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Cititel Penang

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Cititel Penang
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1,028 Reviews from our TripAdvisor Community

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Showing 884: English reviews
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Reviewed yesterday NEWvia mobile

Like a military fortress with a crew that their behavior was dislikes. Unfriendly atmosphere. Pool and spa small and without quality. The only advantage of this hotel is the location. To the facilities, expensive.

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Helpful?
Thank Khosrow N
Singapore, Singapore
Reviewed 1 week ago via mobile

Room: Stayed at 7th and was given rooms with ocean view. Can see sunrise from hotel room. Room is spacious and pillows are comfortable. Only con is there is no safe. Hotel facilities: There is a small indoor swimming pool but did not get to use. Lobby supplies drinking water with fruits such as lime, lemon, cucumber etc which is...

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Helpful?
Thank Sphoon
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us during your recent visit to Penang, and my team and I are very grateful for your full-bubble rating on Trip Advisor, and truly glad to hear that you enjoyed your stay. We are pleased to learn that you appreciated your...

Reviewed 2 weeks ago

We stayed here at a Deluxe room. Good helpful staff, they extended the time of check out on request and provided a baby cot for free of cost. they have a wide variety of food for Complimentary Break Fast.. They too helped us immediately wen my kid fell sick, even though they did not have Doctor on call facility, they...

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Helpful?
Thank Sowmya A
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you very much for choosing to stay with us. My team and I would like to thank you for your kind feedback on your stay experience with us. I'm pleased to learn that you found our staff to be helpful, and I strongly believe that they were...

Thiruvanathapuram
Reviewed 2 weeks ago

location is very good,supermarkts,pubs etc all are nearby,staff approach is very appreciable,everybody knows this the location of the hotel.eventhough the hotel is old they r maitaining it very well.breakfast spread is very good,dont expect any indian variety,but we enjoyed food especially their japanese dishes.just opp the hotel there are restaurants which serve indian food.wifi is good

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Helpful?
Thank Rajasekhar K
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us during your recent visit to Penang, and my team and I are very grateful for your full-bubble rating on Trip Advisor. We are pleased to learn that you appreciated the location of our hotel with all the nearby local eateries,...

Lethbridge, Alberta, Canada
Reviewed 3 weeks ago via mobile

We stayed at Cititel penang 4 years ago, which is the reason why we chose this hotel again. Service was great, although the limited wifi on devices was a pain. Room appearance was clean but this hotel is older and a bit tired looking. It could use a facelift, especially the bathroom. There were signs of mold and mildew in...

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Helpful?
Thank CheryllHart
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. My team and I would like to extend our sincere appreciation for your kind and continuous support. It is indeed a great pleasure to welcome you back and we are indeed very grateful to you for choosing to stay with us again. I'm pleased to hear that you...

Kota Kinabalu, Malaysia
Reviewed 4 weeks ago via mobile

Nice 4 star hotel.room is clean.recommended for family stay.staffs helpful sa well.good location at penang street and short walking distance to town and heritage places.near to public transport such as bus and taxi.

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Helpful?
Thank hoday
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you very much for choosing to stay with us on your recent visit and my team and I are most grateful for your kind and positive review on Trip Advisor. We are indeed pleased to hear that you appreciated your clean room, our helpful staff, our hotel...

Sydney, Australia
Reviewed 5 weeks ago via mobile

The hotel is well located close to shops and eating places. Parking facilities are good and the hotel staff at the reception were polite, efficient and helpful. The supply of room needs such as coffee and creamer was sparse.

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Helpful?
1Thank Clement F
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. Thank you so much for staying with us on your one-day visit to Penang. My team and I are most grateful for your kind review, and we are glad you appreciated the nearby shops and eating places. I'm most pleased to hear that you liked our parking facility...

Kuala Lumpur, Malaysia
Reviewed 5 weeks ago

I've stayed in both a smoking and non-smoking floor/room. Both times the room and hallway smells a tinge of ole smokey flavour. The room, bed, and everything in the room is ok. Wifi is slow during evening when everyone is back in the room, other times, it is ok. Toilet is refurbished, not the most tasteful job. Pool is small,...

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Helpful?
1Thank ninoamigo
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. My team and I would like to thank you for staying with us during your recent holiday visit to Penang. We are indeed grateful for your kind review as with our guests' constructive comments, we are given the chance to improve on our facilities and services to ensure...

Reviewed 1 February 2017 via mobile

Who gave this hotel 4 stars? Everything is super old! No mirror full body. No proper hairdryer. Bathtub with scratches and looks like someone been chopping meet with axe in there ha-ha :) old sink old windows. Hotel needs refurbishment. Hotel staff is weird, cleaner tried to come in the room and was very persistent even after my mom put...

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Helpful?
1Thank Anya B
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. First and foremost, my team and I would like to extend our sincere appreciation for choosing to stay with us on your recent holiday visit to Penang. I would like to thank you for sharing your honest views with us pertaining to your stay. However, it is with...

Reviewed 30 January 2017

This review is long overdue as we have stayed at Cititel Penang on a number of occasions. Clean accommodations Simple and casual dining available - breakfast spread has a nice - wide selection of items to chose from. Staff polite - professional and always make you feel welcome. We have two favorite properties in Penang (both polar opposites of style...

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Helpful?
Thank HD-CMC-1969
TonyGoh-GM, General Manager at Cititel Penang, responded to this review

Dear Valued Guest, Selamat Sejahtera from all of us at Cititel Penang. First and foremost, I would like to personally extend my sincere appreciation for your kind and continuous support for Cititel Penang. My team and I are most grateful to have received such commendable comments from you and your views are indeed a great motivation to all of us...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 

Additional Information about Cititel Penang

Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: €43 - €73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cititel Penang 4*
Number of rooms: 451
Reservation Options:
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town, Malaysia
Hotel Style:
#3 Spa Hotel in George Town
#8 Luxury Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Cititel Penang staff and other travellers.
13 questions
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Questions? Get answers from Cititel Penang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on floor 28, quite and non smoking room”
 of 5 bubbles sowmyaa2017, 9 Mar 2017 | Read review
“city view room”
 of 5 bubbles rajasekhark_13, 6 Mar 2017 | Read review
“Room on the high floor facing the sea is more relaxing”
 of 5 bubbles lmakk109, 10 Jan 2017 | Read review
“Request for sea view room”
 of 5 bubbles seaton188, 31 Dec 2016 | Read review
“Room 1615 very high floor for non smokers and with good seaview”
 of 5 bubbles KiKi2148, 28 Dec 2016 | Read review
5 of 5