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The Westin Langkawi Resort & Spa

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#8 of 106 Hotels in Langkawi
Certificate of Excellence
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The Westin Langkawi Resort & Spa
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2,812 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Langkawi Resort & Spa
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Showing 2,504: English reviews
kualalumpur
Reviewed 2 August 2013

The Westin Is a big hotel. Good grounds , good pools and spartan rooms . Excellent service is provided from the room where we just dail 1 and are immediately dealt with. Downs - there is no personalised feeling, no soul. Just another big hotel. Lobby is very uncomfortable esp when you are waiting to check in. Good open air...

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Helpful?
Thank nishiKualalumpur
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear nishiKualalumpur, Thank you very much for taking a moment to provide your feedback. I am certainly disappointed to note that our customer service was not up to your satisfaction. We appreciate your comments regarding areas of concerns you mentioned and thank you for allowing us to learn from your experience. On the other hand, I appreciate a lot your...

London
Reviewed 31 July 2013

The management team here are excellent, The Heavenly Bed was not made up to advertised standard on the 1st night and the linen had a slight smell of cigarette smoke, I asked twice to get this changed the 3rd time I was presented with 1 of the managers (George I think). Whilst we went for dinner, the bedding was overhauled,...

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Helpful?
1Thank RKPLondon
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear RKPLondon, Thank you for sharing your experience. I sincerely apologize for any inconvenience caused in regards to issue you mentioned about the Heavenly Bed. Please rest assured that I have shared your feedback with our laundry team who have been reminded to ensure the linen is laundered properly. I would like to thank you for your generous remark regarding...

Petaling Jaya, Malaysia
Reviewed 28 July 2013

I was there with my wife and crew for a wedding photography at the resort where everyone was so willing to extend their hand to making the event go smooth and easy. Before I forget, I have to extend my sincere thank you to the reservation manager, the check-in staffs, the buggy drivers, and not forgetting the Spa Manager for...

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Helpful?
Thank KKlow
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear KKlow, I am delighted with your comments and thrilled to know you had a positive experience with us. Thank you for your generous remark regarding our friendly and attentive associate. I appreciate very much your feedback recognizing our signature Heavenly Bed and SuperFoodsRx buffet breakfast. As for the internet access, we will discuss further improvement closely with our service...

Singapore
Reviewed 25 July 2013

A huge resort. Booked a Garden Deluxe room and the room was roomy and comfy. However, as this is an island, you have to bear with insects in your room. The Breakfast was expensive (well, it is a premium resort so it's not a surprise). Service was good and I would stay here again. The pool didn't feel as clean...

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Helpful?
3Thank ronrush
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear ronrush, Thank you very much for writing this review. I truly appreciate your kind words regarding our accommodation and services. I very much regret the shortcomings you experienced at the pool and I do apologies for this. Comments have been forwarded and discussed with the engineering team to ensure proper cleaning. Thanks for letting us know and we look...

North Miami Beach, Florida
Reviewed 24 July 2013

We just spent 6 days/5 nights at the Westin and had a wonderful time. First of all the resort is beautiful and well maintained, the view of the infinity pool from the restaurant or from the pool itself is a sight we could not get tired of. As a life Platinum with over 500 nights and over 10 years of...

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Helpful?
4Thank UPG
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear UPG, Thank you very much for giving us such generous feedback. I have to agree on the beauty of the resort and glad to know you have enjoyed the atmosphere here. My team and I are more than delighted to hear about your exceptional experience at Westin Langkawi. At Westin, our goal is to make sure you leave feeling...

Singapore, null, Singapore
Reviewed 23 July 2013

Stayed at this hotel for a family function for 5 days and 4 nights. Considering the 'prestige' of the Westin brand, one would expect a minimal level of service at the resort. At first glance, the resort looks great, its architecture and design being tastefully done to create a rustic charm that appealed to my worn out mind. From a...

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Helpful?
7Thank Justin T
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear Justin T, Thank you very much for your valuable feedback. Your comments on the arrival experience have been noted and I have addressed this with my front office team to avoid future re-occurrences. I am concerned to note that the quality of food did not meet your expectations. I have personally addressed this with our Executive Chef and will...

Melbourne, Australia
Reviewed 22 July 2013

Stay at the westin for one night before going to koh lipe in Thailand! Hotel was great, buffet breakfast was amazing- fresh smoothies and champagne! Service did lack attention- hard to get service around the pool. Overall good stay- again breakfast best by far!

