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The Banjaran Hotsprings Retreat

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$357*
US$357*
US$357*
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The Banjaran Hotsprings Retreat
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672 Reviews from our TripAdvisor Community

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Showing 617: English reviews
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Singapore, Singapore
Reviewed yesterday NEW

Gorgeous Hot Springs Retreat at Banjaran. Truly relax in the caves and hot springs, with luxury, and exclusive facility surrounding the villa and in the villa. Excellent dining experience at Pomelo Restaurant and Jeff's Cellar (in the cave).

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Helpful?
Thank Kia_Tong
Kuala Lumpur, Malaysia
Reviewed 4 days ago NEW

My wife and I stayed at the Garden Villa for only 1 night because we're hopping around resorts in Ipoh and we wanted to extend our stay unfortunately we already booked the other resorts. Definitely will go again in near future!! We're welcomed by friendly staff who walked to us when we're parking our car and assisted us to check...

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Helpful?
Thank Zen Z
Flic En Flac
Reviewed 6 days ago NEW

My hubby and I stayed at Banjaran Hotsprings Resort for 3 nights and it was totally worth it. From the time we stepped into the resort, you are all relaxed and you can feel the stress melting away. We went in a period where it was raining very frequently but nothing really deter this atmosphere of serenity that the resort...

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Helpful?
2Thank Prishani_BJ
Management response:

Dear Prishani_BJ, Thank you so much for staying with us last March and for taking the time to review us on Tripadvisor. I am delighted to read your comments and I shall personally ensure that the Chef is recognized for the job well done. Once again many thanks for staying with us and as I say don't wait too long...

Reviewed 1 week ago NEW

Check in recently on 20/4/2017 with my spouse. Greeted warmly and friendly staff the moment we checked in. We hit the gong as the symbol of arrival. We should stay at Water Villa actually, however since it was my birthday they give us complimentary stay at Garden Villa. We had our own private pool and hot spring jacuzzi!.We love the...

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1Thank Liyana R
Kuala Lumpur, Malaysia
Reviewed 1 week ago

We feel friendly when greeted by the people around the area. Served perfectly by the people, It's a less density area and allows us to enjoy all the facility comfortably. Love the natural hotspring there. The brightness of the interior house and mosquito repellent efforts needs to be improved.

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Helpful?
Thank FeiKL
Management response:

Dear FeiKL, Let me take this opportunity to first of all THANK YOU for staying with us recently. It's great to know that you were "served perfectly" by our team and enjoyed the serenity and tranquillity of our Retreat. I have also taken note of your comment regarding the mosquitos, and let me thank you once more for sharing this...

Reviewed 1 week ago

Simply put, the whole experience was amazing! Situated amongst the green nature, away from the concrete jungle. The Hot spring was a special feature, but we truly love the fish spa. All the staff were friendly, nice and responsive, special mention to GM Alex and Dir Ops Raymond who's always around greeting customers and also to Balan who made the...

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Helpful?
Thank Herman S
Management response:

Dear Herman S, Thank you so much for staying with us at The Banjaran Hotsprings Retreat and for taking the time to review us on Tripadvisor. We are absolutely thrilled by your remarks and believe me the whole team was delighted when I shared this with them in our daily briefing. It's great to know that you enjoyed the many...

Kuala Lumpur
Reviewed 2 weeks ago

Took a short weekend with my wife and friends. Love the way we were greeted from the moment we walked in. Hotel staffs were friendly and helpful. You know when services are kept sacred when even the Director of the hotel, Raymond walks around to meet and greet guests. The rooms were amazing. Very spacious, and the part I liked...

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Helpful?
Thank edwin_thc
Management response:

Dear Edwin_thc, Thank you Thank you Thank you, you made our day!!! We are delighted to read your comments about your recent experience at The Banjaran. We strive to deliver exceptional experiences and it is always very rewarding and encouraging for the team when this is recognized. We were truly thrilled by your remarks about the service from the arrival...

Perth, Australia
Reviewed 2 weeks ago via mobile

Incredible views, amazing service, and all you could want in a retreat. Jeff's cellar has very good wine, set menus, and a wonderful dining experience in the middle of a romantic and intimate cave. The grounds are spacious and breathtaking. Definitely the best place to go in Ipoh.

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Helpful?
Thank Katie C
Management response:

Dear Katie C, Thank you so much for staying with us and sharing your experience on the forum. The team and I are absolutely delighted to hear that you found The Banjaran "Pretty Much Perfect". Thank you also for highlighting the experience in Jeff's Cellar, the team at the restaurant were all singing and dancing when I shared the review...

Reviewed 3 weeks ago

I like this place very much. The location is great, serene and tranquility. The food at Pomelo is superb and fresh. the front desk staff is so friendly and the response is prompt. They helped me to carry my belongings to the villa. Will definitely go there again.

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Helpful?
2Thank Teh F
Management response:

Dear Teh F, Thank you for choosing The Banjaran for your recent break and for sharing your review with other fellow travellers. We are very happy to hear that you had a "Wonderful Stay". Great to hear also that food at Pomelo lived up to expectations. I have also shared your review with the team and I shall personally ensure...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

The resort is nestled in a tranquil environment and we enjoyed the hot springs,fish spa, stone foot reflexology and the tai-chi and Yoga activity. The Jeff's cellar was awesome. However, our trip (we occupied 4 water Villas) was marred by 2 incidents. 1. We were denied entrance to the coffee house (Pomelo) for lunch on April 8 as we were...

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6Thank TSM2016
Management response:

Dear TSM2016, First of all thank you for choosing to stay at The Banjaran recently and for sharing your feedback with us. Comfort and satisfaction of our guests is of utmost importance to us and we were saddened to read your comments about your experience with us. Please accept our sincerest apologies for not delivering the standards of service which...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Pomelo - The Banjaran Hotsprings Retreat
The Pomelo - The Banjaran Hotsprings Retreat
Cuisines: Malaysian, International, Asian, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 16.19 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 

Additional Information about The Banjaran Hotsprings Retreat

Address: 1 Persiaran Lagun Sunway 3 | Sunway City Ipoh, Ipoh 31150, Malaysia
Region: Malaysia > Perak > Kinta District > Ipoh
Price Range: €284 - €407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 25
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh
Hotel Style:
#1 Luxury Hotel in Ipoh
#1 Spa Hotel in Ipoh
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Questions & Answers

Here's what travellers have asked, with answers from The Banjaran Hotsprings Retreat staff and other travellers.
25 questions
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Questions? Get answers from The Banjaran Hotsprings Retreat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Super king size bed, soft mattress type. Need to get used to the mosquitoes around you.”
Kia_Tong, 30 Apr 2017 | Read review
“Garden Villa offers better privacy and amenities”
, 18 Apr 2017 | Read review
“There are only 2 rooms available; both are amazing.”
edwin_thc, 14 Apr 2017 | Read review
“Request for an official dress code policy as you may be denied entry to their dining outlets”
TSM2016, 9 Apr 2017 | Read review
“Choose the Garden Villa over the Water Villa for the following reasons: bigger room, bigger pool, an outdoor jacuzzi, and more privacy.”
nadiamasood, 15 Mar 2017 | Read review
5 of 5
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US$357* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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