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Traveller (517)
Room & Suite (220)
Dining (69)
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Overview
  • Excellent30%
  • Very good40%
  • Average19%
  • Poor8%
  • Terrible3%
Travellers talk about
“ramen”(14 reviews)
“shabu shabu”(14 reviews)
“meat buns”(4 reviews)
Name/address in local language
AMENITIES
Free Internet
Free Parking
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
Suites
4 Star Hotel
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Reviews (610)
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53
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All reviewsramenshabu shabumeat bunsonsen hotelgora stationtempuraprivate bathwooden bathtubhotel wififree coffee teafloor facingjapanese style hotelgreat bathclose to train stationbreakfast and dinnerfugustayed here for nights
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1 - 5 of 102 reviews
Reviewed 3 weeks ago

Setsugetsuka has a great location to have a full Hakone experience. Next to the railway and rope way. After staying in a small tradiotional onsen/ryokan Setsugetsuka is too big. The dinner has too setings, you had to wait for the breakfast etc

Thank 424leenap
Reviewed 19 March 2018

This was billed to be a luxurious spa finale to our Japanese trip. It didn't start well with the trip up the hill from Hakone by a complicated small train line, which could have been quaint, but it was absolutely packed and hot and took...More

6  Thank spml13
Reviewed 29 December 2017 via mobile

I am frankly shocked about the reviews this hotel has received. The price is extortionate and the facilities are awful. The staff are polite but completely ineffectual. Our room was very dusty, the toilet had dried urine streaks down the front of the bowl, and...More

3  Thank MOBec1
Reviewed 20 December 2017 via mobile

It was worth that price! The food was wonderful! They were so yummy! Not to mention the hot spring! Me and my husband went to all three private open air hot spring! It was worth waiting for. They also provide ramen as supper. The room...More

Thank jnete2015
Reviewed 29 November 2017

Stayed here for 2 nights over a weekend with the hotel being full of mostly Japanese visitors. Our room was some walk away from reception but all the better for that as the privacy facing into the forest behind the hotel was excellent especially when...More

2  Thank egdirbmac1
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Most Booked Properties in Hakone-machi
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About
Amenities
Top amenities
Free Parking
Restaurant
Free Internet
Spa
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Spa
Hot Tub
Details
Price range
US$290 - US$715 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Hakone-machi
#22 Top resorts Hotel in Hakone-machi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$290 - US$715 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Hakone-machi
#22 Top resorts Hotel in Hakone-machi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (517)
Room & Suite (220)
Dining (69)
Pool & Beach (1)
Amenities (56)
Family and Play Areas (2)
Questions & Answers
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hoitvu
7 April 2018|
AnswerShow all 3 answers
Response from BT993TT | Reviewed this property |
We were on the 3rd floor of the Moon building. The rooms were good and the views from the balcony were fine. It was overlooking the greenery of the hotel grounds. As were stayed for 2 nights, we tried both types of dinner... More
1
Vote
kantashi
22 May 2016|
Answer
Response from John J | Reviewed this property |
You are only allowed in the private two person onsens at their facilities. All other onsens are prohibited as you must be fully naked in all onsens. Other than that as long as your clothed you're good. Does my... More
2
Votes
lysin2015
12 February 2016|
AnswerShow all 2 answers
Response from John J | Reviewed this property |
They use tap water for in room bath
0
Votes
Room Tips
"top Floors towards back of hotel i.e. not overlooking car parking or street"
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"just don`t stay there"
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"Ask for a room with views of the mountains."
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"Higher floors for better views."
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