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The New Hotel Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047 Kumamoto Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (171)
Room & Suite (97)
Dining (40)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
  • Individually wrapped toiletries
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The New Hotel Kumamoto
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#6 of 104 hotels in Kumamoto
Travellers' Choice
~2020年4月リニューアル~ 『ラグジュアリー』と『リラクゼーション』を融合させた「ライフスタイルホテル」として 新しく生まれ変わったザ・ニュー ホテル 熊本。 シームレスなサービスはもちろん、 おしゃれなホテルの中心スポットのロビーラウンジやラグジュリアスなゲストルーム、 ローカルに愛されるレストランなど いつも何かが新しく、誰かに教えたくなるようなコトが見つかるホテル。 食事やお酒はもちろん仕事も遊びも、 大切な人との非日常のひとときや賑やかな集まりも、あらゆるシーンをエレガントで クリエイティブな空間で演出します。 自分らしく(relaxation)過ごす、 豊かな時間(luxury)を…
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Property amenities
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Kids stay free
Highchairs available
Banquet room
Meeting rooms
Coffee shop
Breakfast buffet
Complimentary tea
Happy hour
Wine / champagne
Vending machine
Baggage storage
Chapel / shrine
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
Languages Spoken
English, Chinese, Japanese
236Reviews4Q+A8Room tips
Traveller rating
  • 67
  • 109
  • 49
  • 9
  • 2
Time of year
Traveller type
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  • English
KatC wrote a review Mar 2020
107 contributions54 helpful votes
I choose this hotel cause it's location, just next to Kumamoto Station. The station have shops and restaurants. Easy to get other main transportation to Aso Volcano and Kumamoto city. Hotel style is traditional, room was large, I think around 250 feets, so easy for us to open our luggages. Our room was face to Kumamoto Station, night scenery was beautiful and peaceful.
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Date of stay: December 2019
Sleep Quality
Room Tip: face to Kumamoto Station
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2 Helpful votes
Carol Blue Mountains wrote a review Nov 2019
Blue Mountains, Australia308 contributions165 helpful votes
Definitely the most luxurious hotel we stayed at and so nice to have a concierge to help us find parking and take our bags and provide umbrellas when it was raining. Very close to Kumamoto JR station where you can find plenty of places to eat, or choose the (more expensive) hotel options - not sure what other reviewers had problems with. Breakfast OK. Nearby road works/construction were not a problem at all.
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Date of stay: November 2019
Sleep Quality
mikemin wrote a review Oct 2019
Oxford, United Kingdom65 contributions55 helpful votes
This a nice modern hotel within a 4 minute walk from the rail station. It is also close to the bus stop for Mount Aso. The staff were excellent - I arrived in a rain storm and immediately I went to check in a towel was produced so that I could dry myself and my luggage. My single room was a bit cramped but comfortable, but with no drawers for storage (I don't understand this trend). Air handling was silent. There are several restaurants on site and I enjoyed a meal at the Japanese one. I recommend this hotel.
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Date of stay: March 2019
Sleep Quality
Paul N wrote a review Jun 2019
London, United Kingdom67 contributions60 helpful votes
I booked this hotel for one night because it was very close to the station. I was passing through Kumamoto a couple of days before my stay and the staff were able to look after my bag and even took it to the room on the day I arrived. The room was clean and comfortable with a view over the station tracks. If you need accommodation very close to the station I'd recommend this. It is also right on the tram route. Plenty of places to eat in the station. I didn't eat in the hotel so I can't comment on food choice. All the staff were very helpful and polite.
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Date of stay: March 2019
Trip type: Travelled solo
2 Helpful votes
daemien wrote a review Jun 2019
1 contribution
This is a traditional hotel in many senses of the term. From the decor to the facilities and layout, it harks back to what could have been more glorious days. But in this day and age, why would there be no free bottled water in the room? Why is there no gym and spa? Why is Wi-Fi restricted only to the room? Time to get with the programme. The truly only plus point of this hotel is that it is next to the JR station.
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Date of stay: June 2019Trip type: Travelled solo
US$74 - US$133 (Based on Average Rates for a Standard Room)
Hotel New Otani Kumamoto
JapanKyushuKumamoto PrefectureKumamotoKumamoto Station
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Frequently Asked Questions about The New Hotel Kumamoto
Which popular attractions are close to The New Hotel Kumamoto?
Nearby attractions include Sl Hitoyoshi (0.2 km), JR Kumamoto Station (0.2 km), and Higo Yokamon Ichiba (0.2 km).
What are some of the property amenities at The New Hotel Kumamoto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The New Hotel Kumamoto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The New Hotel Kumamoto?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at The New Hotel Kumamoto?
Yes, parking is available to guests.
What are some restaurants close to The New Hotel Kumamoto?
Conveniently located restaurants include Tengaiten Kumamoto Station, Kukuryuko Kumamoto Ekimae, and Fontana.
Are any cleaning services offered at The New Hotel Kumamoto?
Yes, dry cleaning and laundry service are offered to guests.
Does The New Hotel Kumamoto offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The New Hotel Kumamoto?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to The New Hotel Kumamoto?
Many travellers enjoy visiting Former Hosokawa Mansion (2.2 km), Lafcadio Hearn House (2.2 km), and The Memorial Museum of the Fifth High School (4.4 km).
Is The New Hotel Kumamoto accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.