We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

The Klagan Regency

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
The Klagan Regency
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

823 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 705: English reviews
Singapore, Singapore
Reviewed 1 week ago

The hotel was generally a place to stay. I stayed in a suite from Nov 22nd to 23rd for two nights and the room was very nice. In terms of the toilets, the kind size bed, the extra living room and the bathtub, all was great. There was two toilets, one for the master bedroom and another for the guest...

 Report
Helpful?
Thank Jeremy T
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The hotel was in good location if travelling purpose was shopping... kida will enjoy the pool.. nice breakfast but unfriendly staff specially the reception lady... nobody to help for luggage upon arrival excrpt if being requested from outside going in to ask for help. They should have someone at the entrance for arriving guest on my stay there i observed...

 Report
Helpful?
Thank zhiyibb
Kuala Lumpur, Malaysia
Reviewed 29 October 2016 via mobile

I stayed here for 3 nights. I love the hotel furnishing and its modern look. The room was comfortable and the most memorable part was the very pleasant smell, cleanliness, the bathroom facilities, toiletries and the comfortable bed. I love the breakfast spread and it made me look forward to having it everyday. The fact that it borders the 1Borneo...

 Report
Helpful?
Thank norazharishak
Olathe, Kansas
Reviewed 11 October 2016 via mobile

This hotel cannot be called Regency anything. Regency denotes regal and there is nothing regal about this hotel.It is tired and dirty and poorly looked after. I looked at the Meridien and the Hyatt and saw that local hotels can do a good job. I put something like this down to very poor management as it is very difficult to...

 Report
Helpful?
1Thank copperas
KL
Reviewed 26 September 2016 via mobile

If you are thinking of booking this hotel, juz go ahead and choose another because it is totally disgusting. I booked 3 nights and the moment i checked in, the smell of the room has put it off. It smells of stale smoke although it is a smoke free room. The bedsheet has a shoe print and some hair and...

 Report
Helpful?
1Thank lynnLK
Bandar Seri Begawan, Brunei Darussalam
Reviewed 13 September 2016 via mobile

Travelling with small children the suite room is a good choice as the kids have lots of room to move around and play. Only downside was the housekeeping was terrible didnt bother to wipe the tables clean, every time they replace our towels they would just dump in on the bed some not even folded properly. For the whole stay...

 Report
Helpful?
Thank Shadow37
Miri, Malaysia
Reviewed 4 September 2016

I am currently staying at this hotel, checking in today (04.09.2016). It is a fairly standard hotel, but I have two complaints, both I would consider major. The parking lot. The hotel *has* a connection to the place where it let guests park their cars, but that door is locked and unmanned most of the time. If you have a...

 Report
Helpful?
1Thank Hanafi A
Perth, Australia
Reviewed 23 August 2016

Ambience Not too bad, we can see it as a New hotel, slowly entering into an older one IF they do not maintain or upgrade. You can see many bits of torn wallpapers or dusty corners. See photo, I uploaded a few of the interior bathroom with rusty parts and not well kept. Customer Services No comments, as expected. Good...

 Report
Helpful?
Thank KhinChong
Kuala Lumpur, Malaysia
Reviewed 22 August 2016

Thx for reading. Was there alone recently. Positive - late checking allowed - good concierge  - fast check in - comes with 2 pools on the 7 floor - next to a hyper market(Giant) - affordable and comes with local and slight western based breakfast - egg station - responsive resident manager  - FREE room wifi with maximum strength  -...

 Report
Helpful?
1Thank LS-LR-DK-WL
MarcommTKR, Marketing & Communications Executive at The Klagan Regency, responded to this review

Dear LS-LR-DK-WL, I appreciate the constructive criticism on your travel experience with us at The Klagan Regency. We do admit that there has been a number of issues as of late, however the management is working to rectify these problems with the relevant departments. In terms of our staff service, sometimes we do falter and I apologize if the egg...

Reviewed 22 August 2016 via mobile

The location of the hotel is good if you plan to visit the nothern part of sabah in the morning. advantage: located next to 1Borneo and UMS. It is a bit far from the KK town. Condition: Room is big but the condition is not so good. There are some refurbishment that need to be made. Breakfast: variety of choices....

 Report
Helpful?
Thank Mohd Fahusli A

279 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (265)
Viewed
View from Room (7)
Viewed
Room/Suite (85)
Viewed
Dining (10)
Viewed
Bathroom (35)
Viewed
Hotel & Grounds (23)
Viewed
Pool/Beach Area (14)
Viewed
Family/Play Areas (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (87)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (5)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (3)
Viewed
Hotel & Grounds (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kota Kinabalu hotels
0.1 km away
Grand Borneo Hotel
Grand Borneo Hotel
#57 of 89 in Kota Kinabalu
333 reviews
9.0 km away
The Klagan Hotel
The Klagan Hotel
#11 of 89 in Kota Kinabalu
283 reviews
6.7 km away
The Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu
#25 of 89 in Kota Kinabalu
212 reviews
Show Prices
Show Prices
Show Prices
9.7 km away
Oceania Hotel
Oceania Hotel
#20 of 89 in Kota Kinabalu
161 reviews
8.5 km away
Hotel Shangri-La Kota Kinabalu
Hotel Shangri-La Kota Kinabalu
#12 of 89 in Kota Kinabalu
378 reviews
7.7 km away
Hotel Eden54
Hotel Eden54
#2 of 89 in Kota Kinabalu
1,101 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 

Additional Information about The Klagan Regency

Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: €34 - €64 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Travelocity, Booking.com, Hotels.com and Priceline so you can book your The Klagan Regency reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel
The Klagan Regency Kota Kinabalu, Malaysia - Sabah
Hotel Style:
#8 Spa Hotel in Kota Kinabalu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from The Klagan Regency staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one which faces the road for a better view.”
 of 5 bubbles jeremyt875, 26 Nov 2016 | Read review
“Ask for higher floor unless you want to see roofs...”
  • Roofs
 of 5 bubbles zhiyibb, 21 Nov 2016 | Read review
“If you are coming with a car, do not stay at this hotel. Unless you need the exercise.”
 of 5 bubbles 751hanafia, 4 Sep 2016 | Read review
“Spacious room with good view”
 of 5 bubbles kia5, 29 Jun 2016 | Read review
“we went with trip a deal so you get what they give you”
 of 5 bubbles howie1802014, 20 Apr 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay