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Pulai Springs Resort
20 km Jalan Pontian, Johor Bahru 81110 Malaysia
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Avg. €46 /night, 12/9 - 12/10
€105
per night
€70
per night
€34
per night
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3.5
#3 of 4 resorts in Johor BahruLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Pulai Springs Resort is an excellent choice for travellers visiting Johor Bahru, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as a flat screen TV, air conditioning, and a kitchenette, and guests can go online with free wifi offered by the resort.
Pulai Springs Hotel features a concierge and room service, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Pulai Springs Hotel, free parking is available.
While you’re here, be sure to check out Agus (1.1 mi), a popular restaurant that is within walking distance of Pulai Springs Resort.
Enjoy your stay in Johor Bahru!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bicycle rental
Darts
Children's playground
Parking
Wifi
Sauna
Outdoor pool
Restaurant
Breakfast buffet
Kids' meals
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Private balcony
Room service
Safe
Wardrobe / wardrobe
Kitchenette
Refrigerator
Flatscreen TV
Bottled water
Tile / marble floor
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Malay
Location
20 km Jalan Pontian, Johor Bahru 81110 Malaysia
Getting there
231 Restaurants
within 10 kilometers
974Reviews34Q+A100Room tips
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
The resort is a mini jungle adventure resort near Johore Bahru.It has a golf course, swimming pool,spa centre, gym, billiard game area,children's play area, biking activities, adventure and team work activity.
The main building houses accommodation with varied sized rooms.We had booked a family room for 8 with four bedrooms.The rooms were well maintained but the seven storeyed building had only two lifts that could take about eight people maximum.On the day we went only one lift was operating and it could not cope for the season rush.Breakfast was good with continental and local items just as any star hotel.The staff were very friendly and hospitable.
There were a few halls used for multipurpose but we attended a wedding reception in the Kencanapuri Hall that could hold about 800pax.As facilities were away from the main hotel, buggy services were available.
The lush greenery gives a jungle within city limits experience.This is an ideal place for family where kids enjoy facilities no like biking which they can't do in the hustle and bustle of the cities.
In general it's a good place to relax, go physical and enjoy nature.Groups could come here for team building activities and we observed a Japanese primary School group doing just that.
The main building houses accommodation with varied sized rooms.We had booked a family room for 8 with four bedrooms.The rooms were well maintained but the seven storeyed building had only two lifts that could take about eight people maximum.On the day we went only one lift was operating and it could not cope for the season rush.Breakfast was good with continental and local items just as any star hotel.The staff were very friendly and hospitable.
There were a few halls used for multipurpose but we attended a wedding reception in the Kencanapuri Hall that could hold about 800pax.As facilities were away from the main hotel, buggy services were available.
The lush greenery gives a jungle within city limits experience.This is an ideal place for family where kids enjoy facilities no like biking which they can't do in the hustle and bustle of the cities.
In general it's a good place to relax, go physical and enjoy nature.Groups could come here for team building activities and we observed a Japanese primary School group doing just that.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PulaiSpringsResortJB, General Manager at Pulai Springs Resort
Responded 9 Jan 2020
Dear Guest, Thank you very much for taking the time to review us. I am pleased to hear that you had a great stay with your family here and you took advantage of the facilities at the resort. Thank you again for sharing your wonderful experience with other travellers and we hope to see you again soon. Happy New Year! Sincerely, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Booked 4 separate rooms.
Rooms were quite spacious for a Junior Deluxe Bedroom, toilet clean but clogged sink, dusty drapes and some ants at minibar/pantry.
Staff not too accommodating. I wanted to make an outside local call to book a restaurant, room phone did not allow outside call so I had to ask help from reception. They said they had to bill me for a local call. What kind of hotel doesn’t have this service? They eventually allowed me to use their phone but with blank face.
Poor administration as some guest who just got out of the swimming pool and dripping wet also used the same lift for newly arrived guests. The lift and lift landing area were so wet.
Wifi was restricted after midnight. Had to call again reception to give you a new login and password.
