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HOTEL STYLE
Charming
Business
Languages Spoken
Malay
Location
No. 2 Jalan Southkey 1/2, Johor Bahru 80150 Malaysia
Opero Hotel Southkey Johor Bahru
68 reviews
Getting there
Somewhat walkable
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The first impression that got me amazed was their signature scent! As soon as you check in the hotel, you can smell the scent and it feels so Zen.
Hospitality was excellent. Food was 10/10. We tried their breakfast and their buka puasa buffet. They had many choices from western, local, Asian and Middle Eastern. Cleanliness - 10/10
Rooms are very comfortable for a city hotel. I would definitely recommend everyone to try a stay at the hotel if you have a layover in Johor Bahru or even if you’re visiting Johor Bahru for a while. I had an amazing staycation 🥰
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Faris Zaini, Guest Services / Front Office at Opero Hotel Southkey Johor Bahru
Responded 20 Apr 2022
Dear Nilufar1711, Thank you so much for your honest review! We work really hard to offer the best stay experience to all of our guests and I am delighted to hear that your last visit was such a pleasant affair. It brings me joy to learn that our service and food create a positive experience for you. We pride ourselves in providing our guests a dining experience that is both delightful and memorable. Thank you for sharing your feedback and we hope that it will not be too long before your next stay. You can be sure that there is always a warm welcome waiting for you. Best regards, Guest Service Team
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Had a 3N stay in this hotel on the 9th floor over the weekend. Pros: ~like most say, this is a new hotel so things are all new. ~Receptionist were very pleasant during our check in. ~Customer service is fast on email responding. ~Aircon is working well and room is cozy. ~Breakfast buffet has a very decent variety. However suggest to do some changes say to day, as it gets a-bit sick when we have to eat almost same thing for 3days - hotel is very near to mall
Cons: ~ only a rain shower head in bathroom. Without a handheld shower head, families with very young kids may find it a challenge to shower them ~ my room had Red ants which has totally destroyed my vacation. Red ants seen on the working desk and even found on the bed. Feedback to front desk in the morning, but their acknowledgment does not sounds reassuring and we still see ants despite housekeeping was done. We don’t even dare to eat in the room because of this ants. U can see frm picture below/ killed 4-5ants at night and then in morning u will a few more again. ~ the hotel room sewage system is very bad and the toilet simply stinks. I got to hold My breathe whenever I go to toilet. The water on the shower floor also takes time to fully drain off.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Afif Ezhar, Marketing at Opero Hotel Southkey Johor Bahru
Responded 7 Nov 2022
Dear Katherine, we are so sorry to hear about your experience. We take all feedback seriously, and we're working on addressing these issues as quickly as possible. First, we're glad the reception staff were pleasant during your check-in. Customer service is a big priority for us, and it's great to hear that you felt well-supported. Second, thanks for letting us know about the breakfast buffet—we'll be sure to make some changes to our offerings soon. Third, regarding the ants: we have a pest control contractor who comes in twice a week to help with these issues, and our continuous effort to resolve the issue. Finally, regarding the toilet: this is an issue that we are aware of and are currently working on resolving.
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Deluxe King Size Room - On 15th Floor. Beds - Really comfortable and had a good nights rest. Design of room : comfortable with enough space for 1 large and 1 trolley bag. The door would have been better if it was a sliding door to the toilet. Ambience of room : There was a certain smell in the room, a slight staleness in the room. Lighting was adequate, would have been good if there was a second chair. Toilet : Rain shower was available. Might have been good to have a hand held shower and being able to close the shower cubicle completely so as not to wet the bathroom. Might have been good to have a concrete cubby hole to put personal belongings like Shower and soap as well. Might have been good to have a second hook for the 2nd towel as well spaced out. For the bidet it would have been good if it was operated by pressing instead of water just spurting out when turning on the tap.
Breakfast : This was the reason for the 4 stars or higher. The selection of food was amazing. Local Teochew porridge, nasi lemak to western food.
Parking : Complimentary parking
Staff : Friendly. However the reception counter is very small.
Lifts : There is no key card access for one side of the lift buttons (the disabled access side).
Location : about 500m walk across a road and through an open air staff carpark to Midvalley Southkey (South Entrance).
Overall a decent overnight stay.
