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11-3 Chikko, Otaru 047-0008 Hokkaido
E-mail hotel
Lowest prices for your stay
Hotel direct offer!Package deal
Expedia.com
US$181
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Free cancellation until 02/10/22
Rakuten Travel
US$201
View deal
Agoda.com
US$56
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Official Website
Booking.comUS$64
PricelineUS$189
View all 16 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (807)
Room & Suite (445)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Otaru
Updated 20/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 24 hotels in Otaru
Location
Cleanliness
Service
Value
Travellers' Choice
International hotel, Grand Park Otaru located on the bay area in Otaru. With this strategic location easily accessible to Yacht Harbour in Otaru Marina, offering magnificent view of Ishikari Bay, the Hotel provides a special moment away from routine and gracious resort life.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Massage
24-hour security
Baggage storage
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Vending machine
Meeting rooms
Chapel / shrine
Concierge
Currency exchange
Shops
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Package deal
1274Reviews21Q+A81Room tips

Reviews
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Kevin P wrote a review Feb 2022
Okinawa City, Japan3 contributions11 helpful votes
Hotel's Favourite
Stayed only one night during our honeymoon trip in Hokkaido and this was by far the most thoughtful and considerate hotel of our trip! For starters the staff enlightened our day, the lady who took care of us upon our arrival was extremely nice and she brought a surprise cake for our honeymoon! Nice intention. The room was spacious and the view gorgeous. Extremely clean. Thank you all (and specially this lady at the front desk).
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 21 Feb 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your memorable stay was comfortable and we thank you very much for your warm compliments about our staff. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
xClark-Griswoldx wrote a review Jan 2022
Sapporo, Japan157 contributions129 helpful votes
I’ve just finished a night at the Grand Park Otaru due to a blizzard hitting Hokkaido the past three days. Most hotel rooms outside Sapporo and Niseko will be tiny boxes. My room here in Otaru is a very spacious twin. I have a mountain view on the 12th floor and the room is warm and comfortable. Very little noise from other guests. The bathroom has an actual tub, as opposed to the unit bath found all over Japan. The bed is comfortable. Easily this room could accommodate two people, or a small family. The lobby of this hotel is beautiful and there is an entrance into the attached Wing Bay shopping center, where there are plenty of restaurants and a supermarket. Sakaemachi is five minutes by car away, or a 15 minute walk. Everything you need for a pleasant stay is here, with no need to go outside into the snow. One of the best hotels in Otaru.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 15 Jan 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your stay was comfortable. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
山田祥子@山口県大島町 wrote a review Dec 2021
1 contribution
This is the WORST HOTEL where I'd ever stayed in my life. No friendly, slow action. All travelers from abroad, you can find any other hotel closer to the canal and city center, but not here. Far from sightseeing area. No local buses. Anyway, the staffs of this hotel are not professional. They do what they have to do. As a Japanese, I never recommend here. このホテルは決してオススメできません。市内から非常に遠く、バスはない。電車だと小樽市内での移動が大変。フロントは全くプロフェッショナルな仕事をしません。おもてなしではなく、自分のやるべき仕事だけをし、利用客目線は一切ありません。 フロントスタッフも、オフィスのスタッフも、事務的。助けを求めることがあっても、拒否されます。 本当にこのホテルに泊まらなければなりませんか?そうでなければ、運河にもっと近いホテルに宿泊するべきです。ここは絶対にオススメしません。
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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USExpat wrote a review Jul 2020
Kobe, Japan12 contributions12 helpful votes
We stayed here for one night but were disappointed by the location and room. The view of the ocean was nice but the room very dated and had a stale odor to it. The wifi was terrible and barely worked. It was a 20-30 minute walk to the tourist areas through an industrial part of town. Would definitely stay somewhere else next time.
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Date of stay: July 2020
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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hangzzhang wrote a review Mar 2020
1 contribution
Nice hotel room is big and nice view. Better for business or group, a little bit far from central Otaru, but JR station is close and easy to get central. Internet was slow especially at night, I don't know why.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 9 Mar 2020
Dear hangzzhang, Thank you for your feedback. We are glad to hear that you enjoyed the mountain view from our spacious guestroom. At the same time, we sincerely apologize for the inconvenience caused by the Internet service. We will discuss to prevent this from happening again in the future. We all look forward to welcoming you again when you come back to Otaru next time. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
crouie wrote a review Feb 2020
Singapore, Singapore24 contributions46 helpful votes
We stayed here for 1 night as we visited Otaru - the place was okay and did provide a great view over the ocean however for the price I would recommend staying in Otaru and not around Otaruchikko. Also if you are a vegetarian then I would not recommend it as there are very limited food options in and around the hotel.
