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Hyatt Regency Hakone Resort and Spa

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1320 Gora, Hakone-machi, Ashigarashimo-gun 250-0408 Kanagawa Prefecture
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (1042)
Room & Suite (222)
Dining (168)
What is Travellers’ Choice?
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A note from Hyatt Regency Hakone Resort and Spa
Updated 12/12/21

About

#2 of 253 hotels in Hakone-machi
Location
Cleanliness
Service
Value
Travellers' Choice

Hyatt Regency Hakone Resort and Spa is an excellent choice for travellers visiting Hakone-machi, offering a luxury environment alongside many helpful amenities designed to enhance your stay.

Rooms at Hyatt Regency Hakone Resort and Spa provide a flat screen TV, air conditioning, and a minibar, and guests can stay connected with free wifi.

In addition, while staying at Hakone-machi Hyatt guests have access to 24 hour front desk, room service, and a concierge. You can also enjoy a hot tub and breakfast. Need a place to park? Free parking is available at Hakone-machi Hyatt.

Given the close proximity of popular landmarks, such as Hakuundo Chaen (0.5 mi) and Miyaginohayakawa River Bank (0.7 mi), guests of Hyatt Hakone can easily experience some of Hakone-machi's most well known attractions.

When you’re feeling hungry, be sure to check out Gyeongbokgung, which is a barbeque restaurant that is popular with locals and out-of-towners alike.

Plus, during your trip, don’t forget to check out some of the popular parks, such as Gora Park, Horai Garden, and Onshi Hakone Park.

Enjoy your stay in Hakone-machi!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Bar / lounge
Game room
Patio
Books, DVDs, music for children
Highchairs available
Electric vehicle charging station
Car park
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Massage
Neck massage
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mountain View
Languages Spoken
English, Japanese

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
44Restaurantswithin 1 km
10Attractionswithin 1 km
1646Reviews23Q+A100Room tips

