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The price you found is 33% lower than this hotel's average rate of US$55/night.
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For paying a fairly low price we were happy with the hotel. However, we stayed in the basement where the WiFi was basically non existing. They would not help us in any way when we raised this issue. The pool and gym was nice though...More
Response from ThePalaceHotelKK, The Management, The Palace Hotel Kota Kinabalu. at The Palace Hotel Kota KinabaluResponded 2 days ago
Mr Eric David Richard Ahlberg,
With regards to your complaint on slow Wi-Fi connection, we were upgrading the Wi-Fi system at that moment.
We apologise for the inconvenience.
Palace Hotel is slightly off the beaten path, but still easily accessible from shopping areas, and the main downtown areas. Amazing breakfast spread, enough to keep you going most of the day, as well as a decent set of amenities, including pool and decent gym...More
Well located hotel with quality staff that make you feel at home.They help you wherever they can even went above their duties. Had a loud A.C unit on the 1st night, complained about it and it was fixed the same day. The only thing they...More
Superior room at the back of the hotel: Good apart from lack of space to hang towels in the bathroom/toilet and lack of room to hang/store clothes. Our room unfortunately had two noisy aircon units on each wall next to the window. Even with the...More
This was my second stay in this hotel. I chose this hotel because it has got a fitness centre. The staff are friendly and helpful. The place is not far from town. But there are a few things I'm not quite happy about. Firstly, the...More
US$35 - US$61 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#13 Luxury Hotel in Kota Kinabalu
Non-Smoking Rooms ,
Number of rooms
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Patrik Martinsson Via -> Tripadvisor Web Portal
Thank you for your comments pertaining to your recent stay with us.
The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings.
The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times.
With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly.
Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of
room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently.
We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you.
25 September 2015|
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Response from Shanmugam K | Reviewed this property |
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid.