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Kannawaen

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345 Kannawa, Beppu 874-0000 Oita Prefecture
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About

#12 of 166 hotels in Beppu
Location
Cleanliness
Service
Value

Finding an ideal luxury onsen ryokan in Beppu does not have to be difficult. Welcome to Kannawaen, a nice option for travellers like you.

Close to some of Beppu's most popular landmarks, such as Oniishibozu Jigoku (0.1 mi) and Geothermal Tourism Lab Enma (0.4 mi), Kannawaen is a great destination for tourists.

As your “home away from home,” the onsen ryokan rooms offer air conditioning, a minibar, and a refrigerator, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, a concierge, and shops while staying at Kannawaen. In addition, Kannawaen offers a pool and breakfast, which will help make your Beppu trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

While you’re here, be sure to check out some of the Italian restaurants, including Otto e sette Oita, Artegio Dining, and Ristorante Azzurri, all of which are a short distance from Kannawaen.

If you are interested in exploring Beppu, check out a garden, such as Kagurame Lake.

Kannawaen looks forward to welcoming you on your visit to Beppu.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Car hire
Banquet room
Meeting rooms
Parking
Wifi
Hot bath
Restaurant
Breakfast available
Spa
Hot spring bath
Massage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
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Room features
Air conditioning
Housekeeping
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Family
Languages Spoken
English, Japanese
89Reviews2Q+A1Room tip
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KI-NRT wrote a review Mar 2021
Ashiya, Japan1562 contributions308 helpful votes
+1
Kannawaen is a hybrid hotel/ryokan luxury property that's centrally located and close to just about everything worth visiting in Beppu. Beppu is a renowned Onsen area, but is somewhat lacking in true top-end luxury properties. Kannawaen fits the bill for the most part, although it does not distinguish itself among the numerous luxury ryokans in other parts of Japan. Although it's in the middle of town, Kannawaen provides a secluded environment by featuring gardens with ponds, a teahouse, several buildings and even a Noh stage where performances are periodically held (although, sadly, not during our stay... most likely due to COVID-19.) It's a relatively expansive property given its location - it only features 30 rooms, although it appears suitable as a mega resort if it tried to be one. As with any top property, Kannawaen provides private Onsen baths in each room, in addition to having communal indoor and outdoor Onsens. Our room had a very nice open-air outdoor bath as well as an indoor wooden bath. It even featured an Onsen steam sauna, which was a nice bonus. Unfortunately, Kannawaen fell flat in several areas. We received a call from the manager just 2 days before our scheduled arrival, and he informed us that the room we booked (the top room called "Sora") was being renovated, so it was not going to be available to us. This was a big bummer. Sora is on the top floor and offers panoramic views of Beppu city, the surrounding mountains as well as the Ocean. Additionally, it's the only room where in-room dining is possible; all other guests are required to have their meals in the main restaurant. We were to be moved to a villa-style room called "Ume," which, while nice, wasn't the same. It was a stand-alone structure that was separate from the main building, and was a very spacious room with a nice outdoor bath, but was lacking of any view whatsoever. Also, I had to be very firm in our insistence of being served meals in our room, to which they begrudgingly obliged. To me, it was strange that they didn't offer in-room dining in the first place - especially in a room the caliber of Ume, since it wasn't that far away from the kitchen. If other ryokans can do it, Kannawaen ought to offer it as an option to more of their room categories. Aside from Kaiseki fare, Teppanyaki is also an option, although we chose not to try it out due to our desire to have adequate social distancing. Our Ume room was decent. it was cavernous in size, and the bath was nice. But decor was a bit odd and outdated; it was a mixture of traditional Japanese and 80s Western in furnishings. And, while they claimed the room was last renovated in 2016, it appeared more worn out than that. It wasn't particularly ratty, but was not shiny and new, either. Other issues - It took several calls to the front desk to get WiFi properly working, and even then, speeds were barely suitable for streaming Netflix shows. And, hot water was sporadic in both the shower and sinks, and took several trips by maintenance staff to fix the problem. Given that we were only there for 2 nights, this type of hassle was not exactly convenient. On the plus side - the staff seemed to care, including Mr. Sato, the manager. They really try their best, and mean well. Mr. Iwamoto, our designated in-room dinner server, was very passionate and knowledgeable, and did a great job explaining every dish in great detail; we really enjoyed his company throughout our time there. Food was very good. It wasn't particularly memorable, but take what I say with a grain of salt. We've had the opportunity of staying at some of the very best ryokans Japan has to offer, and while it doesn't crack the top 10, I would still consider it as a highlight. Overall, all of the problems we experienced were first-world issues. That said, the room rates are very high at Kannawaen (especially their top rooms) - we expected a bit more than what we actually got. It didn't help that our stay at Kannawaen was preceded by an amazing experience at Takefue ryokan, which we consider to be the #1 luxury ryokan property in all of Japan.
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Date of stay: March 2021
