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Tiara Labuan Hotel

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Tiara Labuan Hotel
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210 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Kota Kinabalu, Malaysia
Reviewed 10 September 2012

The hotel itself is excellent value - we got a suite for 250 ringos inc breakfast. The staff are nice and friendly the place is kept clean and the pool area is lovely - the gym is small but it has most of the equipment you need - but no free weights. The grounds are well tended and is just...

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Helpful?
Thank chris h
tiaralabuan, General Manager at Tiara Labuan Hotel, responded to this review

Dear Marrrakechresident , Thank you for your comment. We are delighted that you were happy with the room , Please accept our sincere apologies if the noise from Pub had upset you. Your feedback has been forwarded to the relevant departments for evaluation and improvement. Once again, many thanks for making time to share your feedback with us and we...

Sevastopol
Reviewed 9 September 2012

For the second time I stay at this hotel and both times I remain satisfied everyone. Never met an unfriendly attitude of the staff. The rooms are clean and large, fully equipped. As required I do not see anything in them to change. I can recommend this hotel to anyone who is traveling to Labuan.

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Helpful?
1Thank Sergiy D
tiaralabuan, General Manager at Tiara Labuan Hotel, responded to this review

Dear Sergiy D. , Thank you for posting your kind review of Tiara Labuan Hotel . Thank you for your recommendation of the hotel and we look forward to welcoming you back when you next return to Labuan. Yours sincerely, John Chin

Singapore, Singapore
Reviewed 7 September 2012

Room were booked through a weedend promotion so was not exactly sure what to expect but overall it was very memorable. The staff overall were quite helpful and friendly, however the rooms and decor definitely need to be refreshed as they are getting very tired.

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Helpful?
Thank Ian P
tiaralabuan, General Manager at Tiara Labuan Hotel, responded to this review

Dear Ianp, Thank you for taking the time to write your review on Tiara Labuan Hotel . It is a pleasure to know you have enjoyed your stay with us; We have also well noted your feedback on the condition of our hotel. We are currently in the midst of changing the carpets in our rooms. Thank you for sharing...

Kuala Lumpur, Malaysia
Reviewed 6 September 2012

Had stayed in the property before in 2009 , but was pleasently suprised to see how much they have moved forward in their service quality.. their service has improved no end ,the staff is always willing to go extra mile to make u comfortable...So far everything is good. At the time I found some of his plate breakfast dirty. May...

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Helpful?
Thank Muggy G
tiaralabuan, General Manager at Tiara Labuan Hotel, responded to this review

Dear Muggy G, As our valued guest, we very much appreciate your feedback regarding your stay at Tiara Labuan Hotel . We have taken the time to personally address these issues with F & B department . Thank you again for sharing your experience, and we hope to see you gracing our hotel again. With Kind Regards, John Chin

Reviewed 2 September 2012

Overall hotel is good, environment are excellent with tropical style decoration, so lovely. But, unfortunately, staff are not friendly especially front counter staff. Too hard too give smile for local guest. Rooms condition also average, can't use tab.

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Helpful?
Thank mzulkiflis
tiaralabuan, General Manager at Tiara Labuan Hotel, responded to this review

Dear Mzulkiflis , Thank you for writing such a detailed review of Tiara Labuan , so I am very disappointed to read that we did not deliver to our usual very high standards and I am sorry for any inconvenience we caused you. We have already discussed your feedback with the team to esnure that we manage these siuations more...

Miri, Malaysia
Reviewed 23 August 2012 via mobile

Rooms are clean but it has seen better days. I would not say its rundown though. A taxi would be needed to head to town (RM15 one way) and there are no shops or restaurants nearby. Like the lush green landscaping which creates a resort like feel. No complains and would stay here again.

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Helpful?
1Thank JVS06
Kuala Lumpur, Malaysia
Reviewed 14 July 2012

I stayed at one bedroom suite. The room was nice and sparkling clean. I especially like the spacious bathroom. The food was great too. Staff was friendly and always willing to help, satisfying manners not like some hotel. My only comment will be for them to use better quality of shower gel and shampoo. All in all Tiara Labuan is...

