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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Hotels.comUS$123*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$247*
US$123*
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US$169*
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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,600 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 2,006: English reviews
Reviewed 1 week ago

the king bed was so great that I could sleep very well. there are some pools in the resorts. one with slides was best. the sunset in the resorts was soooooooo great!! However, when I asked for additional towels, it took so long time. I could get them after taking a shower.

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Helpful?
Thank Yongho P
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Yongho P, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad that you had a great sleep on our comfortable beds! However, apologies on the lack of prompt service,...

Reviewed 1 week ago via mobile

Kotakina balu is itself a beautiful place with very good people... but dont go there for scuba... water isn't clear.but the hotel is perfect... super comfy.. fantastic service..good staff .. very good location. . They have a harbour in thier hitel premises.

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Helpful?
Thank Husain R
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Husain R, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

Reviewed 2 weeks ago via mobile

Fantastic hotel and attentive staff , arrived to see fantastic sunset , the breeze bar is a superb setting for an evening drink and meal , with happy hour prices helping . The resort covers 3 areas Pacific (older hotel) , club house ( golf course) and the Magellan ( newer) all 3 were accessible to me and all had...

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Helpful?
Thank Andy E
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Andy E, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

Seoul, South Korea
Reviewed 2 weeks ago

Stay 3 days(pacific club) Staff service was excellent! (good smile,good service) Natural scenery and food are also satisfied. And It is recommended to use club room for happy hour, good view and comfortable service.(staff-Kakri,jane,Mai)

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Helpful?
1Thank j0shuakil
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear j0shuakil, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Reviewed 2 weeks ago

When i first arrived at Pacific Sutera I was early so I left my bags with them. Then @ 2.00 check in they couldn't find my bags which caused alot of stress. First walking into the room there was a musty damp smell as the windows do not open. I was given the wrong WIFI code, to ring front desk...

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Helpful?
1Thank Angela M
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Angela M, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are terribly sorry for the upsetting experience you have gone through upon your stay with us. We are dedicated to...

Reviewed 2 weeks ago via mobile

Travelled through Borneo and this hotel was our first and last night's of the trip. Beautiful and welcoming place. Staff all friendly and couldn't do enough for us! Excellent rooms, excellent and friendly service at bars and restaurants and great food with good prices. From here we went to Sandakan to different lodges, when we returned it was great to...

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Helpful?
Thank Lloyd S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Lloyd S, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're honored to be your source of comfort after a long journey of travelling through Borneo. Your review is very much...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Stayed for only 1 night, and totally regretted it. We should have stayed longer!! There too much to explore and experience this awesome hotel. We totally love the luxury ambience and resort stay. Room is very clean, big and cosy. I totally love the bed and the shower (i almost fell asleep while using the shower). We had a good...

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Helpful?
Thank ReneeMeow
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear ReneeMeow, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are smiling from ear to ear reading your review as you described how much you've enjoyed your stay here with us....

Redland City, Australia
Reviewed 2 weeks ago via mobile

Spent 6 nights at The Magellan and stayed in a Executive Club Room with Balcony which was very spacious and comfortable although starting to show signs of its age. Everything is on site from restaurants to ten pin bowling as the country club is right next door. We took advantage of the Olympic size swimming pool early morning and found...

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Helpful?
Thank petenandlin
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear petenandlin, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are terribly sorry that at times our service can be a little slow. We will take note on that and train...

uk
Reviewed 2 weeks ago

had a 4 day stay here in may , quick visit with the family , i booked one the upper end rooms with golf course /garden view , on arrival we where informed that we were being upgraded to the sea view , the room was very tired and had black mould on the walls , bathroom was very dated...

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Helpful?
1Thank andyrduggins
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear andyrduggins, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer care and your constructive feedback has been channeled to our team for further improvement as it is...

Gosford, Australia
Reviewed 2 weeks ago via mobile

During the first week of May, my husband and I had the pleasure of staying at the Sutera Harbour Resort in Kota Kinabalu,(Sabah),Malaysia. We had purchased an upgraded package deal through Luxury Escapes, ( Australia ). We had a very large, tastefully appointed and comfortable room with the bonus of a lovely sea view. As part of the upgrade, we...

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Helpful?
Thank jcshoes
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear jcshoes, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: €105 - €274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Malaysia - Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Magellan is secluded for those who needs a quiet alone time.”
ChineseMalayBoy, 26 May 2017 | Read review
“Sea views and a room with a balcony”
738DavidW, 25 May 2017 | Read review
“The only thing I would give credit to is the SeaView Room, the view that's all. Nothing else.”
Malsy77, 23 May 2017 | Read review
“ask for a room with a sea view closer to the lobby.”
suey63, 22 May 2017 | Read review
“recommend club room”
j0shuakil, 15 May 2017 | Read review
5 of 5
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US$123* /night
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Prices are for 1 room, 2 adults
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