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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Traveller (3022)
Room & Suite (620)
Pool & Beach (451)
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Overview
  • Excellent45%
  • Very good37%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“al fresco”(116 reviews)
“five sails”(55 reviews)
“cafe boleh”(54 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,107)
There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,398 results
Traveller rating
1,061
844
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1,061
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All reviewsal frescofive sailscafe bolehgolf viewbowling alleysilk gardenspice islandmarina clubshuttle busswimming poolnorth borneo railwaysmall beachevery hourclub roommanukan islandtennis courtsthe south china sea
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811 - 815 of 2,398 reviews
Reviewed 1 August 2016

Industrial scale tourism...stayed at the Magellan Sutera. Requested a twin room but was put into a double room, consequently had to wait for 3 hours for a twin room to be made available. Didn't get off to a good start as this was at the...More

Thank oliverantanen
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 2 August 2016

Dear oliverantanen, Thank you for posting a review on our TripAdvisor Page. Glad that you we are good place to relax in your eyes. We appreciate your positive comments for our room, food, service, facilities and ambience. However, an ok experience is not what we...More

Reviewed 28 July 2016

Stayed two nights (three days) this week. I'm 32 American, traveled with 38 Korean friend. Both male. I booked a Deluxe Sea Room at the Magellan through a Korean travel website, Interpark. It was cheaper than major international sites and much cheaper than the hotel...More

2  Thank Michael H
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 31 July 2016

Dear mhollifield, Thank you for taking the time to post a review on our TripAdvisor page. Glad that you manage to relax during your stay with us and enjoyed the pool facilities as well as food offerings at The Pacific Sutera Hotel. We would like...More

Reviewed 27 July 2016

We stay 3 nights at Magellan Sutera. We booked Deluxe Room Seaview and it is a nice and clean room. Breakfast was good with a lot choices. We was told by staff and people around there that the sunset view from the hotel is gorgeous.More

1  Thank fidah4
Response from SHR-Management, Deputy Chef Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 31 July 2016

Dear fidah4, Thank you for taking the time to share your stay experience on our TripAdvisor page. Your succinct 5-star review is a great encouragement to all of us. Sutera Harbour Resort is indeed the perfect spot to catch Kota Kinabalu's majestic sunset view -...More

Reviewed 27 July 2016

With the new revamp, the hotel was superb. The bed was very comfy. Perhaps it's because of it's good, thus it's very packed. Fully booked full with tourist. Concierge was not exactly friendly, lack of staff perhaps. Sometimes the check-in queue would take awhile.More

Thank Robert K
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 31 July 2016

Dear Robert K, Thank you for taking the time to post a review on our TripAdvisor page. Glad that you had a fantastic and relaxing stay with us. However, we do apologise for the shortfall in service during check-in and at the concierge desk. We...More

Reviewed 27 July 2016

Stayed at Pacific Sutera with 2 grandchildren and the hotel has all the facilities you can ask for. Rooms are nice and clean and everything works. Front desk is effective, concierge too. Housekeeping a bit slow - only came in at 4pm, took our towels...More

Thank larsen25
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 31 July 2016

Dear larsen25, Thank you for taking the time to post a review on our TripAdvisor page. Glad that you had a very nice stay at The Pacific Sutera Hotel which is located just 10 minutes from Kota Kinabalu International Airport and to Kota Kinabalu City...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf course
Tennis Court
Outdoor pool
Details
Price range
US$129 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$129 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (3022)
Room & Suite (620)
Pool & Beach (451)
Dining (168)
Family and Play Areas (17)
Business Centre & Event Rooms (10)
Questions & Answers
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Kris L
30 May 2018|
AnswerShow all 2 answers
Response from Aamar D | Reviewed this property |
Hi There is the 4 islands dedicated to the Malaysian president, you can sail from the harbour and perhaps prior ask the guys that do the tour guides regarding fishing and if prohibited.
0
Votes
rabymom55
15 May 2018|
AnswerShow all 3 answers
Response from Mauro189 | Reviewed this property |
Yes
0
Votes
CrippleHoney
16 April 2018|
AnswerShow all 2 answers
Response from Mauro189 | Reviewed this property |
Pacific next door does
0
Votes
Room Tips
"Family with kids can choose to stay at club room as it's more spacious."
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"Ground floor, seaview"
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"swimming pool view able to view sunset."
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"sea view, habour, habor, private, beach, club, bar, sunset, poolbar, clean, beautiful, safe"
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