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Helpful?
1Thank travel_aki
tiaralabuan, Manager at Tiara Labuan Hotel, responded to this review

Dear Valued Guest , Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted to hear how the team welcomed and looked after you, and we are very proud of the team in Tiara's . We see regular examples of how the team make those little gestures that mean so much to our...

Singapore, Singapore
Reviewed 10 July 2012

We arrived really late and tired, so a pleasant welcome is definitely appreciated. and there was free juice in the lobby ( we only noticed that when we were checking out though) we were also given a free room upgrade. the suite was huge and clean, the bathroom was great as well, love the rain shower head . We ordered...

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Helpful?
1Thank Erick Z
tiaralabuan, Manager at Tiara Labuan Hotel, responded to this review

Dear Valued Guest , Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted to hear you enjoyed the stay with us especially the Suite, rain shower, the room services ,i am also happy to hear how the team looked after you and we are very proud of the team in Tiara's ....

Labuan Island, Malaysia
Reviewed 10 July 2012

Overall the room cleanliness and tidy is very good. Besides that, the enviroment of the hotel also very nice and good for long term staying. However, the tv channel and internet facility is not up to standard. The channel always got problem and internet connection very slow at apartment floor. Hopefully the hotel management can improve this area and surely...

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Helpful?
Thank Iskandar581
Management response:

Dear Valued Guest , Thank you for taking the time to review Tiara Labuan Hotel. We very much appreciate your feedback and insights from your recent stay. I have shared your comments with my team, and we will certainly be looking into and making progressive improvements to the issues you have brought up. I understand that your disappointing stay experience...

Kerala, India
Reviewed 3 July 2012

This hotel is a little away from town and so was not noisy.It has 3 restaurants, one pub, one restaurant is along the pool Staff is very helpful Rooms are old style and new style type, old style has all wood floors and walls

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Helpful?
1Thank PratapNair
Management response:

Dear Valued Guest , Thank you for posting your compliments and feedback of Tiara Labuan , we are delighted that you enjoyed your stay and our hospitality. It was a pleasure having you with us and we hope to see you again soon! Warm Regards, JOHN CHIN RESIDENT MANAGER

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Beachfront
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Tiara Labuan is a city cresort located off the coast of Borneo. It provides free parking, Wi-Fi, restaurant, bar and fitness centre. Rooms have a private balcony and a kitchenette. Rooms are spacious and feature a bathtub, shower facilities and a hairdryer. Cable TV, a minibar and 24-hour room service are also provided. Guests of Tiara Labuan can play a game of table-tennis or use the resort’s sauna. Barbecue facilities are available. The islands around Labuan host the world’s richest coral and fishing grounds. Labuan is a duty-free shopping haven with rich historical background. Located in the state of Sabah, Tiara Labuan is a 10-minute drive to Labuan Airport. ... more   less 

Additional Information about Tiara Labuan Hotel

Address: Tiara Labuan Hotel Jalan Tanjung Batu, Labuan Island 87007, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: €53 - €79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tiara Labuan Hotel 4*
Number of rooms: 87
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Questions & Answers

Questions? Get answers from Tiara Labuan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wish I could remeber the room number but if you say it is the one in the trip advisor picture they will know.”
 of 5 bubbles GogsGraham, 13 Jul 2016 | Read review
“spacious room”
 of 5 bubbles jennyvoon, 8 Jun 2016 | Read review
“Deluxe Room is better for family.”
 of 5 bubbles Sabah_Girl, 7 Jan 2016 | Read review
“Any room is good”
 of 5 bubbles zHadz, 28 Nov 2015 | Read review
“Room at higher floor (main building) sea view. Pool side quieter.”
 of 5 bubbles Khairulhizam, 26 Oct 2015 | Read review
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