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    InterContinental Mzaar Mountain Resort & Spa

    Ouyoun El Simane, Kfardebian, Lebanon
    Hotel website
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    May 8
    May 9
    1 room, 2 adults, 0 children
    Traveller (98)
    Room & Suite (68)
    Dining (14)
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    Overview

    • Excellent26%
    • Very good28%
    • Average20%
    • Poor11%
    • Terrible12%
    2 weeks ago
    “Apart from great restaurant team this cannot be a 5 stars nor a 4 stars hotel!!!!”
    2 weeks ago
    “Intercontinental far from being international and 5 stars”
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
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    Rooms
    8 May9 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (235)
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    61 - 65 of 235 reviews

    Reviewed 8 March 2016

    Amazing location but hotel was let down by inconsistent staff service, Rita in reception was fantastic but when you go to other areas of the hotels like the restaurants it's a different story, most of the staff don't speak any English which can be challenging...More

    Thank shafshaf2016
    Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa

    Dear shafshaf2016, Thank you for bringing this to our attention. We apologize for the inconveniences you faced in regards to the restaurant service, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes....More

    Reviewed 7 March 2016

    This hotel couldn't be more convenient for skiing, with the slopes about 15m from the elevators and all ski hire and pass sales in the same location. The Manager, Joost, was very hospitable, as were all the staff. We enjoyed the food in the restaurants...More

    Thank katrina w
    Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa

    Dear katrina w, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost Komen...More

    Reviewed 5 March 2016 via mobile

    Over priced, lazy staff, stained carpets... no where close to a 5 star. Good location is the only advantage! We had to ask for our room to be cleaned by 3pm. Most of the staff wander around, looking at the floor, looking bored and uninterested.More

    3  Thank Richard S
    Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa

    Dear Richard S, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the...More

    Reviewed 4 March 2016

    This hotel is perfectly located at the bottom of one of the slopes and has ski shops within the building - very handy, as you have everything in one place. They also feature a great terrace at the back of the hotel overlooking the slope...More

    Thank AngieS81
    Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa

    Dear AngieS81, Thank you very much for your candid review of the hotel. I am pleased to hear that you enjoyed the hotel location and the great terrace. please accept our sincerest apologies for the disturbance you have experienced during your stay due to the...More

    Reviewed 1 March 2016

    The first time I stayed at this hotel was 12 years ago. Somethings sometimes never change and in this particular case I love it. The hotel lobby is warm, the food in the restaurants is not bad but what is remarkable is the outdoor restaurant...More

    Thank Seiffahmy
    Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & Spa

    Dear Seiffahmy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be undergoing a full room renovation as of May...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$135 - US$231 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (98)
    Room & Suite (68)
    Dining (14)
    Pool & Beach (7)
    Nearby
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    Nearby Attractions
    Mzaar Kfardebian
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    Questions & AnswersAsk a question
    Rachel H
    Hi There, I am interested in visiting your Spa, for a girls weekend. How many rooms do you have for treatment - so we know how many of us can attend. Can you please also advise what skin care product you use. I have very sensitive skin and would like to check if the products would be suitable for me. I look forward to hearing from you. Kindest Rachel Hannah
    4 June 2015|
    Answer Show all 2 answers
    Response from Anil K | Reviewed this property |
    Dear Rachel, I really cannot answer your question as I did not use there spa. Sorry. Anil
    0
    Votes
    Room Tips
    "ask for rooms on higher floor facing the slopes."
    Read review
    "Book weekdays for a better rate."
    Read review
    "Pick a different Hotel."
    Read review
    "Level 4-5 with a view of the ski slope"
    Read review