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24/12/2017 25/12/2017
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    Hotel Jen Penang by Shangri-La

    Magazine Road, George Town, Penang Island 10300, Malaysia
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    24/12/2017 25/12/2017
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     14 people are viewing this hotel
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    Traveller (999)
    Room & Suite (415)
    • Excellent27%
    • Very good47%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “traders hotel” (208 reviews)
    “the club lounge” (153 reviews)
    “golden sands” (63 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Jen Penang by Shangri-La
    Offers & Announcements: Room Offer from MYR280++!
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,008)
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    1 - 5 of 1,743 reviews

    Reviewed 2 days ago via mobile

    I have been a regular since 10 years ago. The new makeover has good taste, enhanced comfort and style. My favourite is their breakfast. The additional of nyonya style tea, local coffee and half boiled eggs definitely made my day brighter.

    1  Thank nelsonchee
    Hotel's Favourite
    Reviewed 7 May 2017 via mobile

    Extremely love this hotel and we will be back for sure! We are a family with young child, spacious and new. Very convenient as it is in the centre, close to malls and markets! Staff were extremely friendly and helpful: from the concierge who was...More

    2  Thank moeyz
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 8 May 2017

    Dear moeyz, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It...More

    Reviewed 4 days ago via mobile

    Arrived at this hotel on 2nd Dec with family. Check in is quite fast with 3 swipe cards. We were given to understand the room would be rm320 plus confirmation via phone but the plus happens to exclude 10% service charge and misc others to...More

    1  Thank mythalbie
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 days ago

    Dear mythalbie, Thank you for sharing your stay experience with us. We are simply glad that overall you've enjoyed the stay, particularly positive comments on our newly renovated rooms, location, room configurations, and amenities. Thank you for your kind words on us and we're looking...More

    Reviewed 1 week ago via mobile

    This hotel positions itself as a fun, irreverent brand. This only works if the employees reflect this approach. In this case, the have succeeded. A young team, who appear to be genuinely friendly, and relaxed. I booked a club room, the club lounge is functional,...More

    1  Thank Brischief1
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 1 week ago

    Dear Brischief1, Thank you so much for taking the time to sharing your experience with us. We are so delighted to hear that you had a pleasant stay with us. It means a lot to us for you to particularly compliment on our hotel's brand,...More

    Reviewed 1 week ago

    First time staying in this property and I thought I will be happy since it has been refurbished recently. But I guess the hotel did not do a thorough refurbishment. The sound proof in the guest room is really bad! I could easily hear people...More

    1  Thank Kevin T
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 1 week ago

    Dear Kevin T, Thank you for sharing your experience with us. As we always strive to provide our guests the very best in comfort and convenience, we are truly sorry to learn that your experience with us was not as pleasant. We are truly sorry...More

    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Shuttle Bus Service
    • Dry Cleaning
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Price range
    • US$69 - US$126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in George Town
    • #5 Family Hotel in George Town
    • #9 Luxury Hotel in George Town
    • #11 Romantic Hotel in George Town
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 443
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Shangri-La Hotels and Resorts, Agoda, Ctrip TA, Travelocity, Orbitz, TripOnline SA, getaroom.com, Cheap Tickets, Hotwire, HotelQuickly, Cancelon and Evoline ltd so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Penang >
    • Penang Island >
    • George Town
    • Also Known As
    • Traders Hotel Georgetown ,
    • Hotel Jen Penang By Shangri-La George Town, Malaysia
    Add Photo Photos
    Traveller (999)
    Room & Suite (415)
    Dining (92)
    Pool & Beach (42)
    Hotel & Grounds (610)
    Bathroom (70)
    Business Centre & Event Rooms (4)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    19 November 2017|
    AnswerShow all 6 answers
    Response from HotelJenPenang | Property representative |
    Hi, Thank you for the enquiry. We wish to inform that our final phase of renovation was completed on 3 November 2017. Our new lobby, dining concept including all rooms and club lounge are ready.
    Cavin O
    19 October 2017|
    AnswerShow all 3 answers
    Response from HotelJenPenang | Property representative |
    Dear Cavin, We appreciate your feedback and pleased to inform that our bathroom comes with a basic bidet. Thank you and have a nice day. Thank you and have a nice day.
    11 October 2017|
    AnswerShow all 2 answers
    Response from vykye2000 | Reviewed this property |
    You will need to contact the hotel directly and and ask as it will depend on their hotel policy.
    Room Tips
    "choose the club deluxe/family room to enjoy exclusive club lounge benefits"
    Read review
    "Use the Club rooms. Either side of the hotel gives good views through large windows."
    Read review
    "Club room recommended"
    Read review
    "Pay extra for access to Club Lounge. Good value."
    Read review
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