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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,269 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,754: English reviews
Manchester, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 March 2014 via mobile

I didn't stay here but used the facilities. What impressed me was how one member of staff at the Magdalene called shofina went out of her way to help with some scanning of my documents. To say she went beyond what was expected would be an understatement. Had a very nice ambience around the place as well.

Helpful?
Thank CatDogSeal
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CatDogSeal, Thank you very much for your positive review on TripAdvisor. Our greatest asset is our team of associates and we always take great pride in knowing that they endeavour to deliver an exemplary level of personalised service to our guests every day. Your compliments for Shofina from Front Office at The Magellan Sutera Resort has certainly put a... More 

Cluj-Napoca, Romania
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 March 2014

We stayed 8 nights :). The staff were all so polite and hospitable. The front desk service was excellent. The harbour and the islands at the horizon is a magnificent view. The price for the activities are costly. However the stay is pleasant. It is near the airport. If you like golf, it's amazing place. We don't play golf. Swimming... More 

Helpful?
1 Thank Sveatoslav
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Sveatoslav, Thank you for posting a review on TripAdvisor. So happy to hear that you had a pleasant stay and enjoyed the magnificent view at The Pacific Sutera Hotel. Your compliments for our associates are much appreciated – they were delighted to hear of it! As hotel guests with cross-signing privileges, we hope you had the opportunity to try... More 

Dudley, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 March 2014

The hotel is only a short drive from Kota Kinabalu airport which is great after a long journey. The hotel is in a large complex and we stayed at the Magellan Sutera but guests of the hotel are free to use any of the facilities on the complex. When arriving at the hotel our room was not ready (despite arriving... More 

Helpful?
Thank Kathryn D
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Kathryn D, Thank you for sharing a review about your recent stay with us on TripAdvisor. We are most delighted to know that you found our Resort to be worth the visit! So happy to read how much you enjoyed the convenient location, facilities and amenities that the Resort has to offer. Your compliments for our associates as well... More 

Manchester, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 March 2014 via mobile

I didn't stay here but used the facilities. What impressed me was how one member of staff at the Magdalene called shofina went out of her way to help with some scanning of my documents. To say she went beyond what was expected would be an understatement. Had a very nice ambience around the place as well.

Helpful?
Thank CatDogSeal
Pottsville, Australia
1 review
Reviewed 24 March 2014

We stayed at the Magellan Sutera for seven nights and it was a wonderful experience. Check in was flawless and our room large and clean. We stayed in a sea view room on the third floor and the view from the balcony was beautiful. The staff were the friendliest I have ever come across and I must mention Benjie and... More 

Helpful?
Thank ALBERT1943
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear ALBERT1943, Thank you for sharing a review on TripAdvisor. We are most delighted that you found our Resort wonderful and enjoyed your stay experience with us. Your compliments for our associates especially Benjie and Raj from the Concierge team is much appreciated – they were absolutely thrilled to hear of it! However, we would like to apologise for falling... More 

Puerto Princesa, Philippines
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 March 2014

Stayed at Sutera Harbour for 3 nights. The room was comfortable and had everything a traveler would need, including of course, a strong wifi. My room's porch had a perfect view of the golf course and the sea. Breakfast is buffet and with so many choices. Couldn't ask for more.

Helpful?
1 Thank victorymama
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear victorymama, Thank you for the glowing review and also for sharing the pictures of our side of paradise. Greatly looking forward to welcome you back to Sutera Harbour Resort on your next trip to Kota Kinabalu, whether for business or leisure. Best regards, SHR-Management. More 

Hong Kong, China
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 March 2014

The in-room facilities are old. The bathtub, the shower and the sink was leaking water when having bath. the sound defend is not good as i heard the TV sound of the other room. There is shuttle bus (MYR3.00 per person per day) every hour to the shopping area of KK. The last bus is 21:30 from the shopping mall... More 

Helpful?
1 Thank Winnie T
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Winnie T, Thank you for sharing your feedback with us. We appreciate you taking the time to comment on our guest room and very much regret the inconvenience caused to you during your stay with us. Please be assured that had this been mentioned to our Duty Manager, the situation would have been rectified immediately. We will take your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2014

Stayed 10 days at the Pacific and it was fantastic. There is ongoing criticism that the rooms are outdated- fair perhaps, but only if you are in search of the ultra-modern and clinical rooms that have sadly become the trend. Our room was delightful and felt so much like a holiday that we couldn't help but be delighted. Service at... More 

Helpful?
1 Thank MandzKL104
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Amanda L, Thank you for posting a review on TripAdvisor. It’s very encouraging to hear how much you enjoyed the room, amenities, service and facilities. We are glad to read that our associate, AG of Front Desk exceeded your expectations with great service and your compliments for the Concierge team was well received! Their exemplary level of personalised service... More 

Georgia
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 March 2014

After roughing it on the mountain (Kota Kinabalu) for a couple of days, it feels so rewarding to give yourself some pampering. It was with this motivation that the Sutera Magellan was chosen. In this regard, it over-delivered quite nicely. The staff was accommodating and prepared welcome drinks upon arrival. The room was well laid out and presented a wonderful... More 

Helpful?
1 Thank Carl B
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Carl B, Thank you for sharing this review of your recent stay with us and also for recommending The Magellan Sutera Resort. It was a pleasure reading that you had enjoyed the Sutera Harbour hospitality and also found our food selections delicious. We take great pride in what we do and our associates work hard to ensure that all... More 

middle england
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 March 2014

Just returned from KK and stayed for 7 nights at the Sutera Pacific. Should have stayed longer! The accommodation maybe a little outdated and need some attention, but the staff and facilities more than make up for this. We booked a club floor room and got more than we expected. Everywhere we went in the hotel the staff were pleasant... More 

Helpful?
2 Thank opticook
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear opticook, Thank you for sharing your review with us. We share the same sentiment and wished that you could have stayed longer too! It is absolutely a delight to be rated as ‘One of the best’ and to learn how much you enjoyed your stay with us at The Pacific Sutera Hotel – it makes us all so proud... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The Resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The Resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: €106 - €274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Malaysia - Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Must request a sea view room...morning and sunset really beautiful”
 of 5 bubbles CheeWai54, 1 Dec 2016 | Read review
“Would like to ask for room with balcony next time”
 of 5 bubbles luckylsh, 1 Dec 2016 | Read review
“best view, high floor”
 of 5 bubbles soojeongy764, 30 Nov 2016 | Read review
“rooms are all good with garden or sea views or both”
 of 5 bubbles 301StuartD, 30 Nov 2016 | Read review
“Seaview Club room is best choice.”
 of 5 bubbles wanna2go, 29 Nov 2016 | Read review
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