preparing. 30min later I went back, still told me preparing. It means they simply not preparing. Only...

 Report
Helpful?
Thank Elsa A
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

Reviewed 3 November 2016

the hotel seem to have been renew since my last visit which was a few years ago. Pro: - the rooms all looks very nice and clean. - Bright and spacious Room - breakfast was acceptable and have a decent range of food - Internet access is free Cons: - Internet access is free but totally unable to connect to...

 Report
Helpful?
Thank Yeakemi
CCHPJ, Front Office Manager at Crystal Crown Hotel Petaling Jaya, responded to this review

Dear Valued Guest, We thank you for your feedback. We refer to your feedback and comments. I would like to take this opportunity to thank you in choosing Crystal Crown Hotel Petaling Jaya. It has been a pleasure serving you, Crystal Crown Hotel PJ takes pride in giving priority to their customers and looking after their needs. We would like...

58 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (33)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (1)
Viewed
Bathroom (5)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Other (25)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Petaling Jaya hotels
0.3 km away
Hotel Armada Petaling Jaya
Hotel Armada Petaling Jaya
#9 of 45 in Petaling Jaya
247 reviews
0.7 km away
Best Western Petaling Jaya
Best Western Petaling Jaya
#10 of 45 in Petaling Jaya
189 reviews
0.5 km away
Sunrise Hotel
Sunrise Hotel
#21 of 45 in Petaling Jaya
9 reviews
Show Prices
Show Prices
Show Prices
2.4 km away
Eastin Hotel Kuala Lumpur
Eastin Hotel Kuala Lumpur
#5 of 45 in Petaling Jaya
562 reviews
0.4 km away
Hilton Petaling Jaya Hotel
Hilton Petaling Jaya Hotel
#2 of 45 in Petaling Jaya
1,215 reviews
4.0 km away
Lighthouse Hotel & Shortstay
Lighthouse Hotel & Shortstay
#19 of 45 in Petaling Jaya
12 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Opened in January 1995, Crystal Crown Hotel Petaling Jaya has fast gained its popularity among the business travelers. It is an ideal choice for those who would like to stay connected and within the hub of the Commercial and Business District of Petaling Jaya. The Hotel comprises of 273 tastefully designed rooms, ranging from Superior to Junior Suites. Adding to this range would be the Executive Summit Floor, where we provide extra space and comfort to our guests. The Executive Summit Floor guests will have exclusive access to our Summit Lounge with complimentary beverages throughout the day. All our room guests would also enjoy the free internet access in their rooms and daily buffet breakfast at our coffee house. For food connoisseurs, we have a Chinese restaurant that serves quality shark's fin, abalone and other Chinese delicacies, Japanese restaurant that offers sushi, yakitori, teppanyaki, sashimi and our Coffee House that serves continental and local cuisines. Guests may wind down after a busy day at our outdoor swimming pool or enjoy a massage at the Health Club ... more   less 

Additional Information about Crystal Crown Hotel Petaling Jaya

Address: 12, Lorong Utara A | Off Jalan Utara, Petaling Jaya 46200, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: €47 - €72 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Crown Hotel Petaling Jaya 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Agoda and Booking.com so you can book your Crystal Crown Hotel Petaling Jaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#9 Spa Hotel in Petaling Jaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crystal Crown Hotel Petaling Jaya staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from Crystal Crown Hotel Petaling Jaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Renovated rooms only. Seen the pre-renovation rooms - no good.”
 of 5 bubbles cclye, 17 May 2016 | Read review
“Don't stay here go somewhere else!!”
 of 5 bubbles Luxpanda, 8 Jan 2016 | Read review
“check sanitation system in bath room.”
 of 5 bubbles NgVH, 19 May 2015 | Read review
“Pay the little extra for the executive floor. Quiet and private breakfast room away from the tour groups”
 of 5 bubbles Jonker_Jan, 18 Mar 2015 | Read review
“higher rooms for better view of pj town”
 of 5 bubbles krish9, 18 Mar 2015 | Read review
5 of 5