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Catherine E wrote a review Feb 2020
Birmingham, United Kingdom128 contributions101 helpful votes
We stayed for 2 nights here. Our deluxe room with tatami area in the main building was huge. In one area there was a king size bed which was very comfortable and then a separate sitting area with settee and leather chair and then a separate tatami area where they can put out futons if there are more of you. We had a small balcony and best of all our private onsen which was inside but with bifold doors left open which made it semi outside. The room had everything you could want in terms of beauty products and yakata and Japanese pyjamas are provided. We only had breakfast which was great - we tried both Japanese and western. There was lots of food with both. We ate our dinner out but in February a lot of nearby places were closed. It’s in a great location for visiting the sites. We travelled to the ropeway and the 2 hells which are not close to the hotel by bus. There is a tourist information desk in the nearby bus station and the lady there was very helpful in telling us which buses to get. We bought a one day pass. Most of the staff at the hotel didn’t speak much English but two non Japanese staff members were very helpful. Thanks in particular to Andy who gave us some excellent suggestions for what to do. All in all would highly recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
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Jack Hon wrote a review Feb 2020
London, United Kingdom82 contributions22 helpful votes
+1
This was truly something special, from the spacious room with a large private onsen (in fact, two, one indoor and one outdoor) to the service, food and facilities, this was an experience everyone should have once in their lifetime. Before we even arrived, we were asked about our preferences and specifics so they can prepare the room, bathrobes, slippers, etc accordingly. The rooms were large, well equipped and tastefully yet traditionally designed. We had all our dinners there over 3 nights with teppanyaki, Kaiseki and shabu shabu being the perfect trio combo. Even the breakfast were not your typical buffet but beautifully presented Japanese or western depending on what you choose. The onsen was of course the highlight and the in room onsen could fit all 3adults and 3 kids easily. Didn’t try the large open onsen but I know there is a indoor swimming pool as well. The gym was adequate with a killer view over Beppu. Will definitely come back.
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Date of stay: December 2019Trip type: Travelled with family
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RobertChew-MY wrote a review Jan 2020
Shah Alam, Malaysia316 contributions202 helpful votes
The PIace The place is beautiful. Wish we have more time to explore and enjoy the place. The rooms are beautiful and comfortable. Room are by name, so do remember your room's name. Amenities are complete and of quality. The Service Services Staff are well trained and friendly. The Onsen There is private onsen, indoor and outdoor, attached to the room for your privacy. You can also use the public Onsen if you wish. The Dining We notice tworestaurant, a teppanyaki and a Japanese. We had our Kaiseki dinner at the Japanese. Good but not excellent. Breakfast is in the same restaurant too. Breakfast is NOI buffet but individual Japanese set. Delicious. Overall, we would highly recommend you give this place a try and stay for 2 nights
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Date of stay: January 2020Trip type: Travelled with family
2 Helpful votes
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Jas wrote a review Nov 2019
Southampton, United Kingdom81 contributions51 helpful votes
This is a top class hotel right in the heart of the hell pool area of Beppu. The rooms are really well equipped and ours had a great view of the mountain and city from the private hot spring bath. Meals (Japanese course and teppanyaki course) were excellent. We even had a private chef cooking our bacon and eggs on the teppanyaki griddle on the day we had a western breakfast. The staff were very friendly and keen to make our stay a pleasant one; this applies to the delightful Japanese staff members and also to the couple of really helpful European expats we met working there.
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Date of stay: November 2019Trip type: Travelled as a couple
1 Helpful vote
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Laurel S wrote a review May 2019
Arcadia, California39 contributions16 helpful votes
We stayed at this ryoken and were so impressed. The accommodations are truly exceptional, the service is impeccable and the food was truly five star. I cannot recommend it high enough. Every detail was perfection and was a highlight on our three week holiday.
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Date of stay: May 2019
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Trip type: Travelled as a couple
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lph2007 wrote a review May 2019
Canton of Zurich, Switzerland302 contributions51 helpful votes
+1
We booked 2 nights in a Japanese villa (annex) with breakfast and dinner (one Kaiseki dinner and one Teppanyaki dinner). We stayed in 2 different rooms due to a mistake in the reservation. We booked the villa on the water but this room was occupied when we checked in and the room that was given to us was very disappointing (no garden, no view, small outdoor bath despite same price category). The reception proposed a different villa (Sakura villa) with a bigger outdoor bath and nice view on Beppu. We got the room on the water on the next day. The plus: Beautiful resort, looks brand new with beautiful garden and pond. Both rooms were clean, spacious, quiet with great outdoor private baths. Futon quality was perfect with special mattress that I have never found in a Japanese room, Excellent Kaiseki dinner with nice staff, Large and delicious breakfast (western and Japanese), Location is perfect if you want to visit Beppu hells (2 min walking distance), Convenient shuttle from Beppu station to the hotel, Very helpful receptionist who tried everything to help when they realize the room was not the one we booked. The cons: Teppanyaki dinner was too fast without real interaction with the cook, Hotel website does not have any English version.
