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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,421 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,868: English reviews
Brisbane
Reviewed 7 August 2014

First the annoyance. Endeavoured to book a Magellan Club room for my 6 night stay only to be told the Club wasn't in operation! To my surprise and annoyance accidentally traipsed throughout the very same "Club" in full operation on my first day of exploration! A subtle inquiry confirmed availability and increased my level of angst. Enough of that -...

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Helpful?
Thank tshields
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear tshields, Thank you for taking the time to write such a detailed and candid review after your stay with us. Following up with our Front Office team, there appears to be a miscommunication. We do have refurbishment plans in order for the Club Rooms' façade at The Magellan Sutera Resort which will be carried out in stages in due...

Rome, Italy
Reviewed 7 August 2014

I spent almost one week in the Sutera Pacific Hotel in Kota Kinabalu, the hotel is really nice, big room, lot of restaurants, pools, you can spend the entire time there wihout getting annoyed. In Kota Kinabalu there is almost NOTHING to do so this hotel is the best solution. You can reach the city by taxi in almost 10...

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Helpful?
1Thank Flavia A
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear flaviaggio, Thank you for sharing a review on TripAdvisor. Glad your stay with us was a relaxing one and you enjoyed the services and facilities offered. Hope you had the chance to try out our internationally renowned Mandara Spa during your time here - Yin Yang package is perfect for couples! We have taken note about our hotel's beach...

Washington
Reviewed 7 August 2014

After being in both S-L's, we wanted to check something new and closer to the city. Sutera, The Magellan one, fullfilled our expectations easily for a family with kids (12,14). Resort itself is nice with good restaurants and service. when staying at any of the Sutera premises, one can use all facilities, 3 pools, many reastaurants, bowling alley etc. They...

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Helpful?
Thank DoubleX
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear DoubleX, Thank you for posting a review about your recent stay with us. Truly grateful when Senior Contributors and Top Contributors of TripAdvisor share their experience because of their trusted comments and you are certainly no exception to that. It's always great to get a fresh perspective on things, so your candid review of your first visit to Sutera...

Reviewed 5 August 2014

Good location, good staff, good facilities but do not expect 5star. It needs investment in redecoration, repair and competent management. As you enter the hotel you note the ceiling that has leaked in many places and wall paper is falling off the walls. The restaurant service is very poor as management stays in the back and keeps the capacity of...

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Helpful?
2Thank Objecte
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Objecte, Thank you for posting a review on TripAdvisor. Your feedback and honesty is greatly appreciated. Although there were some positive comments, we regret to know that you were disappointed in your overall experience at our property. It is our goal to provide the best service and amenities during each guest's stay. Therefore, it is most unfortunate that we...

Labuan F.T
Reviewed 5 August 2014

Again we decided to choose this hotel when we came to Kota Kinabalu. Not only the location is perfect,but we really love all the facilities being offered here! Breakfast is fine for us and the hospitality being shown was great by all the waiters and waitresses.Room was cleaned accordingly. The only thing that bothered us was the way when the...

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Helpful?
1Thank tayshaun22
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear tayshaun22, Thank you for choosing us as your preferred holiday destination again during your visit to Kota Kinabalu. We are really pleased to hear that you enjoyed our strategic location, room, facilities as well as amenities and that our team took good care of you. However, we are deeply saddened to read of your unpleasant experience as it has...

Canberra, Australia
Reviewed 5 August 2014

Conveniently located close to the airport and the city centre, the Pacific Sutera is an excellent place to stay in Kota Kinabalu. The rooms are modern, clean and spacious, with the full range of features expected in the quality hotels. The hotel has a number of good dining options, from fine dining to the cafe. Guests can also access the...

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Helpful?
1Thank TWal1
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear TWal1, We must say how honoured we are to have a Top Contributor on TripAdvisor write us a glowing '5-star' review. Plus, your review has received 67 helpful votes and counting. Amazing! You are spot on with the details and perhaps on your next visit, you may want to try the Pacific Club Room where Pacific Club guests enjoy...

Sydney, Australia
Reviewed 5 August 2014 via mobile

After an initial misunderstanding with our room, which the staff was very helpful with - my partner & I stayed in the Executive Suite part of the Magellan club. The room was large and extremely comfortable. The view was second to none. It is worth spending the extra money for a sea view & balcony to ensure you capture the...

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Helpful?
1Thank NausicaaJ
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear NausicaaJ, Thank you for taking the time to post a review on TripAdvisor. So glad to read that you enjoyed your visit with us and that our passionate team member was able to rectify the misunderstanding. It brings us great joy to know that you appreciate our Executive Suite at The Magellan Sutera Resort and its spectacular view of...

Melboune
Reviewed 4 August 2014

Stayed here for ten days in July 2014. Could not in any way fault this resort. The room was lovely and recently refurbished, and always immacuately cleaned and tidied. The sunsets from the balcony were amazing!. The staff were simply awesome - special mentions to Lian See, Raj, Sudesh, and Wan at the pool. Lian See, Raj and Sudesh went...

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Helpful?
Thank MaggieMae57
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear MaggieMae57, WOW! What an impactful review with a great title to it : "Simply the best!" We are pleased to hear that you enjoyed your stay at the resort and that our team took good care of you, particularly Lian See, Sudesh, Raj and Wan from The Magellan Sutera Resort- they appreciate the recognition very much! It is always...

Chicago, Illinois
Reviewed 4 August 2014

I am giving this hotel a “very good,” but it is on the lower end of that scale. The Magellan Sutera is more family oriented while the Pacific Sutera is more adult. However, regardless of which side you choose to stay at you have access to amenities on both sides, and the resort even provides a shuttle between the two....

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Helpful?
Thank Robert G
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Robert G, Thank you for taking the time to post a review on TripAdvisor. Glad you found The Pacific Sutera Hotel to be very good and very nice. Your compliments for the room and lobby are well appreciated plus it's a pleasure to know you took the opportunity to try out some of our 15 F&B outlets throughout the...

London
Reviewed 31 July 2014

We were travelling to Borneo following two weeks in Bali and chose to stay in Kota Kinabalu as it was only a short distance from the airport and meant we avoided any further long travel. It was a toss up between the Pacific Sutera and the two Shangri-la resorts not far from KK. We decided on the Pacific Sutera as...

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Helpful?
1Thank NMA22
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear NMA22, Thank you for sharing a review on TripAdvisor and also for choosing The Pacific Sutera Hotel as your preferred accommodation during your time in Kota Kinabalu. You are most right about our Resort being a fun place for children. In fact, we are the perfect destination for any type of vacation, be it business, leisure or family travel...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: €107 - €257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Malaysia - Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view from the Golf King luxury Room is amazing”
  • When you are standing on the bacoly, you can see the golf course and the sea.
  • The bed is 1.8 wide and it is very comfortable.
 of 5 bubbles 113558164, 22 Feb 2017 | Read review
“ask for room which are sea facing”
 of 5 bubbles PijushH_13, 22 Feb 2017 | Read review
“Harbour view room”
 of 5 bubbles 205liliank, 20 Feb 2017 | Read review
“Rooms in Marina wing have nice views”
 of 5 bubbles JMac1958, 15 Feb 2017 | Read review
“ask for a room with seaview”
 of 5 bubbles 761iwanl, 15 Feb 2017 | Read review
5 of 5