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Date of stay: June 2024Trip type: Travelled with family
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do not choose this hotel anymore if you value your money. The quality has now dropped to like a 3 star hotel or low. only the lobby appearance look nice but the lodging is very bad. 1. Room smells like cigarettes despite being a non smoking room. There are still cigarettes ashes on the dress table. There a warning on $500 recovery charge if found smoking but obviously they don't care. I don't even know if it is the guests smoking or the hotel staff themselves. 2. Shower is 10% slightly warm water, and 90% cold. 3. Shower drain is choke to the brim, within secs the bathroom is at risk of flooding out. If housekeeping is actually working, this would have been spotted and rectified so no, housekeeping doesn't exist. Which come to point 4. 4. There are still rubbish on the floor, dressing table and the phone have liquid stains and ashes on the table. 5. Breakfast doesn't exist if you don't during later half, as the food isn't being topped up fast enough. they staff only topped the food when it's near the end of the breakfast timing. I have seen couples and family only had eggs on their table and one couple came in, walk one round and left without even sitting down, because there is no food AND no available tables.
So no, don't recommend this and never again.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip:Stay at your own risk.
Breakfast come very early
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Salamon Das, Marketing at Opero Hotel Southkey Johor Bahru
Responded 22 Dec 2022
Dear ljhsquall, Thank you so much for taking the time to share your experience with us, we greatly appreciate your feedback. Opero Hotel Southkey continuously strives to ensure that each one of our rooms are maintained to the highest standard, so we are crestfallen to read that we have fallen short. Please rest assured that any unwanted experiences in our room is rectified immediately. Our team is ardently addressing the issues you have highlighted, our immediate focus is to remedy the sewage smell in the bathroom as well as the water temperature. We are also investigating your accusation of the room not being clear of rubbish and the cigarette ashes found in the room. Once our inquiry is complete, we will retrain our housekeeping team to be mindful of this matter. I’m very sorry that our breakfast spread did not meet your expectations, we would like to hear from you personally to get a clearer picture of your breakfast experience. Please contact our PR & Marcom Manager, Salamon Das at +6012-705 8385 or email salamon@operohotel.com. Please let us know the next time you are planning on visiting Opero Hotel Southkey and we will make sure that your stay not only meets but exceeds your expectations. Thank you again for your feedback and we wish you and your family a happy holiday season.
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The room smells like a sewage tank. The smell came from the toilet, each time we flushed the smell became worse and permeated the whole room. Even when we walked in the corridor we could smell it faintly wafting from the room. We were given a room on level 13. Called housekeeping who came to spray some detergent but didn't help at all. We informed the receptionist, and she didn't seem at all surprised. We asked the receptionist to request for housekeeping to minimally leave an air refresher in the room so we can neutralise the foul smell. We came back late night and the smell was still there and no refresher was left in the room. The next day we went down to complaint again. They promised to send an engineer to clear the toilet and informed us the issue has been resolved. We took it in good faith that it was resolved and left the hotel for the day. However, when we returned at night, the same sickening smell was in the room. Very annoyed and disappointed. Such a terrible experience. This hotel has severe sewage issues.
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Date of stay: June 2023Trip type: Travelled with friends
Room Tip:Choose a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Salamon Das, Marketing at Opero Hotel Southkey Johor Bahru
Responded 30 Jul 2023
Dear 586stefaniel, I hope this message finds you well. First and foremost, I want to sincerely apologize for the unpleasant experience you had during your stay with us at Opero Hotel Southkey. I understand how frustrating it must have been to deal with the foul smell in your room, and I'm truly sorry for any inconvenience caused. Rest assured, we take every guest's feedback seriously, and your comments have been shared with our team to address the issue. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we deeply regret that we fell short of your expectations. I understand that our attempts to address the problem during your stay did not deliver the results you deserved. Please know that we are actively investigating the matter to ensure that this doesn't happen again in the future. We are committed to resolving the sewage issue promptly and effectively. Our maintenance team is currently working on identifying and rectifying the root cause to prevent any recurrence. Additionally, we are reevaluating our procedures to ensure better communication and follow-up on guest requests. It is essential to us that you have a positive experience when you stay with us, and I sincerely apologize for the letdown you experienced this time. We value your feedback, and it helps us improve our services and facilities.