Breakfast selection was so limited. Most are local dishes which did not look appetizing at all.
Rooms were quite spacious for a Junior Deluxe Bedroom, toilet clean but clogged sink, dusty drapes and some ants at minibar/pantry.
Staff not too accommodating. I wanted to make an outside local call to book a restaurant, room phone did not allow outside call so I had to ask help from reception. They said they had to bill me for a local call. What kind of hotel doesn’t have this service? They eventually allowed me to use their phone but with blank face.
Poor administration as some guest who just got out of the swimming pool and dripping wet also used the same lift for newly arrived guests. The lift and lift landing area were so wet.
Wifi was restricted after midnight. Had to call again reception to give you a new login and password.
Breakfast selection was so limited. Most are local dishes which did not look appetizing at all.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was big for me. I got the 1 bed room apartment at one of the building which i am not sure which wing or which building i am at. I was not been informed by the reception what other asset or building does Pulai Springs have in its area as it was a big place and i did not know where to go at the first place until i ask someone where to check in. The signboard or information was not enough. Check in was quick as i have pre booked the room and fill up a few information. Room condition was clean but maybe a bit outdated. Television channel can be improved with more cable or can used the free MY Freeview TV. I did not spend much time wondering the hotel since i cannot run the next morning due to heavy rain. Breakfast was served according to the time slot given about 45 minuets. Breakfast was ok but can be more exiting. Its still a good hotel in a very quite place.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Sunny Soo, General Manager at Pulai Springs Resort
Responded 11 Jul 2023
Dear Guest, Thank you for sharing your feedback about your one-night stay at our resort in Johor. We're glad to hear that the room was spacious and met your needs. We apologize for any inconvenience caused by the lack of information about the different assets or buildings within Pulai Springs. We appreciate your suggestion regarding the signboards and information, and we will review and enhance them to provide clearer guidance to our guests. We're pleased that the check-in process was quick and that the room was clean, although it may be slightly outdated. Your feedback regarding the television channels and variety is valuable to us, and we will explore ways to improve the viewing options for our guests, including the possibility of incorporating free MY Freeview TV. We understand that the heavy rain hindered your exploration of the hotel, but we're glad that you found the breakfast satisfactory, albeit with room for improvement. Your feedback about the breakfast selection will be taken into consideration as we continually strive to enhance our offerings. Thank you for considering us a good hotel in a quiet location. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable and fulfilling experience in the future. Best regards, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently we staying in pulai springs resort our stay and trip was excellent with reception staff Santo, Santo was very helpful and familiar with us, he help us a lot during our stay, our room was wonderful , we request for the garden view and reception staff Santo personally show me the room 0360 for us and give a very well prepared room. We want to say tq u Santo for your gd service.. in the other hand we r so disappointed cz we lost our handphone there and unfortunately we r unnable to find it ... At the end we r happy enough, we come back again soon..
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PulaiSpringsResortJB, General Manager at Pulai Springs Resort
Responded 4 Mar 2020
Dear Guest, Thank you so much for taking the time to review us. I am glad to hear that you would like to come back and stay with us again. Will also share your comments with our colleague Shanto from the front desk as I know that it will make his day. Hope to welcome you back. Sincerely, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm not recommended this resort at all. On my visit time's I was deal directly with the reservations manager the guy name shahrul, his said to me that's on my business trip. His promise me to upgrading to better rooms for to stay. However as return his as me to give him a compliment. And promise me to give better rates for next visit if I'm return back to your resort. It's looks his so despite for an compliments and also his not a professional person as his position are reservations manager. I'm shock with his attitude. However the rooms his give it's was so terrible all the night's I can't sleep due to air conditioner are keep on hitting.. Not even cold at all. And the beds was so dusty. Bathroom smelling. It's was long time ago experienced. I just like beings called to share with trip advisor users becareful while dealing with staff at this resorts.
