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Grand Park Otaru

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Grand Park Otaru
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704 Reviews from our TripAdvisor Community

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Showing 223: English reviews
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Bangkok, Thailand
Reviewed 5 days ago NEW

The room was comfortable and the staffs were very helpful. We traveled with family and all amenities were sufficient. The view from the room was very nice, seeing the port. The location was good and not far from the tourist places.

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Helpful?
Thank travelfor2017
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We also would like to thank you very much for your feedback and we are very happy to know that you had an enjoyable time visiting Otaru and staying with us. We are all looking forward to welcome you again here at Grand Park Otaru and we all...

Nonthaburi
Reviewed 1 week ago

Tips for improvement Better quality of pillows and sleeping materials. should have round trip shuttle bus to Otaru canal . Very difficult to take find a taxi back to the hotel from the city. Hotel is connected Aeon Mall which is very convenience. It have a perfect view from the window.

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Thank Piyanuch K
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.

Singapore
Reviewed 1 week ago

Stayed there for a night after my Ski trip to Niseko. Very conveniently located next to the train station and connected to a shopping mall. A 5 minutes train ride to Otaru or a 30 minutes train ride to Sapporo. Being next to a mall came with the convenience of dining and shopping at the door step of the hotel....

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Helpful?
Thank EF71R
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming...

Singapore, null, Singapore
Reviewed 2 weeks ago via mobile

We only stayed 1 night in this amazing hotel. Beautiful service, always smiling attendants and lovely clean areas. The room is spacious too with great views! Some to channels can be converted to English speaking by clicking a button on the remote control. Breakfast was included too, with a great selection of good quality Japanese foods. They even have beer...

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Helpful?
Thank adventure_freedom
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We truly look forward to welcoming you again when you come back to Otaru next time.

Singapore, Singapore
Reviewed 3 weeks ago

I just have 1 night stay there. Basically it's good. And bonus is having the mall connected to the hotel! You can do your shopping and grocery in your convenience. As for the room, it's spacious and I got the Otaru Port Marina view. Which is pretty awesome! Room for improvement: The shower facilities is a bit old and need...

Review collected in partnership with this hotel
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Thank Ser1980
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming...

Phuket, Thailand
Reviewed 3 weeks ago

I have problem with other hotel but staff of this hotel try to help me and always smile . Room is good Location connect with aeon supermarket ,drugstore, games center , restaurants . 3-5 mins walk to JR station. Reasonable price.

Review collected in partnership with this hotel
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Thank Jidt2017
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to know that we could help on your needs while you stayed in Japan and it was most welcome to be your assistant. We are looking forward to welcome you again here at Grand Park Otaru and we all wish that is in the very...

Toowoomba, Australia
Reviewed 3 weeks ago via mobile

We stayed at the Grand Park Hotel in Otaru. We had such a good time that we would recommend this hotel for its cleanliness, helpful staff and close proximity to all interesting sites. We found the front desk manager and his staff very friendly and helpful. Teru Omagari San helped organise restaurant visits and gave helpful advice on top spots...

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1Thank hipete
GSM0134, フロント オフィス マネージャー at Grand Park Otaru, responded to this review

Dear Guest, First of all, we would like to thank you very much for staying at Grand Park Otaru. It is always our great pleasure to serve you and we do appreciate your compliments feedback. It is also very nice to know that your wife enjoying the Japanese tradition, Origami. We do keep a crane that your wife made and...

Chatsworth, California
Reviewed 4 weeks ago via mobile

My husband & I stayed here for one night & we are sorry we didn't stay longer! We did upgrade to a beautiful suite which was spacious & decorated lovely. The staff were very accommodating & helpful. The hotel is easily accessible from the JR station via a 10 minute walkway from the station through a mall, to the hotel....

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1Thank lorrie56
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are glad to hear that you had an enjoyable stay with us. We look forward to welcoming you again soon in the near future.

Winnipeg
Reviewed 4 weeks ago via mobile

We booked a non-smoking room but they gave us a smoking room. Yuck! I couldn't breathe even with the window open. I had to take my allergy pill and essential oils and even then had a hard time breathing. The rooms are very nice, clean and overlooking the harbour. It tips attached to a mall and train station. It is...

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Thank WinnipegLaurie
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying with us at Grand Hotel Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are very sorry to hear that we could not provide your preferred room type. Although some of the internet booking sites have options for the guest’s choice...

Reviewed 4 weeks ago via mobile

My SO and I staying 2 nights here. The hotel is connected to a mall and the train station which was incredibly convenient. The mall had some good deals too. The rooms were large, much larger and less expensive than would have been in Sapporo which is only a 20 min train ride away. The rooms are not modern but...

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1Thank Sarah G
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Ms. Sarah G Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Marina Bar & Restaurant
Marina Bar & Restaurant
Cuisines: Italian, Sushi
Terrace Brasserie
Terrace Brasserie
Cuisines: Italian, Chinese
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Complimentary hotel-wide Wi-Fi ... more   less 

Additional Information about Grand Park Otaru

Address: 11-3 Chikko, Otaru 047-0008, Hokkaido
Region: Japan > Hokkaido > Otaru
Price Range: €61 - €293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Otaru 4*
Number of rooms: 296
Reservation Options:
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Also Known As:
Grand Park Otaru Hotel Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Otaru Hilton
Grand Park Otaru Japan - Hokkaido
Hotel Style:
#2 Family Hotel in Otaru
#3 Romantic Hotel in Otaru
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Otaru staff and other travellers.
11 questions
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Questions? Get answers from Grand Park Otaru staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the hills have the most beautiful views”
282vincent, 15 Mar 2017 | Read review
“Ocean side non smoking”
202GeorgeC, 13 Mar 2017 | Read review
“Definitely go for the ocean view!”
410jodih, 13 Mar 2017 | Read review
“Spend an afternoon to shop in the mall next to it. Very complete for souvenir, local products, cosmetics and chocolate.”
juliatK9338NK, 12 Mar 2017 | Read review
“free parking”
EugeniaA662, 6 Mar 2017 | Read review
5 of 5