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Grand Aiser Hotel

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49 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Boston, Massachusetts
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 October 2016

This hotel is actually one of the least expensive in Almaty for the location and quality. For the price you pay in this location, do no expect the best, but it has a great mountain view, offers all the amenities of the larger more expensive chains without their cost. The food and Wifi do need major improvements, but this hotel... More 

Thank Will A
Ankara, Turkey
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 16 October 2016 via mobile

Hotel located rather central, difficult checkin and checkout since only one receptionist work at a time. Difficult if you are non Russian speaker. Poor breakfast, food and bar. Rooms and hotel are old fashioned. Surprisingly not cheap! Definitely not recommended.

Thank AsimOrhan

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Evanston, Illinois
Level Contributor
500 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 23 August 2016

This hotel is located on the south side of Almaty City Center. I manage to stay on the 10th floor of this floor and it is a suite with sauna. Great interior, spacious room with great mountain view, and nice interior design. The only setback was the shower room was leaking and I have to move to the 9th floor.... More 

Thank kiltmaker2
Belgrade, Serbia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 August 2016

Rooms are ok, good view, bathroom very clean, large. Food is problem, juices are not juices at all. Breakfast, poor no variety , everyday the same food. I think that whats left from lunch they transform in dinner. Salads are terrible, dont eat them. Service is poor. Food is miserly and very bad, the biggest problem in this hotel, I... More 

Thank mislanto
Lublin, Poland
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 October 2015

Nice, warm rooms with a wonderful Tian-Shan Mountain view, a window wall between bathroom and a room (for whatever reason), clean and good breakfast. They have free wifi access but the quality of internet wasn`n good and sometimes it disappeared at all. But it is not the hotel ****, not hotel **** service I would say it is hotel** or... More 

Thank Natalia D
Gurgaon, India
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2015 via mobile

I stayed in this hotel march 2015,climate was too much cold.we reached there around night time,I didn't feel any large guest in hotel,rooms are OK,WiFi available,I didn't have dinner,but I take breakfast it was good,total Russian dishes,juices ,sausages good,one technique in hotel good,it was sensor lights,when we walk through floors only lights on,other wise its automatically off.good .nice electrical consumption.

Thank ashelycheryan
Dubai, United Arab Emirates
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 June 2015

It was my first visit to Almary and I was booked in this hotel as the city was full. How wish I never stayed in this hotel. Dirty rooms dirty beds. I never even opened the bed or used the conforter as it was really disgusting. Breakfast is so poor and no choices. I will never stay there again.

1 Thank EWS14
Stavanger, Norway
Level Contributor
160 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 13 March 2015

2 nights at this hotel. Safe parking and a good location for any adventure. It seemed that I was in the middle of 2 football teams at the time, so it was hectic, but that can happen anywhere :-) Breakfast was average, but there is a couple of good restaurants nearby, and I was there! Rooms are small and far... More 

1 Thank HeliSven
Navi Mumbai, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2015

Nice looking hotel with new amenities in the room. Pros: location - near to a super market, famous Indian restaurant, easy accessible to city centre, etc. Cons: breakfast, employees attitude, service, etc

Thank SanthoshKCN
Bishkek, Kırgızistan
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 27 November 2013 via mobile

Stay away and do not stay. The rooms have white cool disturbing lights instead of warm lights. No water, no coffee, no hangers. Smell of sewer in the bathroom. An unfortunate hotel for Almaty. Better give another 100$ and stay in Rixoa or elsewhere.


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Business Centre/Function Rooms (3)
Room/Suite (12)
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  • Restaurant
  • Room Service
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Room Service
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Personnel of Grand Hotel "Aiser " Almaty created all conditions so that guests could enjoy comfortable accommodation in the heart of the southern capital. The hotel has sauna, gym, beauty salon, where you can relax and spend your free time with benefit to health. The hotel has a business center as well as several meeting rooms for business travelers. In addition, restaurants of Grand Hotel Aiser successfully carry out all kinds of celebrations, anniversaries and corporate events. ... more   less 

Additional Information about Grand Aiser Hotel

Address: Pozharskogo St., 1, Almaty 050000, Kazakhstan
Region: Kazakhstan > Almaty
Price Range: €62 - €83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Aiser Hotel 4*
Number of rooms: 189
Reservation Options:
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Hotel Style:
#12 Spa Hotel in Almaty
#20 Luxury Hotel in Almaty
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors (8 & above) .....avoid sauna (is a ripoff) - their promotion for body massage up to 50% but they never honor it - BIG SCAMMER”
 of 5 bubbles kiltmaker2, 23 Aug 2016 | Read review
“with a view”
 of 5 bubbles mislanto, 21 Aug 2016 | Read review
“Mountain view”
 of 5 bubbles NataliaD72, 7 Oct 2015 | Read review
“ask for a room on the high floors facing the mountain side”
 of 5 bubbles SanthoshKCN, 6 Feb 2015 | Read review
“Holiday Inn is a much better option”
 of 5 bubbles varun_vc, 3 Oct 2013 | Read review
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