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Date of stay: February 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PulaiSpringsResortJB, General Manager at Pulai Springs Resort
Responded 28 Jan 2020
Dear Guest, Thank you for taking the time to review us. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. I wish you would have addressed the air cond issue with us or with me directly while you were here as I would have done all I can to make your stay more enjoyable. Hope you would still consider us again and I very much look forward to welcoming you back soon. Sincerely, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in at 5 pm on 29.02.20. Place was welcoming, staff are friendly. Breakfast spread had a lot to choose from rice, cereal, oatmeal , bread and etc. Things that needs to be improved,
1) swimming pool needs to do maintenance as can be seen some missing tiles and algae.
2) buffet dinner needs to have more choices of food.
3) gave a listing and timing on the activities on every guest that checks in. For example like movie timing.
1) swimming pool needs to do maintenance as can be seen some missing tiles and algae.
2) buffet dinner needs to have more choices of food.
3) gave a listing and timing on the activities on every guest that checks in. For example like movie timing.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PulaiSpringsResortJB, General Manager at Pulai Springs Resort
Responded 4 Mar 2020
Dear Guest, Thank you very much for taking the time to review us and for sharing with us your experience and suggestions for improvement. We take note of your 3 points stated and we will work on improving further. Thank you so much and we really hope to see you again soon. Sincerely, Sunny Soo (General Manager)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First thing everyone shared is the lack of toothbrush provided, they do sell them at the small shop at the lobby. They place was rather discreet and a looong walk out if you do not drive in, ie private hire or taxi.
Was also disappointed that the guard did not allow the grab shopping that we ordered to enter and leave our purchases at the lobby. Had to forgo our purchase with our delivery guy.
Furnishing was well maintained but rather outdated.
While its a looong walk out, we were rather relieved that there were restaurants within the resort compound and the Qing Palace restaurant that we visited had rather good ala carte buffet options.
Was also disappointed that the guard did not allow the grab shopping that we ordered to enter and leave our purchases at the lobby. Had to forgo our purchase with our delivery guy.
Furnishing was well maintained but rather outdated.
While its a looong walk out, we were rather relieved that there were restaurants within the resort compound and the Qing Palace restaurant that we visited had rather good ala carte buffet options.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Sunny Soo, General Manager at Pulai Springs Resort
Responded 11 Jul 2023
Dear Guest, Thank you for sharing your feedback with us. We appreciate your comments regarding the lack of toothbrushes provided, and we apologize for any inconvenience caused. We understand that convenience is important, and we have taken note of your suggestion to make toothbrushes available in the rooms or provide clearer information about their availability at the small shop in the lobby. We apologize for any inconvenience you experienced with the transportation of your Grab shopping. We understand that this was disappointing, and we will review our policies to ensure better coordination and flexibility in such situations. Regarding the furnishing, we appreciate your feedback about it being well maintained but outdated. We continuously strive to improve our facilities and appreciate your input. We're glad to hear that you found relief in the presence of restaurants within the resort compound and enjoyed the ala carte buffet options at Qing Palace. Your positive comments are appreciated, and we hope to provide you with an even better experience in the future. Thank you for your valuable feedback, and we look forward to welcoming you back on your next visit. Best regards, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were old, toilets were unclean with mould stains, gunk all around. There were smells coming out from the bathroom all the time; we had to buy disinfectants and air-freshener during our stay. There were lizard poop on the walls and the room was just very unclean. The extra bed they sent heavily reeked of funky smells and we found where they kept their extra beds (see photos). They charge RM10 for every extra towel , but they came with ants inside the folds. Their photos online are deceiving, do think twice before booking this resort.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Sunny Soo, General Manager at Pulai Springs Resort
Responded 11 Jul 2023
