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Dorsett Grand Labuan

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Dorsett Grand Labuan
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472 Reviews from our TripAdvisor Community

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Showing 452: English reviews
Hong Kong, China
Reviewed 3 June 2016 via mobile

I normally stay at the Grand Dorsett Labuan for my annual trip to Labuan for the AGM with the Labuan FSA. The service at the hotel is generally good for a 3 star hotel but I was extremely disappointed with my dinner at the Victoria Brasserie. The hotel had a promotional offer of their specialty dish, lobster spaghetti. What was...

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3Thank happy_traveller_730
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear happy_traveller_730, Greetings from Dorsett Grand Labuan! On behalf of my team, I am truly sorry for the recent disappointment you had during your dinner with us on the 26 of May 2016. Please accept our sincere apologies for the inconvenience caused to you and we have taken steps to rectify the situation. I thank you for taking time away...

St Peter Port, United Kingdom
Reviewed 1 June 2016 via mobile

I stayed at the Dorset for a few weeks on Business. I just want to say whatever shortfalls and there weren't many and certainly not of any consequence that they were more than made up for by the staff and Management so superbly led by the Hotel Manager Susan Carlos, visable, proactive, empowering, a very rare sight in my experiance...

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2Thank Kitwe61
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Kitwe61, First & foremost, allow me to thank you on behalf of my team for taking time out to write us a review on TripAdvisor & also for choosing us as your preferred choice of accommodation during your business trip here. We are glad that you had enjoyed your stay & dining experience here with us at the Dorsett...

Penang Island, Malaysia
Reviewed 31 May 2016

Excellent hotel for business travelers. Centrally located, and within the financial district. Room size was good, had a twin seater sofa in each room. Some rooms the air con was not cold, had to get help. I stayed in the seaview room, which had a small balcony, which was nice for the early morning fresh air. Breakfast spread was wide...

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Helpful?
Thank ezlle
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear ezlle, Greetings from Dorsett Grand Labuan! We are pleased that you enjoy your stay here with us at the Dorsett Grand Labuan with the spaciousness of the room, breathtaking view from the balcony, breakfast food & the friendliness of the staff. We will surely look into improving our service & standard to ensure all our valued guests are given...

Kuala Lumpur, Malaysia
Reviewed 28 May 2016 via mobile

Best hotel for business. Rooms (and common area) have strict no smoking policy. Hence, rooms are pretty clean. Buffet breakfast is just average, the same spread average. Staffs are friendly too. Would always come back to Dorsett Grand every time I come to Labuan for business purposes.

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Thank Jeremy H
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Jeremy H, Greetings from Dorsett Grand Labuan. Allow me on behalf​ od my team, to thank you for selecting us as your choice of accommodation in Labuan. We are glad that you had enjoyed our cleanliness of the room and enjoyed our staff friendliness during your stay with us. We hope to continue having you to stay with us...

Miri, Malaysia
Reviewed 24 May 2016

In my opinion, Dorsett Grand Labuan is the best hotel in Labuan. I have been their long stay guest several times since last year, and am very satisfied with the services of the hotel. I am writing again for the hotel on TripAdvisor because they deserve a good feedback for this year. The hotel is located in Labuan town and...

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Thank Louis T
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Louis T, Allow me on behalf of my team, allow me to thank you for the reviews you had been providing us with and sharing your experience here in Dorsett Grand Labuan. We are glad that you had enjoyed our rooms, service, facilities and also the friendliness of our staff during your stay with us. We hope to continue...

Sydney, Australia
Reviewed 18 May 2016

This is a truly fabulous hotel. The staff are wonderful! The food is wonderful! The breakfasts are fabulous! Cocktails are great. The entire hotel is spacious and attractive and is built right up against views of the South China Sea. Great duty free shopping nearby.

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Helpful?
Thank SueMox
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear SueMox, First & foremost, allow me on behalf of my team to thank you for the review you had written for us. We are glad that you enjoyed our food during breakfast, the cocktail served, our wonderful staff, & the entire hotel spaciousness. We surely look forward to having you back staying with us in the near future. Best...

Kuala Lumpur, Malaysia
Reviewed 18 May 2016

I think this is the only 5 stars hotel in Labuan and the price is higher than some of the 5 stars hotels in Kuala Lumpur. Hotel is old but adequate. It has all the necessary amenities in the room, from room slipper, a safe to complete toiletries. Room and bathroom size are big. The deluxe room king bed type...

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Thank psiew13
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear psiew13, Greetings from Dorsett Grand Labuan. Allow me on behalf of my team to thank you for your time to review us on TripAdvisor. We are glad that you find our staff courteous & helpful. Our team is glad that you enjoyed the breakfast served in our all-day dining restaurant with the pool located nearby & the rooms facilities,...

Singapore, Singapore
Reviewed 16 May 2016

Stayed at this hotel with team visiting Labuan on work assignment in the offshore oil & gas industry. Chose this hotel because of its positive press and proximity to the city centre. Hotel was almost fully booked at the time and rooms expensive. Given a room with sea view and view of the pool below and anchorage beyond. Blaring music...

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Thank One_Singapore
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear One_Singapore, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. It is with great concern that I read of your experience during your stay with us. Please be rest assured that Safety of our guest are our utmost priority. I can assure you that this situation is being...

Singapore, Singapore
Reviewed 15 May 2016

Our second trip to Labuan for meetings required us to stay a night. Hotel was as comfortable as always so no complaints. However the standard of the western fare perhaps needs some improvement. The fish and chips did not appear to be very fresh (the fish) and it was rubbery. The customer sitting across from us had ordered a tenderloin...

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Helpful?
Thank Diving-Addiction00
DorsettGrandLabuan, Manager at Dorsett Grand Labuan, responded to this review

Dear Diving-Addiction00, First and foremost, allow me on behalf of my team to thank you for the continuous support we have been receiving from you. We are indeed very happy that you find our hotel, are as comfortable as your previous stay. We welcome all feedbacks to improve and will ensure that our standards and food quality are met. Once...

Reviewed 12 May 2016

Stayed here on a business trip in May 1016. Staff was courteous and friendly and checking in was efficient. Room was spacious and clean. Had a room overlooking the swimming pool. Lovely view. Bed was comfortable. WiFi was available and free but capped to 1GB. Breakfast offer varieties to choose from. Most definitely a place to stay again in the...

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Helpful?
Thank Ahmad Azizuddin K
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Ahmad Azizuddin K, Greetings from Dorsett Grand Labuan! On behalf of my team, allow me to thank you for staying with us on your recent visit to Labuan. We are glad that you enjoyed. We are truly happy that you have enjoyed the spaciousness and cleanliness of our room and thank you for a wonderful review. We take great...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: Dorsett Grand Labuan 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: €79 - €173 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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izif_13, 14 Feb 2017 | Read review
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“Select room with sea view. Very tremendous view.”
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“Best view is harbor view”
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5 of 5