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The Gurney Resort Hotel & Residences

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523 Reviews from our TripAdvisor Community

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Showing 499: English reviews
Sydney, New South Wales, Australia
Reviewed 21 February 2017 via mobile

The Gurney Hotel is strategically located at the heart of Georgetown with a serene view of the Malacca Straits. It's a short walk away from the mall and the Gurney Hawker centre. As for the hotel itself, it is a little dated and could do with abit of refurbishing. Nevertheless, the kids pool and adult infinity pool were both clean...

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Helpful?
1Thank Renuka W
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Renuka W, Thank you for taking your time to share your experience in Tripadvisor! I am glad that you had enjoyed your overall experience with us. We have taken note on your feed-backs with regards to the dated furniture for future improvement in our rooms. Thank you once again for your patronage and we hope to see you again...

Reviewed 18 February 2017 via mobile

Rented 2 bedroom room with the beach view. Pretty good size room. But a bit old. We have a bit of a problem with the AC but after we complain they fixed it. Breakfast was pretty good and many foods. On the lobby side there is coffee bean and subway but no minimarket nearby.

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Helpful?
Thank Gary S
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Gary S, Thank you for taking your time to share your experience in Tripadvisor! I am glad that you had enjoyed your overall experience with us. We have taken note on your feed-backs with regards to the dated room for future improvement. Thank you once again for your patronage and we hope to see you again if your travel...

Reviewed 17 February 2017

The hotel is located at along the Gurney Drive area. Offer nice view of beach (with all the sea reclamation work in progress). Within walking distance (most probably 15min) to Gurney Plaza & Paragon Mall (2 famous shopping malls in Georgetown). GRAB @ UBER are better alternatives if lazy to walk :-) Kapitan Restaurant & coffee beans are located within...

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Helpful?
Thank Azlina Y
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Azlina Y, Thank you for taking your time to share your experience in Tripadvisor! I am glad that you had enjoyed your overall experience with us. We have taken note on your feed-backs with regards to the dated room and condition of the hotel for our future improvement. Thank you once again for your patronage and we hope to...

Reviewed 3 February 2017 via mobile

The hotel is not well maintained. Carpet and sofa seat are so dirty and stained. Furnitures looks old. Rooms are not well lit. The good thing is only with the connecting room and spacious area. However, as carpet and sofa looks so dirty, I do not dared to have my son playing on the floor or the sofa. Only on...

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Helpful?
1Thank SEe W
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear SEe W, Thank you for taking your time to share your experience in Tripadvisor! Please allow me to apologize for not meeting your expectations during your recent stay with us. We have taken note on your feed-backs with regards to the dated room and condition of the hotel for our future improvement. Thank you once again for your patronage...

Subang Jaya, Malaysia
Reviewed 21 January 2017

This was probably my fifth stay here since it was first opened. My last visit was 7-8 years back and what a big surprised it was. Somebody really, really needs to come in and pull out some big cash pile and remake this hotel. What a shame and what a waste...we used to love it here, nice facilities, nice place...

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2Thank Nok O
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Nok O, Thank you for taking your time to share your experience in Tripadvisor! Please allow me to apologize for not meeting your expectations during your recent stay with us. We have taken note on your feed-backs with regards to the dated room and condition of the hotel for our future improvement. We have scheduled the hotel for a...

Jakarta, Indonesia
Reviewed 18 January 2017

Stayed here for 2 nights, this is old hotel. So the rate is very reasonable for big room. I like the view, big window facing the ocean. Very much like the view. The service is standard. The facility is quite ok, but all old. The management need to change the elevator, the waiting time is long.

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Helpful?
Thank Agung I
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Agung I, Thank you for taking your time to share your experience in Tripadvisor! I am glad that you had enjoyed your overall experience with us. We have taken note on your feed-backs with regards to the dated room and the condition of the hotel for our future improvement. Thank you once again for your patronage and we hope...

Reviewed 14 January 2017

We stayed here 5 years ago and really enjoyed the place. It has now lost the "Resort Hotel and Residences" and is simply the Gurney Hotel. The place is falling apart and should be rescued by some hotel chain. The location is great, the facilities are great, the staff are pretty good considering what they have to deal with. Straps...

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Helpful?
Thank Gerritos
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Gerritos, Thank you for taking your time to share your experience in Tripadvisor! Please allow me to apologize for not meeting your expectations during your recent stay with us. We have taken note on your feed-backs with regards to the dated room and condition of the hotel for our future improvement. We have also ordered 10 new deck chairs...

Alborg
Reviewed 14 January 2017 via mobile

We choosed this hotel because of we wanted to be near of shopping centers. It was only 1.7 km walking distance from hotel to Paragon and we enjoyed to have a little walk after our meals. When we arrived to the hotel, front desk staff welcomed us. They were friendly and everything went smoothly. We got 26th floor with a...

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Helpful?
Thank KASPERL632
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear KASPERL632, Thank you for taking your time to share your experience in Tripadvisor! I am glad that you had enjoyed your overall experience with us. We have taken note on your feed-backs with regards to the breakfast selections and the hot water issue in your room for future improvement. Thank you once again for your patronage and we hope...

Reviewed 5 January 2017

Spent 2 nights at the Gurney Hotel and was consistently disappointed. Service was slow and staff seemed uninterested in checking in new guests. Both phones in my room were not working. Upon returning from dinner at about 10.30 pm or so, i requested for some mineral water to be sent to the room and was told that they only provide...

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Helpful?
1Thank Suresh G
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Suresh G, Thank you for taking your time to share your experience in Tripadvisor. We would like to apologize for all the inconveniences caused that have marred your experience with us. As much as we try to ensure that all our guests have the best experience staying with us, we sometimes failed to deliver under some unforeseen circumstances. All...

Fareham
Reviewed 4 January 2017

A poor experience in a studio suite several defects in room not all rectified and request for upgrade or room change was not granted .Does not live up to the online publicityBetter hotels nearby.Not a place to revisit

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2Thank Paul M
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Paul M, Thank you for taking your time to share your experience in Tripadvisor. We would like to apologize for all the inconveniences caused that have marred your experience with us. As much as we try to ensure that all our guests have the best experience staying with us, we sometimes failed to deliver under some unforeseen circumstances. All...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 

Additional Information about The Gurney Resort Hotel & Residences

Address: The Gurney Resort Hotel & Residences 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: €36 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang/George Town, Malaysia
Hotel Style:
#8 Spa Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from The Gurney Resort Hotel & Residences staff and other travellers.
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Questions? Get answers from The Gurney Resort Hotel & Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“HIgh and with view”
sakoseyan, 22 Apr 2017 | Read review
“Don't think any rooms or floors make any difference.”
donliew, 20 Apr 2017 | Read review
“the higher,the better”
, 16 Apr 2017 | Read review
“Corner suites are large and sunny”
jellybeans2017, 12 Mar 2017 | Read review
“Sea view whilst there is one”
MrAusDog, 11 Mar 2017 | Read review
5 of 5