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Dorsett Grand Labuan

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457 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Klang, Malaysia
Reviewed 21 November 2016

My family and I were in Labuan to attend The Remembrance Day Ceremony. As our late Father, served with the British Forces and we were there to represent him and to pay respect to the fallen heroes. Even though the visit to the Island of Labuan was a short one, the visit was completed with a wonderful stay at The...

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Helpful?
Thank Travels1698
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Travels1698, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff...

Houston, Texas
Reviewed 17 November 2016

I certainly enjoyed this hotel, it was always found friendly and comfortable. Check in experience was a breeze with good levels of customer service found. The rooms were spacious and clean and fairly well laid out, not the most modern in the world but nonetheless certainly good enough. I personally liked the breakfast offerings, it was fairly nice and offered...

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Helpful?
Thank Adam S
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Adam S, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant experienced, enjoyed our breakfast spread and friendly staff. Feedback like this will motivate our staff to...

Reviewed 13 November 2016 via mobile

Located at nearby Financial Park, and walking distance to Labuan shopping areas. We had a family buffet dinner at its groundfloor restaurant, which is just near its swimming pool. The staff were friendly and helpful. Quite a selection of dishes from appetizer, main course, to dessert, and several brands of duty-free liquor, beer etc. I didn't find tuna that evening...

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Helpful?
Thank Kokobuan
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Kokobuan, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay, enjoyed our buffet spread and friendly staff. Feedback like this will motivate our staff to constantly...

Reviewed 12 November 2016 via mobile

This has been my first visit to Labuan and the Dorsett Grand and I thankfully this beautiful hotel was recommended to me. The friendly front office staff ensured a smooth check in (we arrived early and even though the hotel is quite full, the staff got us into our room with no hassle). The room is spacious and wechave a...

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Helpful?
Thank Paul K
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Paul K, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay, enjoyed our buffet spread and friendly staff. Feedback like this will motivate our staff to...

Canada
Reviewed 12 November 2016 via mobile

Nice hotel but showing it's age. Staff is very helpful and friendly. Worst experience was dinner in the only restaurant in the hotel. Sad for a 5 star rated hotel. Dinner on a Saturday evening, 12 Nov 2016 and the hotel permitted a children's birthday party for 5 - 8 year olds. Approx 10 of them were allowed to scream,...

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Helpful?
Thank Mitch811
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Mitch811, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. It is with great concern that I read of your comments about the ambiance and services you experienced while dining in our all day dining restaurant. I can assure you that this situation is being addressed and reviewed...

Reviewed 23 October 2016 via mobile

First time staying at this hotel absolutely one of the best hotel i've stayed. The receptionist very friendly and helpful. Very clean and spacey. This hotel had swimming pool which is very beautiful. Opposite of hotel you can find mall. Walking distance.

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Helpful?
Thank phelimon
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Phelimon, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this will motivate our staff to constantly give their...

Boracay, Philippines
Reviewed 22 October 2016

good and nice people,good ambiance,friendly and a nice place to have vacation with family and friends,all staff are approachable very nice and friendly especially in the reception staff namely,azureen,mary and irrvilla easy to approach if u you need something or to ask.

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Helpful?
Thank bebskie38
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Bebskie38, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this will motivate our staff to constantly to...

St Martin's, United Kingdom
Reviewed 18 October 2016 via mobile

I spent four nights in the hotel towards the end of August. I was delivering a lecture series in the hotel's function room and nothing could have been done that would have made my stay easier. The room - I believe a standard room- was more than comfortable and the air conditioning efficient and, above all, quiet. The bathroom was...

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Helpful?
Thank Beds4U
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Beds4U, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff to...

Stonehaven, United Kingdom
Reviewed 16 October 2016

Stayed here a few times on business, staff are friendly and always welcome you with smiles and are really helpfull. An excellent lobby bar again with friendly bar staff. Rooms are spacious but the TV is quite small for the size of room. I would always stay here while in Labuan on business or vacation.

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Helpful?
Thank Gary G
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Gary G, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this will motivate our staff to constantly give...

Kuala Lumpur, Malaysia
Reviewed 9 October 2016 via mobile

Dorsett Grand Labuan is one of the luxury hotel available in Labuan city. Its bit old but the room really us big. There is gym and reflexsology at the LL floor together with swimming pool, game corner and Victoria Besseries a restaurant that serve breakfast lunch hi tea and dinner. The hotel really is in the city centre and just...

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Helpful?
Thank Zalie H
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Zalie H, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay. We are glad that you find our room spacious and happy with all our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: €77 - €101 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view is harbor view”
 of 5 bubbles erwan_hazemi, 19 Jan 2017 | Read review
“If possible, a view of the water is very nice!”
 of 5 bubbles KurtBush, 19 Dec 2016 | Read review
“Get a room with South China Sea view and a corner room which are spacious.”
 of 5 bubbles MimZiq, 5 Dec 2016 | Read review
“The rooms facing the Jetty on the higher floors are awesome at night. Lights from the Vessel adds lots of bling to the night.”
 of 5 bubbles Travels1698, 21 Nov 2016 | Read review
“Rooms facing the water offer better viewing”
 of 5 bubbles 84adams, 17 Nov 2016 | Read review
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