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About
3.5
#18 of 140 hotels in Johor Bahru
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Citrus Hotel Johor Bahru is a newly renovated JB hotel located at the heart of Johor Bahru’s Central Business District. This centrally located hotel is across the road from City Square Shopping Center, and within easy reach of the CIQ (Customs Immigration Quarantine) Complex as well as Singapore bound and local taxi stands.Citrus JB consists of 125 stylishly designed rooms equipped with modern conveniences that include wireless Internet connection, 32” LCD flat screen TV with cable and more. Citrus Hotel JB offers not only the utmost comfort to guests but also facilities and services such as a café, a club lounge, function room, wireless Internet connection throughout the hotel and much more to support the requirements of both the business and leisure traveler alike.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English, Malay
Location
16 Jalan Station, Johor Bahru 80000 Malaysia
Citrus Hotel Johor Bahru by Compass Hospitality
1,137 reviews
Getting there
Great for walkers
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really really close to JB Central it just 5 min away and the mall just across the street. the room really spacious, and clean. they give you toothbrush, toothpaste, soap, shampoo and conditioner, towel and hairdryer are available. the receptionist really friendly, but the elevator was really small, it only fit 4 people with luggage. when i came to visit they're doing construction, so some space are quite not ready to use yet, the are some piles of cement outside which is dusty cause when i come it's quite windy that day. the room is really great for such a price. re book? yes sure.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel M, Manager at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 27 Jan 2020
Dear Ginaiskandar, Greetings from Citrus Hotel Johor Bahru City Centre, Thank you very much for your positive comments. We're truly delighted that you've enjoyed your stay with us. Indeed, our greatest strength in our dynamic organization is our associates, they'll go the extra mile to ensure, our guest comfort, ease, and satisfaction remain utmost paramount to us. We have always focused and emphasized on our cleanliness standards. In addition, our clean and comfortable guestrooms and, the breakfast selection is surely a value for money. The hotel's unique selling proposition is the location and we're truly blessed to have easy access to Singapore Customs and City Square, complemented with good public transportation. Dear Ms.Ginaiskandar, we thank you once again for your valuable comments and look forward to welcoming you again to our hotel, rest assured you'll have a pleasant stay and a memorable experience with us. " Have An Amazing Day " Thank you & be well, U.Vijaayanathan Hotel Manager
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Read mixed reviews but decided to go ahead as the location is good and pricing is good. I would say what you pay for is what you get. The hotel lobby looks welcoming and cosy, but the rooms interior can be improved. We booked a club suite family, the room given seemed smaller in sizeask vs. the photos, and the single bed is a make shift bed. We asked for extra towels 3x on day 1 (asked at reception, and it was never delivered. When called again to about the extra towel, we were told housekeeping went home. Day 2 - I spoke to the staff Radruz at reception, and immediately, he gave us an extra towel and toilet roll over the counter. He is super helpful and friendly and12pm apologetic about we not getting the extra towel. I informed him about the shower head leaking water, and it was very dirty, and asked if it could be changed. I also asked for housekeeping to change bedsheets during room makeup. Out of 3 requests, 2 were met, and the maintenance guy came to change the shower head! But I'm not sure if it is due to miscomm, the bedsheets seemed not changed as we still see stains on bedsheets. Overall, I am happy that the shower head was changed and had strong water pressure. The room needs to be cleaned more thoroughly, floors were clean but the fake window is extremely dirty. We also spotted a lizard in the room and dirty wall. Wifi is ok, but it will disconnect after a while and will jump to other network. Another thing to note... there is totally no tissue at all!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citrus JB, Owner at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 1 Mar 2023
Dear melh63, Thank you for for providing us your stay feedback. We have take note your comments and shall get the project team to rectify the raised matter. Thank you staying with us and hope we are able to serve you again, Best regards, The team Citrus Hotel JB
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I stayed for one night, with breakfast for 2. The breakfast was not satisfying. The mushroom soup had lumps, which should not be happening. The boiled eggs was totally finished at 9am and replenish done 30minutes after. The tea taste more like water as there is no enough tea bags. Overall room was ok bu tnot very clean as i found insects on bed upon check in, and no proper cleaning is done. Thank you
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citrus JB, Owner at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 25 Feb 2024
Dear Das2317, Thank you for for providing us your stay feedback. We have take note your comments and shall get the project team to rectify the raised matter. Thank you staying with us and hope we are able to serve you again, Best regards, The team Citrus Hotel JB
