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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,474 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,904: English reviews
Seoul, South Korea
Reviewed 1 week ago NEW

great swimming pool and clean room. breakfast is good. I really liked the beautiful sunset and beautiful scenery. Especially the staff was kind and nice. I'm afraid I was a little away from the shopping mall, but it was not a problem because it was easy to ride a taxi.

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Helpful?
Thank logixseraph
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear logixserpah, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad that you enjoyed your stay here with us. We are conveniently located in the central of the town, where...

Puchong, Malaysia
Reviewed 1 week ago

Travelling to Sabah for coupls of days and i'm checking in to Magellan Sutera. Got a business appointment and was thinking of a lot about works and stuffs. But, the moment i check in myself to the hotel, my business trips turns to a mini-vacation. The hotel was great, the staff were very friendly, the surroundings was soothing, the area...

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Helpful?
Thank budakdato
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear budakdato, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad our resort managed to turn your maybe stressful business trip into a relaxing one! We do have corporate packages that...

Reviewed 1 week ago via mobile

I had a fantastic stay at a lovely hotel. The hotel is in a beautiful location. Staff are very friendly and the rooms are always nice and clean. Lots of choices of restaurants. I did a tour up to Sandakan to the Sepilok Orangutans Sanctuary to see orangutans so that was the highlight of my holiday.

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Helpful?
Thank RJJ53
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear RJJ53, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad you enjoyed your stay here at Sutera Harbour. It's a delight to hear from our guests that our staff are...

Sydney, Australia
Reviewed 1 week ago

The SPA was incredible. Could not believe three massages each were included and when we entered the SPA, it was huge and so serene.Plenty of cocktails included as well. The entertainment was great. Three singers at the Bistro of an evening singing all the popular favourites and the evening band was on at the other bar every night until 11:45...

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Helpful?
Thank vickilock
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear vickilock, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. It is indeed a great way to start your vacation with some self-pampering spa. We are glad you enjoyed the entertainment and...

Reviewed 1 week ago

I stayed at the Pacific Sutera for 4 days 3 nights and whilst it was a pleasant stay overall, there were some parts of the trip that made me raise my eyebrow and mentally question "This is Sutera Harbour....really?" First up - the phone call. I like to call ahead to the hotel to make sure my booking (which was...

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Helpful?
Thank AyCee76
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear AyCee76, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. Thank you for the thorough and well executed feedback. We must apologize for the inapt service provided by our operators and trainees....

Taipei, Taiwan
Reviewed 1 week ago

Executive suite 17-19Mar Room is spacious but old fashioned and tired, but with wonderful view of the harbour, so no complaints. Front desk and concierge staffs are helpful, thumb up. Club lounge snack is fine, no too much choices though. But I have to say that I was very upset about your cafe boleh staffs for my dinner (or I...

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Helpful?
1Thank wendywdying
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear wendywdying, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We would like to apologize once more regarding this incident. We hope this incident does not affect the other wonderful services provided...

Macclesfield, United Kingdom
Reviewed 1 week ago via mobile

This is the fourth time over eight years we have visited this hotel. We had a double room with sea views. The room itself whilst kept clean was ageing with peeling wallpaper throughout. The bathroom had mold and the bath sealant was peeling off. The lightning was inadequate. Furnishing are rather dated and knocked about. Starting in March you now...

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Helpful?
Thank sjb1953
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear sjb1953, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. Thank you however for choosing Sutera Harbour as your choice of accommodation every time you visit Sabah. We are aware of the...

Mooloolaba, Australia
Reviewed 1 week ago

Room was very comfortable, and well serviced. Restaurants and food was excellent. Tour desk was fantastic, and exceeded our expectations in offering suggestions and making bookings.Great services and amenities.

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Helpful?
Thank Lyndal2
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Lyndal2, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad we have exceeded your expectations and that you enjoyed your vacation here in Sabah. Your review is very much...

Pakenham, Victoria, Australia
Reviewed 2 weeks ago

From the pickup to the drop off what a beautiful place to be, very friendly and helpful staff. Value for money, many places within the grounds to visit, cafes, restaurants, pools, many activities or just resting by the pool or overlooking the beach to beautiful sunsets each evening.

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Helpful?
Thank Troy B
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Troy B, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad that you had an enjoyable time at the resort and also in Sabah! Your review is very much...

Greater Perth, Australia
Reviewed 2 weeks ago

The people of Sabah are genuinely hospitable and happy to see you. The Sutera Harbour Resort captures that perfectly by allowing the staff at the resort to be friendly. The resort is spotlessly clean both inside and out, the gardens are spectacularly maintained and the facilities such as golf course, bowling alley, pools and fitness areas are all well looked...

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Helpful?
Thank Sabahfriendly
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Sabahfriendly, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad our wonderful and kind staff were able to assist you and made your stay memorable. It is true and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: €96 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Malaysia - Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed at the Magellan Club, highly recommend, very quiet. The bay windows overlooking ocean was magical and peaceful.”
 of 5 bubbles rambosambo49, 27 Mar 2017 | Read review
“Get a room with a balcony.”
 of 5 bubbles Knills, 27 Mar 2017 | Read review
“Ask for sea facing rooms to get the most of the sunsets. Higher floors are better.”
 of 5 bubbles simbasen, 27 Mar 2017 | Read review
“I stayed the room overlooking the harbor.”
 of 5 bubbles SyafiqAriffin, 26 Mar 2017 | Read review
“We were on the ground floor. Room's are slightly dated but clean and a good size. I have no complaints.”
 of 5 bubbles vickilock, 21 Mar 2017 | Read review
5 of 5