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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,815 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Jen Penang by Shangri-La
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Showing 1,566: English reviews
Bangkok, Thailand
Reviewed 2 weeks ago via mobile

I didnt realize until morning how old the hotel was. Everything in my room was just too dated. The bathtub was cracked.. The dust was overwhelming.. The sofa and the sofa pillows were stained. I heard they currently under renovation so hopefully it will change things.

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Helpful?
Thank AnnalizaBisnar
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear AnnalizaBisnar, Thank you for sharing your review with us. We're sorry to hear on your experience. Pleased to share that our renovation programme is expected to be completed in July 2017. A lot of thought was put into designs of the new rooms with comfort and clever details that would suit guest needs and we are sure you would...

Singapore, Singapore
Reviewed 3 weeks ago

The place is newly renovated but they have kept the same spacious room as when they were Shangri-La Hotel. The location is great as there are shopping centres behind the hotel and within a mere 5 minutes walk there are many eateries. I like to firstly commend the concierge staffs who are helpful and friendly. What I found lacking is...

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Helpful?
Thank Richard G
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Richard G, Thank you for staying with us and sharing this positive review on Tripadvisor. Your kind attention to our newly renovated rooms, the location and friendly service are a joy to learn about. My team and I look forward to welcoming you back for another stay with us! Best regards, Tane Picken General Manager

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

The new outlook has a much more appealing look and much more comfortable. The wooden flooring replaces the old styled carpet floors. USB charging ports right beside the bed. Good TV channel selections and new bathroom outlook and features.

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Helpful?
Thank Nambee R
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Nambee R, Thank you for your kind review. Our newly renovated guest rooms are thoughtfully designed with comfort and simple pleasures in mind. My team and I look forward to your return visit. Best regards, Tane Picken General Manager

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

I've heard about this hotel a lot and finally checked it out. Lobby was quite warm while waiting for the staff to check us in. However once we were in the room we were quite happy w it. As expected, the room was clean and everything was perfect. Beds were comfortable and I have no complaints at all. I will...

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Helpful?
Thank Valerv
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Valerv, It's a pleasure to receive your kind review. It brings me joy to hear that you found the experience a good one and glad that the newly designed rooms works for you. We look forward to welcoming you back to our hotel. Best regards, Tane Picken General Manager

Edmonton, Canada
Reviewed 3 weeks ago

Pro: 1. Concierge staffs are very welcoming and always smiling & greeting (something that very rare at other hotels), also other staffs 2. and the hotel looks very nice (although in the midst of renovating). 3. Swimming pool facility is good (size, depth, has ping-pong table) Con: 1. Although they have sweets & welcoming drinks, the reception staffs didn't inform...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Ir_Fauzul
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Ir_Fauzul, What a pleasure to receive your 5-star review. My team and I are hearten to hear that you had a great experience, particularly the service. We'll also take note on your feedback for further improvement. We look forward to welcoming you back for another stay with us. Best regards, Tane Picken General Manager

Taiping
Reviewed 3 weeks ago

Used to stay at Jen few years back but since the rooms are getting tired and aged, we switch to others. Loved the location though, right at the middle of the city and just 2 mins walk to 1st Avenue (shipping complex, eatery and cinema). With its recent total re-furbishment of its room, everything now is updated and new. Stayed...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank FreddyL04042017
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear FreddyL04042017, Thank you for your kind review and we appreciate your return visit to Hotel Jen Penang. We are glad that the hotel's strategic location, being near many places of interests has made your stay a better one. . Your kind attention to our newly renovated rooms and design brings us joy to learn about. We are really sorry...

SF
Reviewed 3 weeks ago via mobile

This is my first staying in the Hotel Jen and I am pleasantly surprised by what Shangri-La has done to this formerly Traders Hotel. They are now currently undergoing renovation and you won't be able to tell it has been re-branded to Hotel Jen until you went up to your room as the hotel lobby is due for a renovation...

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Helpful?
3Thank TangPeter001
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear TangPeter001, Thank you for staying with us. Glad to know that you enjoyed our newly renovated rooms, the great breakfast and most importantly, the service rendered by our staff! We are really lucky to be in the central of George Town, just a short walk to enjoy the famous hawker food, street arts and UNESCO heritage buildings. We look...

Reviewed 3 weeks ago

4D3N. Upgrade by Hotel to Club Room as Golden Circle member I assumed. 1. Renovation. Was informed prior checked in. Still can heard the minor reno music from 16 floors. 2. Room only ready by 3pm instead of 2pm on friday. Pro. Room clean. Service good. Con. Parking need to validate everytime we drive out. I prefer hotel can have...

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Helpful?
1Thank CAJEN008
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear CAJEN008, Thank you for your staying at Hotel Jen Penang and sharing your review on Tripadvisor. We have well noted on your feedback and will look into this with the relevant departments. Once again thank you and we hope to have you back soon. Best regards, Tane Picken General Manager

Singapore
Reviewed 3 weeks ago via mobile

It is right in the heart of Georgetown, and is about 15mins walk to Armenian Street. I stayed on the highest floor, and the room looks recently renovated, not very sophisticated but clean and comfortable. The room offers a very good view of Georgetown. The staff was very polite and friendly. The renovation is still ongoing, but I only heard...

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Helpful?
2Thank FengYJ
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear FengYJ, Thank you for your positive feedback on Tripadvisor. Yes, you're right. We have recently completed over 200 of our new guest rooms incorporated Penang theme and designed with comfort in mind. The enhancement work for all our 443 guest rooms are scheduled for completion in June 2017. We look forward to have you back with us again. Best...

Australia
Reviewed 4 weeks ago via mobile

Hotel Great & Very Central .. Club Room is Fantastic .. Staff are absolutely awesome.. Pool area good & friendly guy giving you daily towels.. Staff at desk friendly & very helpful.. Very clean & pleasant rooms .. On ground floor for breakfast staff Great & great selection of food ... Just around the corner of hotel Free Hop On...

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Helpful?
3Thank BlightygirlAustralia
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear BlightygirlAustralia, Thank you for your review and for the accompanying high score for us. We are happy to read of the satisfaction you expressed for the overall experience, the newly renovated Club Room, breakfast and service from the team. We're also glad that you take pleasure in CAT-the Penang hop on free Central Area Transit, that allows travellers to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: €45 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Hotwire, Orbitz, Priceline, Hotels.com, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town, Malaysia
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
32 questions
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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher level rooms are better”
jschwa1, 16 Apr 2017 | Read review
“Try to have a room away from lifts as it can be a bit noisy during the night.Higher floor has better views”
theresaeastwood, 15 Apr 2017 | Read review
“either pool view or sea view”
nambeer, 7 Apr 2017 | Read review
“High floor while renovating”
349randolphh, 27 Mar 2017 | Read review
“Avoid the renovations!”
Boreda, 25 Mar 2017 | Read review
5 of 5