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The Westin Sendai

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475 Reviews from our TripAdvisor Community

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Showing 98: English reviews
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Reviewed 3 days ago NEWvia mobile

When we booked this hotel, they had a special price reduction so thought it would be like any other hotel. We were wrong. The rooms were nicely done and spacious! Beds were very comfortable. The bathroom was unbelievable as it had a shower and a separate tub to soak in and very spacious. We had a magnificent view.....looking towards train...

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Helpful?
Thank Ann s
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

London
Reviewed 1 week ago NEW

Stayed here for a few nights and chose the hotel as a "treat" during a trip to Japan for a few weeks. Location of hotel was great, just a ten minute walk from the main station. The quality and standard of the hotel and its facilities were excellent - certainly provided a great opportunity to relax and unwind. Only criticism...

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Thank Cjayn
ウェスティンホテル仙台_担当, ウェスティンホテル仙台 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

London, United Kingdom
Reviewed 1 week ago via mobile

But the cake was amazing! I ordered the strawberry tart and it was really good. The inside tasted like pakkuncho. The rooms are nice clean and nothing bad to say. The bath tub is spacious and great for a hot tub!

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Helpful?
Thank janetX28KI
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Den Haag
Reviewed 2 weeks ago

We stayed in Sendai for just a night- very modern Hotel, tastefully decorated. Had one of the most comfy hotel beds I've slept in! Large room , we had two double beds, a sofa, table as well as a work desk. Good lighting, which is important. Tea/coffee facilities in room, iron and hair dryer. Very centrally located, walked to most...

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Helpful?
Thank Maitreyib
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Cedar Hills, Utah
Reviewed 2 weeks ago

This hotel was wonderful! The room was spacious, the bathroom was spacious, they had a lot of extras in the room like toothbrushes and toothpaste, razor with cream, bath salts, q-tips, etc. The breakfast was wonderful every morning. The only thing I wish it had was a pool and jacuzzi. We went to Sendai during a time when it was...

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Helpful?
Thank Krissie B
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago via mobile

I have never visited a branded hotel that treats international guests so badly. I have travelled to many other Japan cities and my previous experiences have always been good. Not this time. I can accept that you cannot check in before designated check in time. But to refuse entry of arriving guests to hotel lobby before check in time is...

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1Thank Moses W W
ウェスティンホテル仙台_担当, 宿泊部長 at The Westin Sendai, responded to this review

Dear Valuable Guest Thank you for taking the time to share your recent experience at the Westin Sendai with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest. However, your feedback regarding the service our team provided caught my attention. I...

Vancouver, Canada
Reviewed 4 weeks ago

Stayed at the Westin for 2 nights and the stay met the expected standards of a Westin. Very easy to find, West exit of Sendai JR station and you should see the bulding, about a 5-10 min walk. Our luggage was held until check-in at 3pm. The only hiccup was the speed of the wifi, but that was corrected with...

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Thank JTinVan
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Tokyo
Reviewed 10 March 2017

I stayed the hotel for just one night to attend an honorable event for our professor who received the order of secred treasure. The services of the hotel throughout the reception was excellent, and the room was clean and cozy. I also had an opportunuty to have a lunch with my old girl friend in the restaurant which offers great...

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Thank MikiyaY
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Honolulu, Hawaii
Reviewed 10 March 2017

Just a short walk or quick cab ride from the Sendai train station, The Westin Sendai was hardly disappointing. Hotel lobby was some 20 floors above ground level.. and I was excited once I reached my 36th floor room. The room was perfect! Large, clean and overall interior was like something out of a magazine. Views out the large windows...

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Thank ECC88
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

San Diego
Reviewed 7 March 2017

I stayed here again for 1 night while on business in Sendai. Check in was quick, and I was given an upgraded room (3619) given my SPG status. The room had magnificent views of the city, stretching all the way to the ocean. It had been tastefully updated and appointed. The bathroom was good size, and the bed, in Westin...

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Helpful?
Thank Sameer R
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Sendai

Address: 1-9-1 Ichibancho, Aoba-ku, Sendai 980-0811, Miyagi Prefecture
Region: Japan > Tohoku > Miyagi Prefecture > Sendai > Kotodai Koen Station , Hirose Dori Station
Price Range: €137 - €305 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Sendai 4.5*
Number of rooms: 292
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Sendai
#1 Spa Hotel in Sendai
#1 Business Hotel in Sendai
#1 Romantic Hotel in Sendai
#2 Family Hotel in Sendai
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Sendai staff and other travellers.
2 questions
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Questions? Get answers from The Westin Sendai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enter through the main hotel entrance. Any other entrance in this building will result in a maze of hallways.”
ECC88, 9 Mar 2017 | Read review
“Room with the ocean view”
967JimL, 28 Feb 2017 | Read review
“Take rooms on higher floor with sea view for a early morning sunrise”
  • View from the room
  • View from the room
  • View from the room
Kishan77, 17 Jan 2017 | Read review
“Spacious room! Close to the station, quiet, luxurious!”
Kenevidson, 16 Jan 2017 | Read review
“Higher and higher floor !”
EllenS766, 23 Dec 2016 | Read review
5 of 5