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Suginoi Hotel

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1 room 2 adults 0 children
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Suginoi Hotel
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789 Reviews from our TripAdvisor Community

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Showing 82: English reviews
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Taipei, Taiwan
Reviewed 2 weeks ago

Stayed one night here with my wife and child before went to Hello Kitty Land the next day. We stayed at Hana Building. Check-in was smooth. Although they gave us an upgrade of higher floor and ocean view, the room was right in front of elevator lobby. Yet it turned out not that bad as we thought. Not much noise...

1Thank ChrisThree
Reviewed 10 February 2017 via mobile

Sugoi hotel was one of the best hotels I have ever stayed at and the room were very big and clean and lots of cool attractions near by! The hot spring was so big and amazing! There was a bowling alley and a Game Center in the hotel! I stayed it honkan the second best tower and for the price...

Thank Emi I
Brisbane, Australia
Reviewed 23 January 2017

Very clean hotel. The room I had was very large, had 2 queen size beds as well as a traditional Japanese room within it, which could sleep a further 3 people Japanese style on the mat flooring. The bed was hard initially, but after the first hour or so it got very comfortable. The hotel is very clean, and the...

1Thank photoscout
Reviewed 19 January 2017 via mobile

Really can't show how nice of view we have seen since phone and camera are not allow to use in the area ! You can see the beppu city like you are having a glass of champagne on the rooftop bar hahaahahah à

1Thank Kritsada B
Hong Kong, China
Reviewed 23 December 2016 via mobile

Just stayed two nights at the hotel and got very impressed by the onsen of the hotel. The hotel facilities are good and is a big hotel. The staff of the hotel are very nice, they are extremely helpful. I would recommend people to stay in this hotel if they visit Beppu.

Thank conniemlwong
Reviewed 3 December 2016

Should have known better. These large hotel-entertainment complexes in Japan are just too overwhelming. Hordes of people at the buffets, at check-in...everywhere! Dad was so put off by the crowds that he cancelled the private bath we had booked. The rooms were very large but dated with few outlets for charging all the electronics we travel with. Oddly enough as...

1Thank Rose R
Hong Kong
Reviewed 2 December 2016 via mobile

We stayed in Hana building and the outdoor onsen was very good. There was free shuttle bus (every 15 minutes) to and from Beppu Station hence it was convenient. The room view was nice and they gave us a quiet room facing the mountain on higher floor, as per our request. Food quality (we had buffet dinner and breakfast) was...

Thank BLooBB
Vevey, Switzerland
Reviewed 4 November 2016 via mobile

Amazing view from the top of the mountain, free shuttle from the main station and a big Onsen. Big but very well organised. Also a selection of nice restaurants and bars and shuttle for every move you plan to do ...

1Thank Francois999
hong kong
Reviewed 3 October 2016

My husband and I stay here for a night. We both think the hotel is nice but not excellent. We stayed at the Hana wing which is a bit outdated. We have reserved a room with occupancy of six and at 12th floor which is spacious and overlooking the whole Beppu city. The hotel is crowded with people, either because...

Thank samantha_hongkong
Chicago, Illinois
Reviewed 31 August 2016

二泊三日で滞在しました。最後の日はチェックアウト後にアクアビートで2時間だけの予定で遊んだのですが、ウォーターボール(ボールの中に入って水の上を歩くもの)をやった時に事件が起こりました。息子よりも先に始めていたら誰かが怒鳴っていて息子のボールを膨らませるのを止めました。スタッフに向かって怒鳴って怒っているのでどうしたのかと私も早めに終わって(一緒にやろうとしてたのにできなくなったので)聞いてみたところ、些細な行き違いで私たちが自分たちより先になったことでものすごい剣幕で怒っていました。私も途中で止められてしまったので話をしに行ったら暴言を吐かれ、心が痛むような言葉をぶつけてきました。スタッフは頑張って働いていましたし、マネージャーさんも私に謝ってくれましたがせっかくの楽しい旅行が台無しになってしまいました。同じ日本人としてとても残念です。スライダーの浮き輪や人の整理をテキパキやってたり、海のプールでも問題が起こらないようにしっかり監視していて留学生(?)のバイトの方たちはよくやっていると思います。 アクアガーデンも素晴らしい眺めでとっても良かったです。棚湯も友達はきれいな眺めを見て涙が出たと言ってました。心身ともにリラクスできましたね。 食事はもう少し、おいしいといいですね。二日目、グレードアップして懐石に変えましたがイマイチでした…腹の立つことはありましたがまた遊びに来たいと思います。 We stayed 2 nights. We had only 2 hours for swimming pool(Aqua Beat) after check out from the hotel.We decided to play with water ball (we can get inside of balloon and walk on the water)I started first then my son was going to come after me BUT ! one of the crazy guy was incredibly angry...

Thank namisf

548 photos of this hotel

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Hotel & Grounds (49)
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Management photos: Courtesy of the property manager

All Management Photos (140)
Dining (17)
Hotel & Grounds (7)
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Room/Suite (2)
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Other (106)


  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suginoi Hotel is located on the top of the hill ,Kankaiji hot spring area, that is one of the eight hot spring areas of Beppu. You will enjoy stunning view of nature as far as Shikoku Island over the Beppu Bay on a sunny day on one side and Mt. Tsurumi on the other. We offer hot springs and amusement facilities such as an open air hot spring bath "Tanayu", an open air swimsuit hot spring pool " The Aqua Garden", the bowling alley, the game center, and many souvenir shops. We continuously strive to improve our facilities and service to keep entertaining our customers. Restaurant information: Japanese restaurant HANAMIZUKI, Italian restaurant Ristorante Azzurri, Buffet restaurant Seeds and World dining Ceada Palace. See details at Suginoi Hotel homepage. ... more   less 

Additional Information about Suginoi Hotel

Address: 1 Kankaiji, Beppu 874-0822, Oita Prefecture
Region: Japan > Kyushu-Okinawa > Oita Prefecture > Beppu > Beppu Onsen
Price Range: €199 - €563 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Suginoi Hotel 3.5*
Number of rooms: 641
Reservation Options:
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Also Known As:
Suginoi Hotel Beppu
Suginoi Onsen Hotel Beppu
Hotel Style:
#1 Spa Hotel in Beppu
#1 Onsen Hotel in Beppu
#3 Family Hotel in Beppu
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Questions & Answers

Here's what travellers have asked, with answers from Suginoi Hotel staff and other travellers.
5 questions
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Questions? Get answers from Suginoi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on end of corridor prefer, i stay near the lift and hear people talking when passing by”
samantha_hongkong, 2 Oct 2016 | Read review
“I think Hana side is convenient.”
Mpadams, 21 Jul 2016 | Read review
“Hermitage Room with an ocean view is going to be your best room to avoid noise and crowds.”
  • Half bath outdoor in the room (watch out for mosquitoes!)
  • Amenities
  • Sunrise
psprof, 4 Jun 2016 | Read review
“Go for a mountain view and a Hana building if possible (more recnetly renovated)”
F775PGsimons, 9 Mar 2016 | Read review
“We got the sea view on the 10th floor corner room, it was amazing. Room 1001”
LenaPera, 30 Dec 2015 | Read review
5 of 5