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By far, the worst hotel I every stayed! Initially, upon checking in the hotel was still all right. The staff was nice and even upgraded us to a room with 2 queen sized beds when we only book for 1 queen and 1 single sized beds for 4 of us. However, upon walking into the room, I was horrified. The floor was filthy with strands of hair and food crumbs, alot was swept under the bed. It is a miracle that I do not see any pest, probably out when is dark n we were sleeping. The toilet basin n toilet bowls were not cleaned and stained, and there even pieces of toilet papers stuck on the floor. There were alot of dust on the headboards, sofa and table. For the price I paid and for a one night stay, We decided not to make a fuss. I used wet tissues to clean instead. Then, we discovered that the windows cannot be closed fully. We were given a 2nd storey room and noises can be heard from outside. We informed the staff but he only apologized and case closed. I could not sleep well the whole night due to the engines sound from the vehicles and the people talking loudly at the shops downstairs. What makes it worse, I can hear clearly of the guests returning to their rooms way up till 3am, the door is totally not sound proof at all. I can also hear the water running when the guest next door is using the water. Lastly, there is also no carpark in this hotel, and you have to park at a nearby building which is pretty scary. The only good thing is the distance to City Square is quite near n convenient and that’s it. This hotel is maybe good for non fussy single travellers, definately not for families with children. Will definately not stay here again and will not recommend to my friends
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Date of stay: June 2022Trip type: Travelled with family
Room Tip:No car park
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Response from Citrus JB, Owner at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 1 Mar 2023
Dear trinxie_sng, Thank you for sharing your stay feedback via Tripadvisor. Your feedback is important for us to improve our service & facilities We request you email us directly at hm@citrushoteljb.com and we would like a second change in welcoming you back to Citrus Hotel Hope to hear from you soon Best Regards, The Team at Citrus Hotel JB
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Recently stayed here for a short getaway with my sis and niece. The photos look nice and new (shown as newly renovated) but we were so disappointed upon reaching. The lobby looks nice but when we checked into our room, the horror! Room is clean but still looks old and doesnt seem to have much renovation done. Toilet was OK but there was a sewer smell lingering, cracks at the sink, some oxidation in the toilet bowl and even a urine smell at one point. I actually had to buy a freshener for the toilet. The room has everything that a standard hotel offers but WIFI is terribly bad! no connection at all even for the LIVE TV (Antenna was bad as well). Had a hard time calling reception as the numbers are not legible on phone. Finally managed to figure out that out after numerous tries only to be told that the maintenance folks are aware of the WIFI connection and have reset it twice! and that's all..no other feedback given if this issue will be settled. The photos are indeed deceiving. Location is indeed awesome and staffs are nice but that's all. Pricing is ok but they can try to maintain the hotel better and increase the price just a little bit. I don't think people will mind especially if the pricing is much affordable compared to other hotels around that vicinity. They have a great location and shops surrounding them so the management have to seriously consider the conditions of this hotel if they want to make it successful. Else its a no no!
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citrus JB, Owner at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 1 Mar 2023
Dear Lailalogy, Thank you for sharing your stay feedback via google review. Your feedback is important for us to improve our service & facilities We request you email us directly at hm@citrushoteljb.com and we would love to welcoming you back to Citrus Hotel Looking forward to serve you soon Best Regards, The Team at Citrus Hotel JB
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Booking : Booked with using Shopee apps voucher, good discount. I emailed Citrus and replied by Miss Indah. Very smooth booking and quick too.
Location : The location is somewhat unbeatable. Right in the heart of the city and just within walking distance to the transport hub. Just in front of the hotel is the mall and it serves us really well.
Reception : New area is it? Been there last around 2018. Was old. Now is very new and fresh. Love the new lobby area.
Room : Requested for queen bed and high floor. I made a follow up call and answered by Miss Indah herself. When I checked in, I got queen bed and room 814. Nice view. Love it. so much. Room is spacious and very well maintained. AC is cold and the furnitures are clean. Room cleanliness is SPOTLESS, super clean. Love everything. Fresh towel smells floral too. Shower heater works just fine.
Satisfaction : 10/10.
I am totally happy with my stay. Cheers and thumbs up to Miss Indah for your help and kindness. Our stay had been memorable. Really suggest this hotel for other travellers. Theyre very eager to serve you and make you feel like home. I hope to stay again for my staycation soon.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 27 Apr 2021
Dear NizamMasood, Thank you very much for your positive comments. We're truly delighted that you've enjoyed your stay with us. Indeed, our greatest strength in our dynamic organization is our associates, they'll go the extra mile to ensure, our guest comfort, ease, and satisfaction remain utmost paramount to us. We have always focused and emphasized on our cleanliness standards. In addition, our clean and comfortable guestrooms is surely a value for money. The hotel's unique selling proposition is the location and we're truly blessed to have easy access to malls, government offices complemented with good public transportation. Dear Nizam, we thank you once again for your valuable comments and look forward to welcoming you again to our hotel Staf safe and healthy Best Regards, Jasvin Singh Hotel Manager
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I was holding myself to write a negative review but my second thought that the hotel should do the business ethically. It is unfortunately not fair to the consumer. It is not wrong at all to have renovation at some point to continue to serve customer better but it should be mentioned in the related hotel related booking websites. To my horror, our room did not look like in the photos in the hotel booking sites and it was dirty and uncomfortable. We could bear with the renovation situation but at least the room has to be in acceptable condition. The unavailability of gym facilities was not updated in the website as well. We can't help but felt like being cheated for the money we paid. The hotel should plan the renovation to these horrible rooms as the priority and keep the decent rooms under compromised price to keep the business running and has to be completely honest to pre-inform us on the renovation work.