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Took a break with my kids for 2d1n in this hotel. Hotel staff are great and made u feel welcomed . We bought buffet breakfast at the reception as our package did not include breakfast . Cost of breakfast is at rm85 nett per head . Not sure if this is pricey as compared to other hotels like doubletree Hilton which seems to have more brekkie varieties . But food quality js reasonably ok as compared to st Giles.. Hotel room is clean but issue we have is the room Aircon wasn’t really working . We thought that it will take sometime to get cold but by 3-4am we noted the room is still kept at like 25-28 degree despite us putting it down to 17 degrees.
I would however like to commend on the staff at Oliva Cafe for their readiness to assist during the breakfast time though the time is closing soon as my daughter came down rather late for breakfast. The egg counter staff Ain readily came back to the egg counter to fry a shiny side up egg when I requested . The other staff like Aisyah and Rina also helped to bring glass of ice and water to us as we can’t get them already at the beverage area . These attentiveness and going beyond the mile with flexibilities from the restaurant staff delight us indeed . Hope this attitude will continue .. keep it up staff of Oliva cafe ! Thank u and well done !
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Date of stay: November 2023Trip type: Travelled with family
Room Tip:Very good proximity to Midvalley southerly jb for last min shopping
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked 3 rooms for 2 nights with the family, rooms were spread into 3, end, middle, end.
The middle was the worst! There was such an awful revolting sewage smell that made us nauseous. It came from the bathroom and it's just not a vibe. Went down to the front desk to complain and was told maintenance would come to take a look which they did and they still couldn't fix the problem. Therefore, had to pack everything and change to another room on another floor. For the rest of the stay in the other 2 rooms, we were paranoid that the smell would come which made our stay less enjoyable.
Next, as we are staying as a family, accessing other hotel levels was not allowed using your level's key card which was a hassle + you can't call room to room which was odd & annoying. WiFi & TV even local channels would disconnect from time to time for no reason as well.
The pool was decent despite the construction at the side but lacks atmosphere. Hopefully, once the construction is done, it would be better.
Moving on to the good, the interior of the hotel was nice as well as breakfast which was extensive with good quality and presentation. The staff was professional including their uniform which gave a great first impression. Special shoutout to the Security, Sohan, who helped with our parking, Dina at Front Desk for being informative & welcoming as well as Kirell at Concierge for being warm.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Salamon Das, Marketing at Opero Hotel Southkey Johor Bahru
Responded 2 Apr 2023
Dear FaredJhi, Thank you for taking the time to provide us with your feedback. We apologize for the unpleasant experience you had during your stay and are sorry to hear that one of your rooms had an issue with a sewage smell. We understand how uncomfortable and frustrating this can be, and we are glad to know that our maintenance team tried to fix it. However, we apologize for not being able to fully resolve the issue and for the inconvenience it caused you. We appreciate your positive comments about the hotel's interior, breakfast, and our staff, especially Sohan, Dina, and Kirell. It's always great to hear that our team members were able to make a difference in your experience. Regarding the access to other hotel levels and room-to-room calling, we understand your concern and apologize for any inconvenience caused. We will look into this issue and see if we can make any improvements to enhance the guest experience. We are glad to hear that you enjoyed the pool despite the construction nearby. We hope that once the construction is completed, it will improve the atmosphere and make it a more enjoyable experience. Thank you again for your feedback. We value your opinion and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
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This hotel on paper sounded so good. A safe and short walking distance from Southkey. A new 4 star hotel. Late night street food eateries within a minute’s stroll. But in reality I felt a little let down.
I actually paid a discounted price of about SGD87. And this Sunday night at a 4 star hotel stay is a regular thing for me. But it’s my first time in this hotel.
What they did right: cleanliness, friendly front desk and concierge, location.
What went wrong: showers with no hot water, it was very cold! And there is no handheld showerhead so you had to brave the cold fully rather than to have a “half bath”. They sent a handyman quickly but he only solved there was only lukewarm water for about 5 minutes after then back to “square one”.
And there is more: during checkout the next morning, the lift was not working. The Fire alarm on the lift was sounding. When we rang reception, they said there was a fire drill and couldn’t tell us how long before the lift could be used. It ended up being about half an hour. They should have mentioned it the day before So we could avoid needing to use the lift at that time.
