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Sunway Hotel Georgetown Penang

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1,367 Reviews from our TripAdvisor Community

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Showing 1,218: English reviews
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Reviewed yesterday NEW

Worst hotel I've stayed in my years of traveling!! The stay was fairly pleasant until my group was accused of smoking in the room, damaging their window and sofa upon checkout. Nobody had noticed the small tear on the sofa upon check-in (who checks??) and we were blamed for damaging it FURTHER. That means it was already spoilt when we...

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Helpful?
Thank Janice Z
Batu Caves, Malaysia
Reviewed 2 days ago NEW

The iconic building of George Town, Penang - KOMTAR Mall, just few hundred meter away from the hotel, and tone of the famous place for local food - Green Lane just right in front of the hotel. Surrounded by many local souvenir stalls. Easy to access to everywhere in Penang Island.

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Helpful?
Thank Simon K
Reviewed 2 days ago NEWvia mobile

This hotel is booked with our flight package. Hotel staff is friendly and helpful. Delicious breakfast, from vegetarian to western and local. Walking distance to shopping mall & hawker stall just around the corner. Food is not as good as I expected. Good choice to stay for town area.

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Helpful?
Thank Toh K
Chiang Mai, Thailand
Reviewed 2 days ago NEW

We checked in here after selecting this excellent hotel on an Expedia travel package. No knowing what to expect, because photographs can be quite misleading, we were pleasantly surprised! Located within walking distance to a variety of street hawkers selling all kinds of delicious looking and aromatic street foods, even the now hard-to-get-away-from shopping malls are available close by. We...

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Thank Syd M
Canberra, Australia
Reviewed 3 days ago NEW

Efficient and helpful staff, great location with so much only a few steps outside your door. Rooms comfortable and well appointed. Have stayed a number of times and always feel well looked after. Would recommend highly.

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Helpful?
Thank Holiday314
Reviewed 4 days ago NEWvia mobile

Book a family room with 1 double and single bed.Clean and spacious..good service..Variety of free breakfast choices in buffet style..2min to new lane hawker..Crowded..in other words,many prefer to stay here..Only complaint is the air con controller not user friendly

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Helpful?
Thank Ronaldo888888
Kuala Lumpur, Malaysia
Reviewed 1 week ago NEWvia mobile

My reservation was made 2 weeks before my travel date. 3 days prior to that I had called reservation dept to confirm my booking. Sunday evening at 5pm I received a missed call from them. When I called back 10mins later, the reception insisted that the department has closed & she doesn't know why they called. Called the hotel reception...

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Helpful?
Thank Joeycyp
SunwayHotelGP, Front Office Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Joeycyp, We appreciate your time in completing our survey and thank you for your detailed feedback. We regret that you did not have an enjoyable stay with us. Firstly, do allow us to apologise for the last minute miscommunication you experienced prior to your stay with us. We are also sorry that your request made the first time at...

Tokyo, Japan
Reviewed 1 week ago

Self-propmoted as a family-friendly hotel, this hotel even displays a related award at the reception desk. And indeed, the family room is kid-ready. The mini-bar is kid-proof (see picture), the TV has a kid's channel but we barely used it, since the pool is operating from 7am to 9pm. The bathroom is clean, fully equiped with all toiletries. There is...

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Helpful?
Thank _jean_lo_119
Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

My company booked me this hotel and hearing it was a Sunway Hotel I had some expectations. Firstly, compared to other hotels the location is not that great. The room was ok but the bathroom was dirty. Shower tiles were black and only one towel... no face towel, floor mats or hand towels. When leaving the rooms had to wait...

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Helpful?
Thank Ismail77
SunwayHotelGP, Front Office Manager at Sunway Hotel Georgetown Penang, responded to this review

Dear Ismail77, We appreciate your time in completing our survey and thank you for your comments and feedback. Rest assured that comments have been shared with the respective departments and that we will be taking appropriate measures to initiate improvements in terms of our product and services, especially with our housekeeping department and our F&B Department. We do apologise once...

singapore
Reviewed 1 week ago via mobile

I stayed at 9th floor. The walls is a little thin, you can hear people talking at the corridoor. The staff are nice except for the lady that manner the travel desk. A no. of street food to eat at nights which is a minute walk away. However i will not recommend if you wants to explore the places of...

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Helpful?
Thank blurbaby78

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more   less 

Additional Information about Sunway Hotel Georgetown Penang

Address: 33 New Lane (Off Macalister | (Off Macalister Road), George Town, Penang Island 10400, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: €43 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunway Hotel Georgetown Penang 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sunway Hotel Georgetown Penang George Town, Malaysia
Hotel Style:
#6 Business Hotel in George Town
#10 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Georgetown Penang staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain view from our room and sunny too!”
SydM_11, 24 Apr 2017 | Read review
“Take the premium rooms, as the Deluxe ones are small”
524Solo, 31 Mar 2017 | Read review
“lower floor will be good”
Alex0930, 29 Mar 2017 | Read review
“Club room with acces to club floor”
TomWorldTraveler, 15 Mar 2017 | Read review
“King size bed”
  • Room view
jennyt785, 2 Mar 2017 | Read review
5 of 5