Reviews
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hiroshikizawa wrote a review Aug 2022
1 contribution
“Everything was great. Warmly welcomed on arrival and everything was in order. Breakfast was good and serving staff very efficient. Room was clean and met expectations.” I would highly recommend to my family and friends
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer_Sakaguchi wrote a review Jul 2022
Tokyo, Japan5 contributions2 helpful votes
It was our first trip back to the hotel in a few years, but it was as lovely as we remembered. The staff were all very helpful, friendly and professional. The room was comfortable and well-appointed, although it would have been nice to have two lounge chairs or a sofa instead of just one. Since our last visit, the hotel had installed water servers on each floor to replenish aluminium water bottles provided in the room instead of PET bottles, which was a nice touch. We enjoyed aperitif hour in The Living Room (with complimentary free-flowing drinks including champagne) before an excellent sushi dinner. We were able to check in on line, and received an email when our room was ready even before the 3pm check-in time. The 12pm check-out time allows for a leisurely morning before departure. The location is convenient to the POLA Museum and the Hakone Open Air Museum, two favorite spots of ours in the area.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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自然は素晴らしい! wrote a review Mar 2022
福岡7 contributions2 helpful votes
Even though not a typical Japanese Onsen style accommodation, the modern facility and seasonal Japanese western style cuisine welcome to make your body and soul warm with excellent staffs and a hot spring bath. One of my favorite hotels is this in Hakone.    久しぶりの箱根で、最も好きなホテルのうちの一つに滞在。日本風の旅館ではないものの、モダンな作りの建物、素敵な旬の日本洋風の食事、素晴らしいサービスのスタッフと温泉が、あなたの心も身体も温めてくれます。
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2022
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TokyoJohn2022 wrote a review Jan 2022
Tokyo, Japan1 contribution
Comfortable, spacious hotel with impeccable service. A perfect place to unwind for a few days away from Tokyo. We had a suite room which was generously proportioned and combined every convenience with pleasant views of the surrounding countryside. We dined in our room and found the quality of food to be good. The in-house onsen was clean and uncrowded but a would benefit from a few extra facilities like an outside bath and sauna. The staff paid meticulous attention to anti-covid precautions. Recommended.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cankaze wrote a review Sep 2021
Tokyo29 contributions45 helpful votes
Spent 2 nights for a special occasion, as it was special thought it would be nice to spend a few extra yen on the mountain view room. Granted no fault of the hotel but all I saw were clouds during the stay. In other words if I was to do it again I would book just a regular room. Really not much to do here on bad inclement weather at the hotel, I am sure for those who have the means to afford no problem. For me cost performance wise was just not worth it, again it is a nice hotel the service was good. But this is Japan you expect that the service would be good for the amount of money spent per room. Unfortunately no souvenir shops or gym at this hotel, for those who can afford great hotel but you are paying for the brand. Lesson learned
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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rakshitdesai wrote a review Jul 2021
1 contribution
Located in one of the best places in Hakone. Excellent service and a great food. Afternoon High tea and dinner a must try. We had got a room upgrade which was very kind and surprising. Nice place to celebrate some special occasions.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guillermo wrote a review May 2021
Minato, Japan5 contributions3 helpful votes
This is simply of the best hotels I have ever stayed in my life. From the Japanese minimalist impeccably elegant décor to the exceptional service by all staff (front-desk, restaurant, managers) to the most delectable food I've had in a hotel. There is simply no comparison! It makes me so happy and so relaxed to visit every time I can. Their 3-hour "free flow" happy hour is fantastic and the quality of free drinks (champagne, wine, cocktails) is of the highest quality. The fireplace at the lounge is very cozy and relaxing. The onsen facilities are the best! I cannot stress enough how amicable, welcoming, caring, friendly the staff in the hotel is which elevates your experience to the next level and makes you want to come back again and again!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kevin H wrote a review Mar 2021
Alaska, United States2 contributions
Staff treated family and I like royalty, I been to over 30 countries, even Abu Dhabi, but none come close to Hyatt Regency Hakone Resort and Spa. Best breakfast ever! Room was spotless and 4th floor with a view on superb private balcony. Japanese outdo themselves on separate large bathrooms and heated toilets'. Japanese are there to please so Customs and curtsies, and politeness are second nature. Location was tops too from surrounding areas to visit. Spas onsen leave ones skin soft the next day or two from one days visit! Prefect bed meant prefect sleep!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yasuo S wrote a review Mar 2021
Tokyo, Japan13 contributions4 helpful votes
A very quiet and confirmable hotel at Hakone. The location is ideal with either taking public transportations or car. Train stations are within walking distance although it is a steep hill walk. The rooms were very spacious, especially based on Japanese standards. Bathroom was good but the toilet was not connected to the bathroom, which was a bit odd. The bed was firmer side but not too hard. Pillows were soft and good but better to be larger, which is what I like. We stayed two nights and had French courses. Anything before the main courses was good but main was a bit disappointing. My kid got stakes the first night. The meets were gamey. My wife took Spanish mackerel poele but it was fishy. to offset here bud memory, I bought a good Spanish mackerel after I came home and made a good poele for her. I had Duck and it was okay but did not leave me anything to impress me. On the second night, the restaurant has changed our menus. Three of us took Lobster and Scallops with Americaine sauce. It was good. My daughter took Lamb chops. It was underdone and gamey. My daughter likes medium-rare. So, it was like rare. But starters were very good and the first course which was risotto and soup were very good. It would be good to take a la carte that the full course and pick what you would really like. Wine selection was reasonable, the prices were what you would expect in these restaurants. The lounge serves free flow of bubble, wine, beer, a cocktail of the day in the evening. The lounge was confirmable. There was a drawing room with some books. Overall, we had a good confirmable stay, but dinner main courses were a bit disappointing. We may go back there again but we would not go with the full course. We will pick what we want. The restaurant was supposed to be French, but it was not really like French but some international cuisine. Breakfast was at what you would expect at these places, good. My wife and son said that the Japanese breakfast was very good. The one last thing, the hotel does not offer a gym. The roads around the hotel are all very steep slopes, with no flat roads. If you like trail run, you may find a good place to run but not for easy jogging.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mattsumoto wrote a review Dec 2020
29 contributions49 helpful votes
This was our second visit to this Hyatt Regency (Hakone) and it was fantastic. As mentioned in this title, the staff is amazing, friendly, helpful and goes out of their way to ensure their guests are well attended to. Great food too! Clean rooms, free drinks by the fireplace (4:30 to 7:30). What more could anyone ask for?
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Date of stay: December 2020
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Room Tip: Request a mountain view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$292 - US$392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hakone hotel hakone-machi, hyatt regency hakone machi
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machi
NUMBER OF ROOMS
80
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Frequently Asked Questions about Hyatt Regency Hakone Resort and Spa
Which popular attractions are close to Hyatt Regency Hakone Resort and Spa?
Nearby attractions include Hakone Museum of Art (0.6 km), Gora Park (0.7 km), and Hakone Craft House (0.8 km).
What are some of the property amenities at Hyatt Regency Hakone Resort and Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Hakone Resort and Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Hakone Resort and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Hakone Resort and Spa?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hyatt Regency Hakone Resort and Spa?
Conveniently located restaurants include Itoh Dining by NOBU, GORA BREWERY & GRILL, and Gyoza Center.
Are there opportunities to exercise at Hyatt Regency Hakone Resort and Spa?
Yes, guests have access to locker rooms available in the fitness centre during their stay.
Does Hyatt Regency Hakone Resort and Spa have an airport shuttle?
Yes, Hyatt Regency Hakone Resort and Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Hakone Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Hakone Resort and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Hakone Resort and Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.