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Date of stay: November 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel M, Manager at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 14 Jan 2020
Dear Kitkat9189, Greetings from Citrus Hotel Johor Bahru City Centre, Thank you very much for your feedback pertaining to the renovation progress. We sincerely apologize for the inconvenience caused. Rest assured, we're renovating for a better product, and to serve our guests better with quality services and facilities. We have completed our renovation works at the ground floor lobby, toilets, reception, and the newly renovated clubrooms. Moving forward, we're still in the midst of upgrading our club lounge and the additional new rooms are progressing well as per schedule. Thereafter, we'll have a new, vibrant contemporary room, spacious lobby and brand new look facade. Dear Kitkat9189, we look forward to welcoming you again to our hotel and rest assured you'll have a pleasant stay with a memorable experience. " Have A Wonderful Day " Thank you & be well, U.Vijaayanathan Hotel Manager
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We spent 2 nights at Citrus Hotel for our family of 5 adults and 1 child. The main reason was its location which was just next to Citysquare, so 5 stars for the location!
It was also within walking distance to CIQ, Jalan Wong Ah Fook, Jalan Tan Hiok Nee and pasar karat with lots of good food nearby. Sikh temple and Johor ancient temple are worth a visit by foot too. There are 2 convenience stores and 2 mobile shops beside the hotel entrance if you need some snacks or sim cards.
We had 3 club rooms on the 10th floor. Not much of a view as all our rooms faced the office tower of Citysquare. Rooms were spacious, simple and average but we saw dust on the tables and hairs on the bed. Aircon was very strong in room 1, ok for room 2 and weak in the room 3. Note: there are no adjoining options for the club rooms.
Curtains could not close properly in 1 of our rooms. Walls/sound proofing wasn't good, sometimes I could hear people talking in the room next door or people talking in the corridor. 2 free bottles of water every day per room and 2 pairs of thin bedroom slippers. We didn't use the electric kettle, fridge or safe box.
Toilet was relatively spacious, hot water and water pressure were ok too. There were some free basic toiletries. Note 1: toilet walls are translucent so it might reflect some shadows to the other person in the room. Not sure if this applies to all rooms so please check with hotel. Note 2: 1 of the toilet corners faces the room (sharp corner), might be a hazard if you have kids running around.
Check in process was smooth. Indah, the duty manager, managed my request via email and remembered me when we checked in. Staff were really friendly! Greeted us everytime we walked past the reception, not forgetting Mr Doorman (sorry, forgot his name) who also helped with our luggage storage after checkout.
Overall, it was a pretty decent stay with the affordable rates and fantastic location. I will stay again in future.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citrus JB, Owner at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 25 Feb 2024
Dear tarezpanda, thank you for staying with us. We glad that you enjoyed the stay with us and at the same time we shall share the service hiccups to project team to improve. Looking forward to serve you much better. Kind Regards, The Team at Citrus Hotel JB
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The cafe there provide very cheap and tasty food for lunch. The crew all friendly and deliver good service. The price for all food already cheap but then still got discount on top of all food except the soup so we save a lot hehe. Less than RM9 nett for quite a big portion of food with free drinks (refillable) plus free fruit for appetizer. Hotel food with cheap price and taste good. Satisfied enough! Thumbs up and keep it up!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel M, Manager at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 16 Jan 2020
Dear Syafeenaz89, Greetings from Citrus Hotel Johor Bahru City Centre, Thank you very much for your inspiring comments and feedback. We are truly happy that you've enjoyed your dining experience with us and sincerely appreciate your continued support of our restaurant. The greatest asset in our organization is our associates and both the F&B and Kitchen team are absolutely passionate about preparing quality and tasty food, complimented with good service delivery. We are glad that you are satisfied with our overall dining ambiance and experience and look forward to welcoming you and your colleagues to our hotel again. Rest assured, you will have a pleasant stay with a memorable experience. " Have An Awesome Day " Thank you & be well, U.Vijaayanathan Hotel Manager
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the room's hot water is constant and has good water pressure. Cozy room. Bedding is clean. bed is spacious and comfortable. Friendly and helpful staff who can arrange late check-in at 3am-4am fpr us.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Citrus JB, Owner at Citrus Hotel Johor Bahru by Compass Hospitality
Responded 1 Mar 2023
Dear Yang Yang, Thank you for giving us high marks on your stay with us! We hope to have you back for another amazing visit! Kind regards, The Team at Citrus Hotel JB
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I guess the renovations is going to be completed in early 2020.
As i was out most of the time it doesnt matter so much for me and the sound of the renovations are quite minimal.
Hi Paula I don’t think there are parking lots in the hotel itself. I saw lots of cars parked infront of the hotel. Perhaps you can call the Citrus Hotel where is the most and safest place for you to park yr car. Thank you and have a great day.
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
€33 - €46 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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