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Pulai Springs Resort

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Pulai Springs Resort
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768 Reviews from our TripAdvisor Community

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Showing 747: English reviews
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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 5 days ago NEW

the hotel was really improve ever since my last stay here in 2013. the sleep quality was good, and the service also very good. however, for those who doesn't have public transport, it is not convenient as there are no restaurant / eateries within walking distance, except the one that belong to the hotel.

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Helpful?
Thank AsrulSeruji
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you very much for sharing your experience you had with Pulai Springs Resort with others here on Tripadvisor and welcome back! We're thrilled to know that you appreciate our efforts in continuously upgrading our property. From all of us, we look forward to welcoming you back soon. Till then, take care. Sincerely, Sunny Soo, General Manager

Reviewed 1 week ago via mobile

I booked Cinta Ayu Suites for 3D2N. 1. Location is good and faraway from busy city. 2. Room a) I requested 3 times for 3 pillows to be swap due to unpleasant smell and yellow stained can be seen on the pillow case. - 13 Apr @ 1950hrs (Front desk, Angela) - 14 Apr @ 0740hrs (Front desk, Hana) -...

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Helpful?
Thank Muhamad F
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for reviewing us. Please visit us once again to renew your stay experience with us. We assure you that with the new upcoming refurbishments, you will be thrilled. Do drop us a short note for your impending visit as we will be able to personalize your stay with us. Sincerely, Sunny Soo, General Manager

Reviewed 1 week ago

To start off, this is my first time to stay in a hotel resort in Johor Bahru. When we arrive in the place and I can say that first impression didn't last that long. The ambiance were really nice and peaceful right place for stay-cation. At the Lobby area staff were not that accommodating. They charge us another 6% tax...

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Helpful?
Thank Anna G
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for your stay in Pulai Springs Resort. We wish to highlight that your booking was transferred by our third party agent, Agoda to Booking.com. In Agoda, the 6% tax was charged, however, it is not the case for Booking.com. Hence, our Duty Manager has followed the procedures to address this issue in person with you at...

Johor Bahru, Malaysia
Reviewed 1 week ago

First, this is second time we organized conference in Pulai Spring Resorts. The first conference was in November 2015. It called Simposium Kebangsaan Sains Matematik (SKSM 23). On that time, we were dealing and working with Puan Sarah Huda Hashim. It was shocked because everything went well in three days conference. Yes! Puan Sarah as a part Pulai Spring took...

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Helpful?
1Thank ahmadqushairi91
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for the very positive feedback, especially on our associates; Puan Sarah and Mr Hamizan. I have passed along your praises to both of them and they are simply delighted. Both of them worked very hard and I know that they would do anything to ensure that your needs were met. Please introduce yourself the next time...

Reviewed 1 week ago via mobile

We're staying here during our trip in JB, me and my wife really love the situation here, so peacefull that it almost like heaven. Smooth check in and check out, spacious room, great cleanliness, a lot choice of swimming pool which is nice, and spacious car park. Altough, i must say you should bring your own car here. Because the...

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Helpful?
Thank Deardo H
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, It truly means a lot to all of us here when we receive such positive feedback. Positive feedback like yours is what we hope to get from every guest! We will surely pass on your message to our Front Desk team and Housekeeping. Thanks again and we look forward to having you here again. Sincerely, Sunny Soo l...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

The breakfast is no taste at all. No really asian delight. Restaurant table arrangement also not very good. Parking space limited. It make own driving guest very inconvienence. The lift also old and most of time down for service.

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Helpful?
1Thank 928taya
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for reviewing us. I would like to personally apologize for the breakfast, table arrangements as well as the parking space. While we continually try to do our very best for all of our guests, but unfortunately, sometimes we do get some comments and suggestion for improvements. I have talked to our chef about this in order...

Singapore
Reviewed 1 week ago via mobile

We had a retreat for 100 people there. Rooms are comfortable and clean. Our Hotel Reservations Manager was very helpful. Ours was a one-bedroom suite, well maintained and comfortable. No amenities or cutlery/crockery in the little kitchenette though, but there are coffee cups, kettle and sink. Anyway you wouldn't want to miss the Chinese restaurant Qing Palace - great food...

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Helpful?
Thank Ex-hoteliere
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for the great feedback. We thoroughly enjoyed hosting your group recently, and we very much appreciate your positive review. We're all excited to read that you enjoyed the Chinese dishes served at Qing Palace too. I have printed your feedback and have placed it at the staffs' notice board for each and everyone to read. Thanks...

Singapore, Singapore
Reviewed 3 weeks ago

Friendly and helpful staff who will go all out to make your stay a memorable one. The hotel rooms are spacious and well equipped. Transfer in the resort vicinity among the various facilities is accessible.

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Helpful?
1Thank may867
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, It truly means a lot to all of us here when we receive such positive feedback. Positive feedback like yours is what we hope to get from every guest! Thanks again and we look forward to having you here again. Sincerely, Sunny Soo l General Manager

Malaysia
Reviewed 3 weeks ago

A friend recommended the resort for my mom's birthday celebration. I was expecting a 5-star treatment but left a bit disappointed. We just didnt feel welcomed maybe everyone were overworked with full occupation during CNY weekend. I called if we can check in early and the staff told me that I shd come early which we did but the rooms...

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Helpful?
1Thank Salina U
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for your recent stay with us and your feedback regarding your experience. I am deeply sorry that you left the resort with an unpleasant experience. I have shared this feedback with the rest of the team and we will use this during our ongoing training programs to improve. We understand that you only got your rooms...

Reviewed 3 weeks ago via mobile

Great Hospitality Showed By F&B staff specialy Miss Nadia She Treat U like A Vip Guest everytime So Must Visit This place There have Resturent At 2nd Floor By the Name cinta terrace There Food Is Mouth watering & Delicious

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Helpful?
Thank Malik S
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, It truly means a lot to all of us here when we receive such positive feedback. Positive feedback like yours is what we hope to get from every guest! I will surely pass the message to Miss Nadia as I know it will make her day. Thanks once again and we look forward to seeing you soon at...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Qing Palace Chinese Restaurant
Qing Palace Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access

Additional Information about Pulai Springs Resort

Address: 20 km Jalan Pontian, Johor Bahru 81110, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: €35 - €89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru
Hotel Style:
#9 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from Pulai Springs Resort staff and other travellers.
15 questions
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Questions? Get answers from Pulai Springs Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All types of room and facilities in this hotel are conducive and affordable to all occupants.”
ahmadqushairi91, 12 Apr 2017 | Read review
“High floor rooms”
  • A view from top floor corridor
  • A view from top floor corridor
salinau2016, 30 Mar 2017 | Read review
“Must make sure the rooms are done up daily. A microwave oven should be kept in every room.”
574shailajam, 15 Mar 2017 | Read review
“Ask for room with golf course view.”
Arif_Ibrahim68, 12 Mar 2017 | Read review
“Room in the main unit have a classic feel.”
kamaruddin2016, 1 Mar 2017 | Read review
5 of 5