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Grand Park Otaru

Grand ParkUS$85*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$122*
US$85*
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US$98*
US$98*
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Grand Park Otaru
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768 Reviews from our TripAdvisor Community

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Showing 235: English reviews
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Reviewed 2 days ago NEW

Nice view of mountains from room, or greater view of marina if paying for the more expensive rooms. Clearly a bit old from the carpets but nonetheless well-maintaned. Aeon supermarket directly across at the other end of hotel building from the lobby. Shops useful for those looking for bargains as most are of the outlet type. Seafood market nearby to...

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Helpful?
Thank Markos T
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming...

Hong Kong, China
Reviewed 1 week ago

This is an old hotel but I think generally the conditions are still fine. The staff service is good and attentive. There is also excellent sea view if you order a sea-view room. However, it is a bit far from the town. I take taxi back and forth and it takes around US10 more per trip. Otherwise you have to...

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Helpful?
Thank Comie H
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We are very sorry that we could not meet your expectations, and for all the inconvenience you have experienced. As you pointed out, our hotel is located about 5 minutes...

Singapore
Reviewed 1 week ago

Rooms are seriously outdated and hot water was inconsistent, however hotel staffs were friendly and attentive, smooth check in and out. Conveniently located just next to a shopping mall with underground parking lots.

Review collected in partnership with this hotel
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Thank Krisdono C
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.

Singapore, Singapore
Reviewed 1 week ago via mobile

We stayed here for a night, and were kindly given the bay suite on the 18th floor with a beautiful sea view! By far the largest room we got on our Japan trip. Luxury of space, with 2 toilets, one large one in the bedroom and another smaller one in the living room. The shower was excellent! Hot water with...

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Helpful?
Thank kianggg
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. Also, as you pointed out, our...

Melbourne, Australia
Reviewed 2 weeks ago

Definitely the best hotel in Otaru. staff are kind and responsive, rooms are clean and wide. Very close to Otaruchikko JR station, convenient location. Will recommend to friends, and stay again if visiting Otaru next time.

Review collected in partnership with this hotel
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Thank yayiw2017
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We truly look forward to welcoming you again when you come back to Otaru next time.

Singapore, Singapore
Reviewed 2 weeks ago

Stayed one night at their Ocean View room. The room is spacious and clean. The ocean view is pretty stunning especially in the evening. One of the greatest convenience of this hotel is that it is located on top of a shopping mall. So you don't have to worry about being unable to get your amenities. One of the disadvantages...

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Helpful?
Thank Germite
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and...

Singapore, Singapore
Reviewed 2 weeks ago

Great location next to the JR line, easy to spot from the exit of the train station. Convinence of the mall, away from the city with great sea view from the room. Easier to walk along the side of the road to hotel instead of through the mall when the weather permits.

Review collected in partnership with this hotel
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Helpful?
Thank vivian32
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We...

Hong Kong, China
Reviewed 3 weeks ago

The room is very spacious as in Japan’s standard. However, the decoration is outdated like in the early 90’s style. We have to open the window for fresh air as my roommate kept sneezing (Allergic Rhinitis) with the air-conditioning on. The ocean view is stunningly beautiful and is worth paying a few more dollars for it. The hotel locates slightly...

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Helpful?
Thank jo l
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main...

Reviewed 3 weeks ago via mobile

Staying in some hotels in the city such as Osaka and Tokyo, this hotel was spacious! I booked just one day in advance and being the golden week in Japan prices were beyond its normal price. But I was still satisfied to find a place to stay. It is 2 stations away from the Otaru station but since the hotel...

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Helpful?
Thank Yu J
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay with us. We truly look forward to welcoming you again when you come back to Otaru next time.

Cardiff
Reviewed 3 weeks ago

Six of us and a baby visited this hotel for their buffet lunch last week, and thoroughly enjoyed it. Two were vegetarian and four were meat eaters, and there was plenty of choice for everyone. The food was appetisingly presented, with ample choice and quantity. The hotel had ample parking, and is conveniently situated in a large shopping area, and...

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Helpful?
Thank taffandhubby
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this review

Dear Guest, Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Marina Bar & Restaurant
Marina Bar & Restaurant
Cuisines: Italian, Sushi
Terrace Brasserie
Terrace Brasserie
Cuisines: Italian, Chinese
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Luxury hotel, International Grand Park Otaru located on the bay area in Otaru. With this strategic location easily accessible to Yacht Harbour in Otaru Marina, offering magnificent view of Ishikari Bay, the Hotel provides special moment away from routine and gracious resort life. ... more   less 

Additional Information about Grand Park Otaru

Address: 11-3 Chikko, Otaru 047-0008, Hokkaido
Region: Japan > Hokkaido > Otaru
Price Range: €74 - €392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Otaru 4*
Number of rooms: 296
Reservation Options:
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Also Known As:
Grand Park Otaru Hotel Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Otaru Hilton
Grand Park Otaru Japan - Hokkaido
Hotel Style:
#2 Family Hotel in Otaru
#3 Romantic Hotel in Otaru
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Otaru staff and other travellers.
12 questions
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Questions? Get answers from Grand Park Otaru staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the hills have the most beautiful views”
282vincent, 15 Mar 2017 | Read review
“Ocean side non smoking”
202GeorgeC, 13 Mar 2017 | Read review
“Definitely go for the ocean view!”
410jodih, 13 Mar 2017 | Read review
“Spend an afternoon to shop in the mall next to it. Very complete for souvenir, local products, cosmetics and chocolate.”
juliatK9338NK, 12 Mar 2017 | Read review
“free parking”
EugeniaA662, 6 Mar 2017 | Read review
5 of 5
Grand Park
US$85* /night
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Hotels.comUS$98
PricelineUS$98
Rakuten TravelUS$122
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Prices are for 1 room, 2 adults
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