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Hotel Jen Penang by Shangri-La

Booking.comUS$57*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hotel Jen Penang by Shangri-La
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1,832 Reviews from our TripAdvisor Community

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Showing 1,578: English reviews
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Lombard, Illinois
Reviewed 2 days ago NEW

Got a room on one of the renovated floors and they have done a good job. Very nicely decorated room with a very comfortable bed and bedding. I have Jade membership now so the extra amenities, snacks and drinks were very nice. Staff here have always been friendly and the locations allows easy access to most of the great food...

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Helpful?
1Thank Ian220859
Singapore, null, Singapore
Reviewed 2 days ago NEWvia mobile

Booked a Club King with breakfast for one night. Arrived early at 12+pm from earlier stay at Le Dream Boutique Hotel. Check-in at Club lounge at 16th floor. Greeted and attended by the super hospitable and unstoppable Mr Wan. The room was quickly arranged and cleaned while I was in the lounge. The room was so nice! Everything feel so...

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Helpful?
1Thank Noob123
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Noob123, Thank you for your kind review. It is great that you have found the hotel's overall design, rooms and our hospitality to your liking. My team will be thrilled to hear that the service received was satisfactory, it certainly our pleasure to be part of your experience. We can't wait to welcome you back for an even better...

Hong Kong
Reviewed 4 days ago NEWvia mobile

Centrally located, next to shopping malls and Komtar bus terminal. 10 mins walk to the George Town heritage. Room is newly renovated but the sound proof is very poor. The noise from your neighbours is very disturbing.

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Helpful?
1Thank cynchan628
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear cynchan628, Thank you for sharing your experience with us. We are glad that you appreciated our newly renovated rooms and we are indeed conveniently located with easy access to public transport. I have taken note of your comments and will look into this with the relevant departments to ensure that such inconveniences are not faced again. Thank you again...

Reviewed 4 days ago NEW

Awesome place to stay, is very near to Komtar, shopping centre, bus station... The room is spacious, the bed is very comfortable.. The staff are friendly.. Even after a long day walking around the city, when reach back to the room.. Sleep on the bed, u feel comfortable..

Review collected in partnership with shangri-la.com
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Helpful?
1Thank yonglim2017
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear yonglim2017, Thank you for sharing your experience with us. We are glad that you appreciated our hospitality and comfortable rooms. We are indeed conveniently located, and the great description of the stay is so well appreciated. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager

Singapore, Singapore
Reviewed 5 days ago NEW

Booking a Club room is highly recommended. Check in and check out are done at the Club Lounge. All service staff at the Club Lounge are friendly and helpful. All Club rooms are on levels 15 and 16, so a great view is ensured. The rooms were newly renovated and clean. Beds are big and comfortable. We didn't try the...

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Helpful?
1Thank RChia
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear RChia, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality, Club lounge and comfortable rooms. We are also glad that you have found our beautiful hotel worthy of your recommendation. It is through discerning guest like you that allows us to continue...

Reviewed 5 days ago NEWvia mobile

This newly renovated hotel located at the city central of George Town. The hotel is under Shangri-la managements. They just renovated the rooms which well decorated in modern and simple style. The room is spacious, shower with bath tub. The wall paper is decorated with local cultural design such as old shop lots drawing. Breakfast here is multi choice and...

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Helpful?
1Thank TEECHSE
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear TEECHSE, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It is through discerning guest like you that allows us to continue to strive to be...

Singapore River, Singapore
Reviewed 1 week ago

We were a big group of people travelling for a company retreat. The hotel was still undergoing facelift on the inside. The lift lobby landing are updated with nice feature like bicycle and road signs. Good feel. The rooms are updated with a modern and efficient layout. Toilet as well. Overall, the stay was very pleasant. The staff at the...

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Helpful?
1Thank Sallyleesan
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Sallyleesan , Thank you for your kind review and it brings us great joy to hear that you had many positive experiences with us. It is comments like yours that encourages the team to continuously strive to deliver service excellence. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager

Reviewed 1 week ago via mobile

Just hangout with friends at coffee house in the lobby. A nice a cosy place to have business discussion. Reasonable price coffee and cakes with wifi, so you can hangout doing your work with laptop. Got life music performance in the afternoon during weekend

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Helpful?
2Thank KC T
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear KC T, Thank you for sharing your nice review and the full score for us. We are so pleased to know that you and your friends had a great time at our coffee house and and the great description of the place is so well appreciated. We're looking forward to welcoming you back for next hangout at our coffee...

Sydney, Australia
Reviewed 2 weeks ago via mobile

Extremely love this hotel and we will be back for sure! We are a family with young child, spacious and new. Very convenient as it is in the centre, close to malls and markets! Staff were extremely friendly and helpful: from the concierge who was taking extra mile to showed us the way, to the receptionists and all the staff...

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Helpful?
2Thank moeyz
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear moeyz, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It is through discerning guest like you that allows us to continue to strive to be...

singapore
Reviewed 3 weeks ago

I really liked the location because it is so convenient. Hotel Jen is undergoing some major renovations now, but most of the time it didn't affect me much - I was either out of the room or the noise level was ok. I can see that they've now changed to TVs from those old CRT ones to HD panels, wifi...

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Helpful?
2Thank fridaywoo
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear fridaywoo, Thank you for being Hotel Jen supporter and staying with us again in Penang. We're happy to received your 4-star review and hearing of your wonderful experience on our newly renovated rooms and design that brings us joy to learn about. We are sorry to hear that our breakfast was not up to your expectations, kindly rest assured...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: €53 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Expedia, Hotwire, Hotels.com, Cheap Tickets, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and HRS so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town, Malaysia
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
37 questions
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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can have a choice of city view or the sea view. Of course you need to ask for higher floor to see better”
Sallyleesan, 16 May 2017 | Read review
“Get rooms away from lift lobby, as always.”
fridaywoo, 30 Apr 2017 | Read review
“Higher level rooms are better”
jschwa1, 16 Apr 2017 | Read review
“Try to have a room away from lifts as it can be a bit noisy during the night.Higher floor has better views”
theresaeastwood, 15 Apr 2017 | Read review
“either pool view or sea view”
nambeer, 7 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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