Overall, it could be a very good hotel but maintenance was the issue. As there are many other. hotels to choose from in the area, I would not choose this hotel again as there are others with better pricing and more convenient location, And I did not encounter maintenance issues at the other hotels.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miza Ahmad, Other at Opero Hotel Southkey Johor Bahru
Responded 4 Nov 2024
Dear my_bass_is_blinged, Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that your experience fell short of expectations, especially after the positive aspects you mentioned, like our cleanliness, friendly staff and location. We are disappointed to read that we have fallen short for the issues with the hot water and the shower. The initial attempt to resolve the issue wasn’t fully effective and we understand how frustrating this must have been. Additionally, we regret the inconvenience caused by the lift during your checkout and we’ll make sure to improve communication regarding any maintenance or operational disruptions in the future. Your feedback about maintenance is taken seriously and we will be reviewing and addressing these concerns with our team to ensure a better experience for future guests. We genuinely appreciate your insights, as they help us improve. While we’re sorry to hear that your stay didn’t meet your expectations, we hope you'll consider giving us another opportunity in the future. Thank you once again for sharing your experience.
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Our first overnight trip in jb after border reopening. Glad I chose this hotel for my birthday. Facility is well kept and clean. Our room 1211 is facing the massive southkey mall. Proximity to mall is convenient. Perhaps due to long closure, room was abit dusty and some stale smell. I wld suggest that rooms dept cld turn on the fan and aircon before guest check in to reduce this unpleasant itchy feeling. Pillows and bedsheets too, though clean, was a tad dusty. Everything else was great. Breakfast was great with a good range of choices. Carpark was well lit and safe. Staff were all very friendly and professional. This wld definitely be my go-to hotel when we stay over in jb!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Afif Ezhar, Marketing at Opero Hotel Southkey Johor Bahru
Responded 7 Nov 2022
Dear huddhudz, Thank you for your review! It's great to hear that you enjoyed your stay with us. We're glad you found the facility well-kept and clean, and we're sorry about the dustiness of your room. We'll make sure to turn on the fan and air conditioning before check-in in future so that guests don't experience this problem again. We hope you'll come back again soon!
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Room is dusty and have damp smell, bathroom is extremely in poor condition, stain around the basin, under the basin, the toilet floor, shower area, dust on the window frame. Swimming pool water is dirty not to say dirts in the pool.
I feedback to the housekeeping and supervisor said it is like that and can’t remove the stain. I wrote email to the hotel twice and no reply from them although I requested a reply. They don’t bother customer feedback. Very disappointed.
The only one thing to i would say good is the security guards are well-mannered and really doing their job well.
No more next time!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SAHIRUL SUEB, Guest Services / Front Office at Opero Hotel Southkey Johor Bahru
Responded 31 Jan 2024
Dear Ms. Agnes, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. We understand that cleanliness and overall condition are crucial aspects of a comfortable stay, and we deeply regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously, and we are taking immediate steps to address and rectify the issues you highlighted. Regarding the stains and dirty pool water you mentioned, we are committed to ensuring that our facilities are well-maintained. We will work closely with our housekeeping and maintenance teams to find effective solutions to remove the stains and enhance the overall cleanliness of the rooms and bathrooms. We understand the importance of a clean and welcoming environment for our guests. We apologize for the delay in responding to your emails. Your feedback is valuable to us, and we regret any oversight in our communication process. We will review our email response procedures to prevent such delays in the future. Rest assured, your concerns are being taken seriously, and we are committed to improving the guest experience based on your input. On a positive note, we are pleased to hear that you found our security guards to be well-mannered and efficient. We will convey your appreciation to them and continue to uphold the high standards of service they provide. We genuinely value your feedback, and we would like to invite you to give us another chance to make amends. We understand that your recent experience did not meet your expectations, and we are committed to ensuring that your next visit is nothing short of exceptional. Please feel free to contact us directly to discuss your concerns further, or if there is anything specific you would like us to address. We appreciate your understanding and hope to have the opportunity to regain your trust. Thank you for bringing these issues to our attention. Best Regards, Teddy Front Office Manager
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There are more places to choose from in the Johor Bahru area.
PRICE RANGE
€66 - €82 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
238
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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