We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
After 12 days of hectic travelling, relaxing at the Hyatt Hakone Spa and Resort was a wonderful way to end my vacation. Everything was first class...the room, the view, the spa, the cuisine, the service from the staff, afternoon tea, the complimentary cocktails from 5-7....More
Review collected in partnership with Hyatt Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
This hotel is gorgeous and the area is beyond beautiful. But the most defining feature of our stay was the unbelievable care and attention given by the Event Manager Suzuki. We've stayed at a number of high-end hotels and all of them have incredible service,...More
We decided to stay here as after 3 nights in Ryokans we wanted a bit of luxury. This hotel is a perfect venue for that. Near Gora so worked well as a location for exploring Hakone and the hotel shuttle ferried us to and from...More
Suzuki took amazing care of us during our stay. He was extremely attentive to our needs, our likes and dislikes, and knew who all 9 of the members in our party were. We had a great experience and I would highly recommend this hotel and...More
It’s hard to separate my review of this lovely hotel from the terrific service offered to our family by Suzuki-san, the event manager. We visited with a family of 9. Each of our rooms was the epitome of Japanese elegance. The restaurant service and food...More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask... More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask the time for the shuttle as the time I went, they had only 3 times a day.