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Cititel Penang

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982 Reviews from our TripAdvisor Community

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Showing 845: English reviews
Derby, United Kingdom
Reviewed 15 January 2013

Quite a grand hotel when you walk in. The room was very clean, spacious and the bed provided us with good sleep. The staff are really great. Totally on the ball. Breakfast was very varied, catering for Japanese, Chinese, Indian and Malaysian. Western too, but why bother? Loads of fruit, salad, juices and OK coffee. Again, the staff there are...

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Helpful?
1Thank castino
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang and I trust that you had a good trip home. Thank you for your gracious comments on our hotel facilities and services - I am very glad to note that you have thoroughly enjoyed your stay with us at Cititel Penang and it is most gratifying to know that we have exceeded your...

Shah Alam
Reviewed 15 January 2013

This is my 4th stay at Cititel Penang and the reason why I keep coming back is because it offers very decent rooms in a great location in Penang. Walking distance to UNESCO World Heritage Sites, Chowrasta Market, the extremely famous Penang Road cendol and Line Clear Nasi Kandar. The building itself is old but they have refurbished the lobby...

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Thank travelbugvee
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang! It is indeed very heartening to know that you have thoroughly enjoyed your stay with us at Cititel Penang and thank you for recommending our Deluxe Rooms. My team and I truly appreciate your taking the time to compliment our hotel facilities and services and we look forward to welcoming you and your...

Hyderabad, India
Reviewed 15 January 2013

The hotel is ideally located with few shopping malls nearby. Lack of coordination between the travel agent in India and the local tour operator and they messed it up big time. The booking confirmation was delayed and we had to wait at the reception for almost an hour doing nothing. The rooms are good and can be much better. Lot...

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Helpful?
Thank PrasadCHPV
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for taking the time to share the review for your recent stay here. I regret to learn of the co-ordination hiccups between the travel agents and hope that it did not detract you from the overall enjoyment of your stay. Having read your comments about our breakfast spread selections, I have...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 13 January 2013

Very convenience area if wanna looking for food. The famous nasi kandar - Line Clear just around the corner and same row with KOMTAR / Perangin Mall ( about 5 minutes walking distance ). The traffic condition a bit bad sometimes since it's located at the heart of Georgetown. The room is very nice as this hotel provide guest with...

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Helpful?
Thank MustaineJr83
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for sharing the experience of your recent stay with us and trust that you had a good trip home. My sincere apologies for the lack of attention to details in your room – please be assured that this is not our usual standards of service that we maintain here at Cititel...

Greenville, South Carolina
Reviewed 13 January 2013

We recently stayed a few nights at Cititel Penang. Based on the fact that the hotel was located almost smack in the middle of Georgetown, and that the room rates were very reasonable, I had prepared to see a mediocre hotel with minimum service. So, I was quite pleasantly surprised to see a large and well lit lobby, and be...

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2Thank AgentPing
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang! It is a delight to know that you and your friends had an enjoyable stay with us recently. We truly appreciate your kind comments about our team, the service rendered and our hotel facilities; yes, many of our guests are pleasantly surprised at how convenient it is to move around from here for...

Singapore
Reviewed 8 January 2013

This is my 3rd stay with the hotel. The service provided by this hotel is commendable. Check-in was prompt. When I requested for an additional bed, it arrived in 10 minutes and when I explained that I have accidentally lost my room access card, it was replaced with no questions asked. The location is good and there are many good...

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1Thank sgpgal
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang! It is indeed very heartening to know that you have enjoyed your stay with us at Cititel Penang and thank you for your impartial review of our hotel. We appreciate your kind comments which are a motivation to us and Thank You for recommending our hotel. My team and I look forward to...

Koh Samui
Reviewed 6 January 2013

Although they say the rooms have been refurbished it must of been 10 years ago. They have a non smoking floor but you still have smoke coming into your rooms. There is not a non smoking area in this hotel, they allow smoking in the restaurant, the pinnacle room lounge just everywhere. We booked the pinnacle room for free soft...

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5Thank Les2406
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Mr Attwood Selamat Sejahtera from Cititel Penang. Thank you for writing and it is with much regret to learn of the less-than-positive experience of your recent stay with us. I am sorry that we do not provide a totally smoke-free environment within the hotel but please be assured that our Maintenance Manager and Housekeeper are always checking the ventilation...

Sentosa Island, Singapore
Reviewed 1 January 2013

Cititel has always being my first choice every time I am in Penang. In fact, this was my 3rd stay in the last 2 years. The experience for the first 2 times was fantastic. Location was good and services, from check-in, housekeeping to concierge were excellent. My latest stay over the new year was equally good. Hosekeeping and counter staff...

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Helpful?
Thank NgHC88
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Mr Ng Selamat Sejahtera from Cititel Penang. Thank you for sharing the experience of your recent stay with us and trust that you had a good trip home. Please accept my sincere apologies for the disappointment encountered during your recent stay with us. I would like to assure you that this is not our usual standards of service and...

Mount Gambier, Australia
Reviewed 31 December 2012 via mobile

Stayed just 2 nights en route from medan to bangkok. Room was better, clean, good aircon and quiet. One can walk out to the money changers and a whole variety of food. Now I'm sure this is my favorite hotel in penang.

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Thank Bomoh
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Michael Selamat Sejahtera from Cititel Penang. Thank you for staying with us once again on your recent stop-over. We truly appreciate your kind comments and recommendation and look forward to welcoming you back again soon. Happy travels and wishing you a great year ahead. With kind regards Tony

London, United Kingdom
Reviewed 27 December 2012 via mobile

We really liked this hotel. In our opinion it's great value, the service is excellent, breakfast is good and it's in a great location for going out on the town. It's also only a 5min walk to little India and is close to the bus station to get to Batu Ferengi. The rooms are a bit on the small side...

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Helpful?
Thank als_jordan
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Guest Selamat Sejahtera from Cititel Penang. Thank you for taking the time to share the review of our hotel and I hope that you had a wonderful stay in Penang. Your positive comments of our hotel services and location are greatly appreciated – thank you. May I wish you a splendid start to the New Year and we look...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 

Additional Information about Cititel Penang

Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: €44 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cititel Penang 4*
Number of rooms: 451
Reservation Options:
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town, Malaysia
Hotel Style:
#3 Spa Hotel in George Town
#7 Luxury Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Cititel Penang staff and other travellers.
12 questions
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Questions? Get answers from Cititel Penang staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select rooms away from the main traffic areas”
 of 5 bubbles hod799, 5 Dec 2016 | Read review
“If you want a safe you need to be in the deluxe rooms.”
 of 5 bubbles Merianne82, 1 Nov 2016 | Read review
“Did not notice, but my room 0623 faces the sea.”
 of 5 bubbles lucy8895, 25 Oct 2016 | Read review
“Higher floor lets you have nicer view.”
 of 5 bubbles , 24 Oct 2016 | Read review
“There is a nice sea view from one aspect, if you like that kind of thing.”
 of 5 bubbles DavidL254, 13 Oct 2016 | Read review
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