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Pulai Springs Resort

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Pulai Springs Resort
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729 Reviews from our TripAdvisor Community

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Showing 709: English reviews
Reviewed yesterday NEWvia mobile

This place is great! We were hear for a wedding and it was fantastic and the staff really added to the experience who were lovely and so attentive it was impressive. The pool facilities were fantastic and incredibly clean. There was a great variety of food...I'm a vegetarian and I was able to find a good meal even at the...

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Helpful?
Thank Sian G
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, We are very pleased to read that you had such a good time in our hotel and will certainly take your comments for further encouragement amongst the team. We will certainly recognize the chef at Cinta Terrace Restaurant (the venue that serves the BBQ buffet) for his great effort to make your stay memorable. Please do not hesitate...

Singapore, Singapore
Reviewed 2 days ago NEW

This stay at Pulai Springs is better than the one 2 weeks ago. Check -in was a breeze. The staff was friendly and we were able to rest our tired legs in the room early. Everywhere we roam in the resort we were greeted by courteous service members. The resort has also added new activities like the Tee-Tee club to...

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Helpful?
Thank ps11918
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for the feedback and for staying with us again after 2 weeks. It is great to hear that you had a memorable stay with us and thank you for praising our service. We spend a lot of time on special trainings to optimize personalized service and selection of talents. Therefor, its a pleasure to see that...

Perth, Australia
Reviewed 1 week ago via mobile

My husband and I had our wedding at Pulai and it could not have been any better! Sabrina and her staff were meticulous about every little detail. The venue is second to none with the stunning golf course as the backdrop for the ceremony. Chef Ian and his staff had a fantastic spread of food which guests and I continue...

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Helpful?
Thank Katy S
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Brad & Katy, Fist and foremost, thank you for taking the time to review us, despite being busy travelling after your wedding at the Pulai Springs Resort. On behalf of everyone here, we would like to wish you congratulations on the start of something beautiful! Much love, health and happiness to you both on this happy occasion & best...

Bangkok
Reviewed 2 weeks ago via mobile

The place itself is wonderful. Lush greenery surround the hotel and you may expect to wake up to a awesome sunrise view if you're lucky to be allocated a room in the right direction. Now, you may wonder then why then the 2 star rating? The brutal truth is that the hotel industry is always evolving and although the Resort...

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Helpful?
Thank Ben N
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you very much for taking the time to review Pulai Springs Resort. We constantly work on improving our guests’ satisfaction; therefore, your feedback, positive or negative, helps us to see our product through the eyes of our guests and is highly valuable to us. I am deeply sorry to hear that not everything during your stay was...

Reviewed 2 weeks ago via mobile

Short getaway on weekend. We had a blast at the swimming pools, especially our little boy, although the baby pool at the sport centre was a bit cold for him. A very nice place and pretty crowded during breakfast. We had our morning swim at the pool near our room. A bit dark if travelling at night.

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Helpful?
Thank Hajar M
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking the time to review us on TripAdvisor after staying with us. I am excited to know that you and your little boy had a great time at our swimming pools, although I do apologize that the baby pool was a bit too cold for him. Will definitely look into the lightings surrounding the resort....

Shah Alam, Malaysia
Reviewed 2 weeks ago

I think the theme continues with most of the reviews submitted so far:- PLUS 1. Pool(s) and Kids Club because the kids liked it 2. Servers at pool side cafe (Cinta Ayu) was pleasant 3. Parking was ample MINUS 1. Water in pools were murky. Remained murky throughout the stay (3 days). Reason given was they ran out of chlorine...

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Helpful?
Thank Harry_Hussain
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you very much for leaving a review for our hotel. While your kids enjoyed the kids club (Tee Tee Club) during their stay, I am very sorry to hear that this experience has left you with a bad impression towards Pulai Springs Resort. I do hope that we will have the opportunity to convince you come back...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

This 'resort' does not live up to its claims on its website. The golf course was great and very well maintained but that's where it ended. We stayed in the 'boutique Anugraha executive suite. We were given the key and told our room was over near the golf course. Eventually we found our way to the building which looked very...

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Helpful?
Thank Chrisl54
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for reviewing us. I am very sorry that you have left with a bad impression towards The Anugraha at Pulai Springs Resort. It is disheartening to know that your experience with us was less than favourable. Please allow me to apologize for the inconvenience you endured and you had to carry your cases upstairs. I would...

Reviewed 3 weeks ago

Cane down to Johor with my family. Had a good time wwith the kids. The food was good and the service at Cinta Restaurant was awesome. Waiter was really helpful and service was really fast. They helped us with a lot of things knowing that we have kids that love to run around 🤣

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Helpful?
2Thank Shaqira R
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Happy Guest, Thank you very much for taking time to share your feedback about your recent stay in Pulai Springs Resort. I am very much honoured to read your warm comments, be sure that they will be shared with our team, especially from the Food and Beverage department. It is always a great pleasure to receive you our hotel,...

Reviewed 3 weeks ago via mobile

The best services ever, they do the best they could to help all the hotel guests. This review is only for Cinta Restaurant Staffs which they never fail to smile to everyone. Recommended. Keep up the good work

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Helpful?
3Thank Firdaus J
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Happy Guest, Thank you very much for taking time to share your feedback about your recent stay. I am very much honoured to read your warm comments about our associates at the Cinta Terrace Restaurant, be sure that they will be shared with our team. It is always a great pleasure to receive you our hotel, and we looking...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Was allowed to check in early around 1pm. They were having a towel problem because the hotel was packed the previous night and a lot of guests have checked out. But they handled it well and informed me during check in. Towels came late afternoon. Swimming pool is very nice, although they close quite early at 6pm. Breakfast spread was...

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Helpful?
2Thank dorothyingrid
PulaiSpringsResortJB, Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, Thank you very much for the 5-star review! It is just so rewarding to read such positive comments, and we very much appreciate your taking the time to write the review. Although I do apologize on the towel issue, I am happy that my team handled it very well. Glad you enjoyed our breakfast spread at Cinta...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Qing Palace Chinese Restaurant
Qing Palace Chinese Restaurant
Cuisines: Chinese, Asian, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Pulai Springs Resort

Address: 20 km Jalan Pontian, Johor Bahru 81110, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: €42 - €94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Booking.com, Hotels.com, Agoda and Travelocity so you can book your Pulai Springs Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru
Hotel Style:
#9 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from Pulai Springs Resort staff and other travellers.
11 questions
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Questions? Get answers from Pulai Springs Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for units 05 to 17 at Cinta Ayu for golf course views OR level 1 if you prefer to me quick to the pool and restaurant.”
 of 5 bubbles ps11918, 22 Jan 2017 | Read review
“Pool view to have better scenery”
 of 5 bubbles hansya, 26 Dec 2016 | Read review
“Very roomy - clean”
 of 5 bubbles helensng, 8 Dec 2016 | Read review
“You can request for rooms located to pool view or sea view, depending on preference.”
 of 5 bubbles Tauries328, 15 Nov 2016 | Read review
“1-bedroom suite is huge.”
 of 5 bubbles DrArisA, 31 Oct 2016 | Read review
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