Dear Guest, We deeply apologize for the disappointing experience you had during your stay at our resort. We take your feedback seriously, and we are truly sorry for the cleanliness issues you encountered in your room, particularly with the toilets, walls, and extra bed. We understand the inconvenience and discomfort this must have caused you. Rest assured, we will investigate the matter thoroughly, address the cleanliness concerns, and reinforce our housekeeping procedures to prevent such issues from recurring. Your feedback about the photos and the charges for extra towels will also be reviewed and taken into consideration for future improvements. We genuinely appreciate you bringing these matters to our attention, and we hope you would consider giving us another opportunity to provide you with the exceptional experience we strive for. Should you decide to visit us again, please reach out to our management team, who will ensure a smooth and satisfactory stay for you. Once again, we apologize for any inconvenience caused, and we thank you for your valuable feedback. Sincerely, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fun. A great place to stay as we had the room just in front of the pool. My kids enjoyed the stay though it rained but throughout it was amazing. The breakfsat was fantastic. The setback was only during the check in as the room was not ready so there was a slight delay.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PulaiSpringsResortJB, General Manager at Pulai Springs Resort
Responded 16 Jan 2020
Dear Guest, Thank you very much for taking the time to review us. You have certainly made my day with your positive review. Glad to hear that you and your kids enjoyed your stay although it rained a little bit. We look forward to welcoming you soon. Sincerely, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay 3 nights in the 2-bedroom suit apartment. Horrible experience. The apartment was dusty, black moulds in the shower and bathroom ceiling. Rooms had cigarette and damp smell, furniture and door handles were broken, housekeeping was non existent. Staff tried their very best to change our rooms but alternative rooms were equally run down and dirty. The club house and pools were equally run down and neglected. This place had so much potential but have been left in disrepair. Unless the resort and hotel is refurbished and improve cleanliness, no point wasting your money here.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Sunny Soo, General Manager at Pulai Springs Resort
Responded 11 Jul 2023
Dear Guest, We sincerely apologize for the horrible experience you had during your 3-night stay in our 2-bedroom suite apartment. We deeply regret that you encountered issues with cleanliness, including dust, black mould, and unpleasant odours in the rooms. Additionally, we apologize for the broken furniture and door handles, as well as the lack of proper housekeeping services. We appreciate your feedback regarding the efforts made by our staff to address the situation and provide alternative rooms. However, we understand that the condition of those rooms was equally unsatisfactory. We take your comments seriously and assure you that we will investigate and rectify these issues immediately. We regret that our club house and pools did not meet your expectations and were also neglected. We acknowledge the potential for improvement and are committed to refurbishing and enhancing cleanliness throughout our resort and hotel. We sincerely apologize for not living up to your expectations and appreciate your honest feedback. Your comments will help guide our ongoing efforts to improve and provide a better experience for our guests. We hope you might consider giving us another chance in the future to showcase the positive changes we make. Best regards, Sunny Soo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Got sauna near the swimming pool but seems old and unused.
We took a 1BR suite and there was one bath / toilet, not sure about the 4BR suite.
Best is to check with the hotel directly or all the information should be available on the online booking website.
Relax and enjoy the peace and quiet
Its about 30 mins away. And malls Nearly would be Johor Premium outlets And Paradigm Mall.
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"If you are looking for a hideout in the city, this is not the place anymore. Skudai & JB are turning into another KL. "Read full review
"Book direct with the resort instead of all those online travel websites. The staff are friendly and can attend to all your needs"Read full review
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PRICE RANGE
€40 - €58 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pulai springs hotel johor bahru, pulai springs johor bahru
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
141
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Pulai Springs Resort
Which popular attractions are close to Pulai Springs Resort?
Nearby attractions include LOST in JB: The Haunted House (7.4 km), Dome (5.6 km), and Escape Room Johor (7.8 km).
What are some of the property amenities at Pulai Springs Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pulai Springs Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pulai Springs Resort?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Pulai Springs Resort?
Conveniently located restaurants include George & Dragon Cafe at Taman Tasek, Qing Palace Chinese Restaurant, and Single Origin ( Coffee & Kitchen).
Are there opportunities to exercise at Pulai Springs Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Pulai Springs Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Pulai Springs Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pulai Springs Resort?
The staff speaks multiple languages, including English and Malay.
Is Pulai Springs Resort accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.