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Hotel New Grand

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Hotel New Grand
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753 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Brisbane, Australia
Reviewed yesterday NEW

We ended our cruise from Singapore to Japan at Yokohama and selected the Hotel New Grand because of its close proximity to the port. The majority of the other passengers lined up for taxis to go into Tokyo but we chose to walk to the hotel. It was a simple walk straight ahead to the first traffic light and turn...

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Helpful?
Thank John P
JAMNAGAR
Reviewed yesterday NEW

We stayed for 2 nights with a group . Rooms are spacious , well maintained with all modern amenities and ever helpful , ever smiling and courteous staff . Reception is also lavishly furnished and decorated.the view of the harbor and the park from our room no..1009 was just great . a very good restaurant serving indian veg. breakfast and...

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Thank SANJAYPATELDR
Reviewed 1 week ago via mobile

We allready have been to the New Grand before and really enjoyed our stay again. We went in the Cherry Blossom season which is one of the most expensive seasons in Japan for hotel stays. The New Grand offers a great price value even in this season. The service is very friendly and speaks English very well. Especially the Concierge...

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Helpful?
Thank René S
Rocklin
Reviewed 1 week ago

We stayed for 5 nights before a cruise, and 2 nights after. Could not have been BETTER. From check in to check out just great. Service GREAT!. Location GREAT! You can walk to all the sights China Town, Red Brick Warehouses, and others - very convenient. We had a harbor view 13 floor, could see our ship come into port....

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Helpful?
Thank TGusa
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We appreciate your kind comments regarding your previous stay at our hotel. We are very glad to know that you enjoyed your stay and the time at our bar. We look forward to serving you again on your future trips to Yokohama.

Jakarta, Indonesia
Reviewed 1 week ago via mobile

Hotel is old but well maintained. Location is best, with very nice harbor view. A few minutes walk from China Town and Motomachi. Japanese breakfast is included. Check out time is 11 AM. Called the reception and asked to check out at 12, they said OK but we had to pay 3500yen for one hour. No leniency.

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Helpful?
Thank bimahs
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We thank you very much for staying at Hotel New Grand on your trip to Japan. We apologize for the lack of explanation upon your request. We did passed your comment to the reception staff in order not to occur this inconvenience. We sincerely hope that you would visit us again in the future so that we are able to...

Vancouver, Canada
Reviewed 2 weeks ago

Excellent location across from Yamashita Park and the NYK Hijawa Maru historic cruise ship tied up in Yokohama Harbour. You are 2 blocks from Chinatown, 3 blocks from Motomachi Street shopping and restaurants and the Minato Mirai subway line. The Red Brick Warehouse, International Cruise Ship Pier and minato moira shopping areaand Yokohama Stadium are a 15 to 20 minute...

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1Thank Ted M
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We thank you very much for your review and we are so glad to know that you would stay with us again. We passed your feedback along to the relevant sections regarding the outlets for the reference of our refurbishment in the future. We do hope to see you again in the near future.

Christchurch, New Zealand
Reviewed 2 weeks ago

We have stayed for 3 nights and its been extremely pleasant. The room is spacious, comfortable and nice to come back to. The view is excellent - we are on 15th floor in the tower building. The staff are very attentive and helpful. The bathroom is well equipped and comfortable to use. 2 wide beds. Good air conditioning. Free wifi...

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Helpful?
Thank Ferne_NZ
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We thank you very much for choosing our hotel and posting your review. We are so pleased to know that you enjoyed yourselves during your stay. We hope you will come back and stay with us again. We will be happy to be of further assistance to you during your stay.

Sacramento, California
Reviewed 2 weeks ago

APRIL 2017- Stayed here 8 nights in a corner Doubles Bay View Room (King-size bed) BEST spent money for this upgrade. I found this room to be EXCELLENT price for value in a hotel room (140/night inc. tax.--I used the hotel's own web site to get best price). I was staying here before leaving on a 14-day trans-Pacific cruise (This...

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1Thank LittlePrince1977
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We are very grateful to you for choosing our hotel on your visit to Japan and taking your precious time to post your comments. Your feedback regarding the issues which need improvements are especially so much appreciated. We always value the opinions from the guests greatly as we aim to make them as happy as can be during their stay....

Singapore River, Singapore
Reviewed 3 weeks ago via mobile

The hotel is good, next to city and train station. The only concern I had was the room get too hot and the Aircon controls are not the best. So with no window opening it does get suffocating. Breakfast spread is good and sufficient. The room size are small but that's normal for Japan

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Helpful?
Thank Jumboking11
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We thank you very much for your feedback and also apologize for the inconvenience you experienced regarding the room temperature. We adopt a central air-conditioning and heating system in our guestrooms. Although there are the guestrooms equipped with an individual climate control, the ratio is less than 50% at present. We presume we assigned you at the former type of...

Burleigh Heads, Australia
Reviewed 3 weeks ago via mobile

Yokohama is our second home and I have stayed at most 4/5 star hotels in Yokohama area. We recently stayed here for 3 nights after a snow trip as a bit of a romantic break from our 4 kids. Rooms looked nice. This hotel is just beautiful. We love the heritage style and beautifully laid out rooms. The minatomirai view...

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Helpful?
Thank NLMM246
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We were just thrilled to read your wonderful comments regarding our service. As it is our utmost goal to make our guests feel at home, it is such a pleasure to know that our guests consider our hotel as a new residence. We hope you will soon come back to this Japanese second home.

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 

Additional Information about Hotel New Grand

Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Price Range: €104 - €615 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
New Grand Yokohama
Hotel Style:
#2 Luxury Hotel in Yokohama
#2 Spa Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Grand staff and other travellers.
11 questions
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Questions? Get answers from Hotel New Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that provides a full view of Yokohama Bay which provides a great outlook at night.”
L729ZOjohnp, 23 Apr 2017 | Read review
“choose the room with view of the harbor”
  • most modern toilet facility - room no. 1009
  • view from room no.1009
  • most modern toilet facility - room no. 1009
  • view from room no. 1009
SANJAYPATELDR, 23 Apr 2017 | Read review
“We were on the 13th floor and had view of harbor and park”
TGusa, 15 Apr 2017 | Read review
“Ask for a room on a higher floor northeast corner for the views.”
V6A4B3, 10 Apr 2017 | Read review
“We did like the tower view of the bay.”
Ferne_NZ, 9 Apr 2017 | Read review
5 of 5