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Helpful?
Thank Tess B
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear Tess B, Thank you for sharing your experience with us. We are happy to hear that our SuperFoodsRx buffet breakfast exceeded your expectation. Please accept my sincere apology for any inconveniences you encountered at the poolside. We look forward to being your hotel of choice when your returning in the future. Be well, Michael Schlueter

New Delhi, India
Reviewed 22 July 2013

Best location,wonderful sea view,best pools.well spread buffet breakfast.friendly and efficient staff always there to help you.Spa is good.View from everywhere is very good seems to be huge property near the harbour

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Helpful?
Thank Alokmili77
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear Alokmili77, Thank you very much for this excellent review. We are happy to learn that you enjoyed your stay with us. We truly appreciate your kind words regarding our location, scenery, pools, breakfast, associate and spa. It would be a pleasure to be of service to you again soon. Be well, Michael Schlueter

Kuala Lumpur, Malaysia
Reviewed 22 July 2013

The Staffs was so unprofessional and not well trained. We are OK with property but the service provided was really one of my worst experience... ever. No greeting at all from all the staffs, from front desk to restaurant to pool side restaurant to normal staff who had eye contact with us, just no greeting, not even a simple smile...

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Helpful?
3Thank bigmofan
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear bigmofan, Thank you for your review. I am certainly disappointed that your stay was not all it could have been. I would like to apologize on behalf of our team. It goes without saying that we had a strong word with the associate who delivered inappropriate service standard to you. Please be rest assured that all guest comments are...

Edmonton, Alberta, Canada
Reviewed 19 July 2013

This hotel was the best. The staff treated you like royalty and the place was so clean and the rooms were so cleaned day after day. The rooms were decent size and the bathrooms were large! The pool was excellent and the view that came along with it. I actually stayed here last april 2012 but forgot to put in...

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Helpful?
1Thank Leanne C
SchlueterM, General Manager at The Westin Langkawi Resort & Spa, responded to this review

Dear Leanne C, Thank you very much for taking a moment to provide your feedback. We truly appreciate your kind compliments about our accommodation, facilities as well as services. Your positive comment has definitely motivated us to perform better. It was a great pleasure to have you here with us, and we look forward to your return. Be well, Michael...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated on private beachfront property with shopping malls in the vicinity and the jetty just a stone’s throw away, The Westin Langkawi Resort & Spa perfectly balances the joys of nature and the spoils of opulence. With views of the sparkling Andaman Sea, the pristine jewels of nature can be enjoyed from the comforts of our elegantly designed 202 luxurious guestrooms and suites. Private Pool Villas boast state-of-the-art amenities, as well as the ultimate luxury of an infinity pool. Restore body and soul in the perfect retreat for sheer indulgence at the award winning Heavenly Spa by Westin™, the only Heavenly Spa in Malaysia. ... more   less 

Additional Information about The Westin Langkawi Resort & Spa

Address: Jalan Pantai Dato Syed Omar, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Price Range: €165 - €364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Langkawi Resort & Spa 5*
Number of rooms: 222
Reservation Options:
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Also Known As:
The Westin Langkawi Resort And Spa
The Westin Langkawi Hotel Langkawi
Westin Langkawi Resort
Westin Langkawi Hotel
Langkawi Westin
Hotel Style:
#1 Top resorts Hotel in Langkawi
#8 Spa Hotel in Langkawi
#8 Luxury Hotel in Langkawi
#8 On the Beach Hotel in Langkawi
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Langkawi Resort & Spa staff and other travellers.
62 questions
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Questions? Get answers from The Westin Langkawi Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with pool or sea view”
 of 5 bubbles DDR1234, 25 Mar 2017 | Read review
“The higher the better, avoid ground floor rooms, ocean view is great.”
 of 5 bubbles Ivarqskman, 12 Mar 2017 | Read review
“Avoid rooms at rear of hotel - no views”
 of 5 bubbles rogersharples, 7 Mar 2017 | Read review
“Ask to face the andaman sea if possible”
 of 5 bubbles Kenji0710, 5 Mar 2017 | Read review
“Sea view beautiful, but garden view also has the advantage of local wildlife to watch, birds monkeys etc”
 of 5 bubbles midmag, 5 Mar 2017 | Read review
5 of 5