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The Palace Hotel Kota Kinabalu

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Traveller (193)
Room & Suite (66)
Dining (28)
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Overview
  • Excellent20%
  • Very good40%
  • Average28%
  • Poor8%
  • Terrible4%
Travellers talk about
“main downtown”(3 reviews)
“food waste”(2 reviews)
“karaoke lounge”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (255)
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All reviewsmain downtownfood wastekaraoke loungec unitquiet locationa small swimming poolstandard rooms areno windowmodern hotelnon smokinglaksachinese new yearbooked this hotelbuffet breakfastnoodlesdeluxe roommin walk
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61 - 65 of 200 reviews
Reviewed 17 September 2015 via mobile

Unfortunately I cannot give a four star hotel more than the lowest rating on TripAdvisor when the whole basement corridor (where several rooms are located) stinks of mold. I informed the staff about the smell but they only agreed to "spray" the corridor with some...More

4  Thank Patrik_Martinsson
Response from ThePalaceHotelKK, General Manager at The Palace Hotel Kota KinabaluResponded 8 October 2015

Dear Mr Patrik Martinsson, Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and...More

Reviewed 23 August 2015 via mobile

Great value, small, clean, modern rooms. Food was excellent and i enjoyed room service.. Nothing in walking distance- on outskirts of kota kinabalu- great place to stay if want excellent value and up to date hotel with modern bathrooms and very clean

2  Thank BostonBostonGirl
Reviewed 15 August 2015

The hotel staff are nice, helpful and polite. The rooms are clean and huge. but there are some points are need to be fixed: 1- The food is terrible. I no longer find it worth it to even bother stopping in for the free breakfast....More

Thank zhwan2015
Reviewed 30 July 2015 via mobile

The hotel staffs and very kind and accommodating, allowing us to stay in the hotel til around 9pm even if we already made a checkout as our flight is at 1am. The rooms are clean and huge ( we took the basement rooms as its...More

Thank CharlesPatrick
Reviewed 12 July 2015

A good business hotel should you need a quite environment. Staff well mannered and well and good service rendered. Enjoyed our two night stay here while on business trip. Nice and pleasant place for honeymooners as well in the heart of city center.,,

Thank Shanmugam K
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About
Amenities
Top amenities
Free Parking
Room Service
Restaurant
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Breakfast included
Concierge
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Details
Price range
US$42 - US$77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$42 - US$77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (193)
Room & Suite (66)
Dining (28)
Pool & Beach (9)
Family and Play Areas (3)
Questions & Answers
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29 September 2017|
Answer
Response from Jadamros | Reviewed this property |
No wild orangutans around Kota Kinabalu. You need to go east to Sandakan or beyond.
1
Vote
PalaceHotelKK
Patrik Martinsson Via -> Tripadvisor Web Portal Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings. The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times. With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly. Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently. We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you. THE MANAGEMENT
25 September 2015|
Answer
Response from Shanmugam K | Reviewed this property |
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid. Cheers
0
Votes
Room Tips
"Not much choice as large tour groups coming and going"
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"Great manager"
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"Get a suite and you will be in heaven on earth"
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"Find another hotel"
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