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Date of stay: April 2019
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Trip type: Travelled as a couple
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AlexTara wrote a review Apr 2019
Singapore, Singapore254 contributions193 helpful votes
We stayed here for one night after staying in their Sister hotel (Umine) and were very pleasantly surprised as it is so much nicer than Umine, both with the hotel itself and the staff. The spa bath in the room was part open air and had a good view over the valley. The shower area was a wooden floored area next to the bath so you could have a cool shower straight after being in the warm water of the bath. The room was large and the beds comfy. The staff who greeted us on arrival were warm and friendly and the welcome drink and cake were delicious. We didn’t eat in the hotel but tried a nearby local restaurant instead, which worked well. Although the staff spoke good English, none of the hotels information (online or in the room) was in English and the only other guests we interacted with were non Japanese so I think this is something to consider improving on. The gender separated Onsen had four baths (two indoor and two outdoor) but we preferred the one in the room. The hotel is located near to the Pools of Hell so can be quite busy in the day but is peaceful at night. The free shuttle to the train station is great as a taxi is JPY2,000. The bus station is a short walk to the bus stop which goes to both Yufuin and the Beppu Ropeway. Strongly recommend staying here for a high class experience and if it’s between here and Umine, definitely this is far superior in every way.
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Date of stay: April 2019Trip type: Travelled as a couple
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Angie E wrote a review Apr 2019
Singapore, Singapore108 contributions44 helpful votes
We stayed in the biggest room on the ground level that is only less than 1 min walk from the main entrance. It comes with an indoor and outdoor onsen. We did a self-drive trip across the kyushu region and when we finally arrived at kannawaen, we literally tumbled out of our car with bags of thrash (we ate and drank water as we drove) and there waiting for us were not one but SIX hotel staff. They were ready to receive us and our luggage so imagine our embarrassment as we were not exactly prim and proper as we tumbled out of the car. Nonetheless the hospitality was amazing. Check in was fuss free as we were treated with hot towels, tea and a slice of cake. The property was quiet; we didn't see many guests around. Our room was spacious and very clean. We tried the outdoor onsen but weren't big fans of it as it had some sand sediments (as it should since it's fashioned with real rocks) so we used the indoor onsen more. We opted for breakfast and dinner and they were served on time. Food was good quality and delicious. Service was impeccable. The ryokan is conveniently situated next to a couple of Beppu's Hell (hot springs). We walked to 5 of the Beppu's Hells from the ryokan and drove our car to the remaining 2 that are located farther away. I'd definitely recommend this property to those who don't mind spending a bit more for good quality service, accommodation, food and a sense of security.
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Date of stay: April 2019
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Trip type: Travelled as a couple
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RonnieHongKong wrote a review Jan 2019
Hong Kong366 contributions92 helpful votes
+1
We stayed at the hotel for 1 night. The location was excellent as it was within walking distance to 3 Beppu tourist attractions. Service was good and we were accompanied to our room. Our room is on the 1/Fl, spacious and spotlessly clean. We had teppanyaki for dinner and all dishes were tasty. The lady who prepared dinner for us offered excellent service. We enjoyed the relaxing atmosphere of both the public onsen and the private one in our room.
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Date of stay: January 2019Trip type: Travelled with friends
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PRICE RANGE
US$201 - US$387 (Based on Average Rates for a Standard Room)
LOCATION
JapanKyushuOita PrefectureBeppu
NUMBER OF ROOMS
30
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Frequently Asked Questions about Kannawaen
Which popular attractions are close to Kannawaen?
Nearby attractions include Umi Jigoku (0.2 km), Hells of Beppu (0.09 km), and Kamado Jigoku (0.10 km).
What are some of the property amenities at Kannawaen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Kannawaen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kannawaen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Kannawaen?
Yes, free parking is available to guests.
What are some restaurants close to Kannawaen?
Conveniently located restaurants include Kamado Jigoku Baiten, Restaurant Mitsuboshi, and Yonedasyokudo.
Are there opportunities to exercise at Kannawaen?
Yes, guests have access to a pool during their stay.
Does Kannawaen offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Kannawaen?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Kannawaen?
Many travellers enjoy visiting Yunohana Goya (1.8 km), Hiji Castle Ruin (7.9 km), and Kimon Yagura (7.9 km).
Is Kannawaen accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.