The hotel is situated at the hill with an amazing view of Beppu City and Beppu Bay. The onsen and the heated pool are great with great views. It is so nice seeing the sunrise while relaxing in the onsen. The food in the restaurant are great, especially the beef and goose liver. Overall speaking, it's a great experience.
Imagine watching an amazing aqua light show in a pool in 40 degree weather! The Suginoi's pools heated by natural onsen water are wonderful! And although being an immensely popular hotel, the massive dinner buffet was not a chaotic, stressful experience I expected but a delicious dinner with way too many choices!
At least 5 minutes walk from the main building to the stepped hot spring bath and other entertainments, of which capacity is hundreds people. Shuttles are running frequently between parking building and among other buildings. I felt like going to a crowded town rather than enjoying hot spring In Beppu. One thing bothers me a lot is their massive consumption of plastic bags handed to the guests at the hot spring bathI handed out to the guests to carry slippers in the bathroom. The hotel is not environment conscious at all.
I contemplated an average rating but then decided against it. We paid over £500 a night for a double "Japanese style" room during the RWC quarter finals. In the absence of the rugby I probably wouldn't pay £50. The beds were dire and the bathroom cramped and awful. Overall the decor was so dated that I watched Chernobyl on the flight home and the accommodations shown there seemed positively futuristic. Breakfast was a grim, school dinners-type affair that I would ideally soon forget. The positives? The staff were friendly albeit a bit unprepared for such a busy event and the thermal baths were an experience (once we found them in this monstrous place and if you don't mind getting your kit off with many strangers). Go only if you must.
The Suginoi Hotel is a very unique place. The hotel reminded me of a Las Vegas hotel without the casino. There are water and laser light shows, an arcade full of games, a bowling alley and tons of people, especially children. If you are looking for an intimate getaway, this is not your hotel. The room was very old and outdated but had a huge window with a great city and ocean view. The dinner buffet was disappointing for the food choices but the breakfast buffet was better. Both buffets were packed like a Las Vegas buffet. One night, we upgraded to the Japanese restaurant for only about $5 per person which was worth the price. Good food and very quiet and peaceful. The shining star on the hill was the onsens (hot springs) especially at night. Imagine yourself naked, in warm hot springs water with a slight ocean breeze overlooking the ocean and city lights. This experience felt like a dream. You could stay elsewhere and just pay to use the onsens but make sure you come at night.…
Didn't stay in the hotel. Just visited to use the Onsen. Great experience. The lady selling the tickets was very friendly and helpful. We found if you speak just the smallest amount of Japanese you got a really friendly response even if people did laugh at what you said!! The rooftop aspect is good if you choose your spot in the outdoor bit and it is still very private. Lovely and clean too.
This is one of the worst hotels I’ve ever stayed in. The staff have no idea how to help you, the rooms are like walking into the 1950s and the promises they make you about inclusive meals are generally lies. Don’t stay here if you can avoid it (you can’t during a Rugby World Cup...).
Stayed one night in early Sept., feel really disappointed for the guest room which we stayed in the main building. The room was old and worn, and the room price was quite high which almost double compared with other onsen hotel in Beppu. Hotel composed of 3 buildings, perhaps it might be better if you are staying in Hana building where have water theme park, bowling and open onsen in rooftop etc..and the building look much new. We booked room with breakfast and dinner buffet, and the dinner buffet was just so so, not too much food choice, however the breakfast buffet we feel much better. Lastly, the open onsen at rooftop in Hana Building was the only thing we think can a bit compensate our expensive room rate as it was very comfortable and the view on the rooftop was very nice.…
Few building located togather for accommodation, and water park, and theme park and onsen under Suginoi. Many local Japanese people visit during holiday. There is provide alots of facilities such like onsen, and swimming pool with warm water, water park, and bowling and etc. Kids and children love to stay at there because just a door step to reach to all facilities. Breakfast and dinner quality is good and variety of choice.
Location: On top of the mountains, but there are many shuttle buses you can get to the parking of the hotel and JR station. Service: Quite good and staff is very helpful. Price: Not cheap, but fair with recreational activities like inside swimming playground and hot spring. Also, the price include morning and nigh buffet which is excellent. Room is big with sea view.