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Traveller (729)
Room & Suite (388)
Dining (64)
Overview
  • Excellent43%
  • Very good45%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“yamashita park”(31 reviews)
“cruise terminal”(17 reviews)
“new wing”(5 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
All hotel details
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Reviews (888)
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168 results
Traveller rating
97
57
8
4
2
Traveller type
Time of year
LanguageEnglish
More languages
97
57
8
4
2
Show reviews that mention
All reviewsyamashita parkcruise terminalnew wingpre cruisemain buildingoriginal buildinggeneral macarthurchinatown stationnice cocktail barhigh towerbusiness loungehuge windowsinteresting historyhistorical hotelthe red brick warehouselovely parkday pass
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1 - 5 of 168 reviews
Reviewed 2 weeks ago via mobile

It was not the first time I stayed in this hotel...My mistake was to give a second chance. It’s a very old hotel, nothing special, very old style too and not a good condition of furniture, wallpaper, etc. Even the non smoking rooms smells cigarette....More

Thank Luciana V
Response from 宿 泊, マネージャー at Hotel New GrandResponded 1 week ago

We appreciate you for choosing to stay at Hotel New Grand and for taking your valuable time to give us a candid feedback about your stay. Please accept our sincere apology that we did not meet your expectations. However our tower building guestrooms are now...More

Reviewed 2 weeks ago

This hotel is beautiful, the people are exceptionally helpful and go above and beyond to make sure your stay is perfect, it’s lovely and close to Chinatown and the Osanbashi Pier where the Diamond Princess is docking now as I write this review for cruising...More

Thank Gemma D
Response from 宿 泊, マネージャー at Hotel New GrandResponded 2 weeks ago

We thank you for choosing Hotel New Grand for pre-cruise stay and for taking your valuable time to post your kind feedback toward us. It is such a delightful experience for us to welcome you. We hope to see you again in the near future...More

Reviewed 4 weeks ago

We went to Yokohama in July and The New Grand was a perfect Place to enjoy the Japanese hospitality. Maybe the rooms and the interior are a bit old fashioned but for us it was quite charming. The service was outstanding and it makes us...More

Thank Micha G
Response from 宿 泊, マネージャー at Hotel New GrandResponded 3 weeks ago

Thank you for so much for your feedback regarding your stay at Hotel New Grand. Our concierge, Yoko Ehara was extremely delighted to learn your comment and I will now pass on her heartfelt thanks to you. I would like you to know that all...More

Reviewed 4 weeks ago via mobile

There are 3hotels as 5star. Intercontinental, The yokohama bay hotel Tokyu(ex Pan Pacific) and The Yokohama Royal Park hotel. There are nice hotel and luxury of course.But Yokohama people think New Grand Hotel is especially great hotel. This hotel has traditional and long history at...More

Thank flywithgonta
Response from 宿 泊, マネージャー at Hotel New GrandResponded 3 weeks ago

Thank you very much for your time to post your review regarding your previous stay at our hotel. As we embrace our rich history of our main building especially in this 90 year anniversary, we have a strong resolution that we never stay sedentary but...More

Reviewed 9 July 2018 via mobile

I stayed on the 11th floor, in the Tower, corner room and had a spectacular bay view. The hotel is historic, the original building was built before WW2, still very much in tact and fascinating to see. The room was a little worn, but very...More

1  Thank laura s
Response from 宿 泊, マネージャー at Hotel New GrandResponded 17 July 2018

We thank you for choosing Hotel New Grand and for taking your precious time to post your review with such kind words. I have passed on your praise to all our staff concerned and especially our front desk clerks were thrilled to learn your feedback....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$107 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Yokohama
#2 Spa Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$107 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Yokohama
#2 Spa Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (729)
Room & Suite (388)
Dining (64)
Pool & Beach (1)
Amenities (34)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
shimaBargaraBeach
7 June 2018|
AnswerShow all 3 answers
Response from Kortney K | Reviewed this property |
I'm not 100% sure about the shuttle bus. But according to other sources there is one for an additional charge. The shuttle should either have a storage space in the back of the van if not like usual shuttle buses to fit... More
1
Vote
shimaBargaraBeach
19 March 2018|
AnswerShow all 2 answers
Response from Uktonyuk | Reviewed this property |
Hi The airport website gives the schedule. We flew into Narita and the coach was in the afternoon and we arrived early am. We booked an airport shuttle service. The hotel staff are very helpful and am sure they will be able... More
1
Vote
Priscilla L
14 January 2018|
AnswerShow all 4 answers
Response from ホテルニューグランド宿泊部 | Property representative |
Dear, MS. Priscilla L Thank you very much for contacting us. Regarding transfer from Haneda airport to Hotel new grand, the public bus (720Yen) from Haneda airport to Yamashita Park is the same one as the airport limousine... More
1
Vote
Google Translation
Room Tips
"Our room was a corner and king size with fabulous views over the harbour"
Read review
"Get a room in the tower building facing the bay for magnificent views."
Read review
"try a corner room for view over Minatomira and the port. There are only four."
Read review
"We enjoyed tower high floor"
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