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Date of stay: February 2020
Rooms
Cleanliness
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Room Tip: Sea view was nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 18 Feb 2020
Dear crouie, Thank you for your feedback. We are very sorry that your recent experience at Grand Park Otaru was not a pleasant one. We took your comment very serious and have decided to start offering some vegan dishes within a few weeks. We do hope to have another opportunity to welcome you back in the future. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ambamb8 wrote a review Feb 2020
Kaohsiung, Taiwan276 contributions196 helpful votes
Last stayed here during the summer. This time came for the ski season. Mountain view room is also very nice (vs. sea view), overlooking the village in snow and railway (from a distance). Sound proof is excellent. The buffet lunch is excellent and of great value. Although it's less premium than the weekend dinner version, but the price is also very reasonable. Definitely much better than going to food court. The fried rice with seafood is so good. Also the Fried chicken with salad dressing. (Both dishes I usually avoid in buffet.) The western dishes could be improved though. The hotel sits on top of a shopping mall with supermarket (Aeon), food court, etc. so it's easy to get everything. The room deco is more traditional yet very well maintained. I am very happy with my stay and will come again.
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 13 Feb 2020
Dear ambamb8, Thank you very much for sharing your experience at Grand Park Otaru. We are glad to hear that you enjoyed the mountain view from the guestroom and the lunch buffet. We wish you would recommend us to your loved ones, and look forward to welcoming you back with us soon. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1mmorta1 wrote a review Jan 2020
Singapore, Singapore3 contributions2 helpful votes
Hotel near JR station, in fact it is linked via the Aeon mall. No worry about crossing of roads or losing direction. Room abit old but it is spacious and good comparing with those in Sapporo. Just love the location and convenience of the hotel.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 26 Jan 2020
Dear 1mmorta1, Thank you very much for sharing your review on your recent stay at Grand Park Otaru. We are glad to hear that you liked our location and had an enjoyable stay with us. We all look forward to welcoming you again when you come back to Otaru next time. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RTW123789 wrote a review Jan 2020
New York City, New York1 contribution
If you need internet access, this is not the hotel for you. There is something that is blocking many sites. Yahoo mail seems to load fine but many innocent sites like news, product review sites are not working. Mobile gaming can only load intermittently. The lobby Wi-Fi seems to be fine. I have friends on multiple floors having the same problem. There are also past reviews with this problem mentioned.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 22 Jan 2020
Dear RTW123789, Thank you for your feedback. We are very sorry that your recent experience at Grand Park Otaru was not a pleasant one and we sincerely apologize for the inconvenience caused by the Wi-Fi service. We take our guest comments very seriously and always strive to provide comfortable accommodations. We do hope to have another opportunity to welcome you back in the future. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yeung N wrote a review Jan 2020
Singapore, Singapore36 contributions32 helpful votes
Stayed at Grand Park Otaru for 3 nights in Jan 2020. Pleasant stay. We were in Otaru mainly for skiing, so didn't really go into the city to check out the canal and other sightseeing spots. The hotel is located not far from the express way, so it is easy to get onto the express way heading to Kiroro, Sapporo Kokusai and New Chitose airport. There is an underground carpark and it costs 1000 yen per day parking, multi-entry. There is a shopping mall connecting to the hotel and it has a few restaurants and a supermarket. The JR train station is about 15 mins walking distance, mostly indoor (until 8pm) through a massive multi-purpose shop (they sell everything). The hotel is a little dated and there is no gym. Nevertheless it was comfortable, good location, and good value for money. Recommended!
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 12 Jan 2020
Dear Yeung N, Thank you very much for sharing your experience at Grand Park Otaru. We are glad to hear that you enjoyed the adjacent shopping mall and skiing during your stay. As you mentioned, our hotel is in close proximity to top-notch ski resorts such as Kiroro and Sapporo Kokusai. Also, we provide a waxing room and service so that our guests' skis and snowboards are in peak performance. We would like to thank you again for taking the time to share your feedback. We all look forward to welcoming you again. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$56 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park otaru hotel otaru, grand park hotel otaru, otaru grand park hotel, hilton otaru, otaru hilton
LOCATION
JapanHokkaidoOtaru
NUMBER OF ROOMS
296
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Frequently Asked Questions about Grand Park Otaru
Which popular attractions are close to Grand Park Otaru?
Nearby attractions include Wing Bay Otaru (0.1 km), Otaru Port Marina (0.3 km), and Aeon Cinema Otaru (0.04 km).
What are some of the property amenities at Grand Park Otaru?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Park Otaru?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Park Otaru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Park Otaru?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Grand Park Otaru?
Conveniently located restaurants include Sushi-Go-Round Sakana Isshin, Otaru, Terrace Brasserie, and Marina Bar & Restaurant.
Are any cleaning services offered at Grand Park Otaru?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Otaru offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Otaru?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Grand Park Otaru?
Many travellers enjoy visiting Kitaichi Glass 3gokan (1.7 km), The Site of Temiya Line (2.7 km), and Former Mitsui Sumitomo Bank Otaru Branch (2.4 km).
Does Grand Park Otaru have any great views?
Yes, guests often enjoy the harbour view available here.