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Matsue New Urban Hotel

40-1 Nishichamachi, Matsue 690-0845 Shimane Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (112)
Room & Suite (56)
Dining (31)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Matsue New Urban Hotel
Updated 12/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#37 of 71 hotels in Matsue

Matsue New Urban Hotel is an excellent choice for travellers visiting Matsue, offering a budget friendly environment alongside many helpful amenities designed to enhance your stay.

Nearby landmarks such as Shirokata Tenmangu Shrine (0.5 mi) and Buke Yashiki (0.7 mi) make Matsue New Urban Hotel a great place to stay when visiting Matsue.

Guest rooms offer amenities such as air conditioning and a refrigerator, and guests can go online with free wifi offered by the hotel.

The property also boasts an on-site restaurant, to help make your stay more enjoyable.

If you like pubs, Matsue New Urban Hotel is conveniently located near Kokusai Uchu Seibutsu Kenkyujo, Matsue Horikawa Ji Beer Hall, and Cioppino Kitchen.

If you are interested in exploring Matsue, check out a castle, such as Matsue Castle.

Enjoy your stay in Matsue!

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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Books, DVDs, music for children
Highchairs available
Banquet room
Meeting rooms
Paid private parking on-site
Breakfast buffet
Complimentary tea
Vending machine
24-hour security
Baggage storage
Convenience store
Currency exchange
Gift shop
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Cable / satellite TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Chinese, Japanese
104Reviews2Q+A5Room tips
Traveller rating
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  • English
PVR2 wrote a review Jun 2017
The Netherlands227 contributions52 helpful votes
Really neat hotel and while room design is not up to modern standards New Urban has fantastic breakfasts, great views from the buffetroom and it boasts an in home onsen. Add a fine convenience store to that and you'll have a nice haven with a great view, and nive restaurants within walking distance. They have a shuttle bus to the station.
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Date of stay: May 2017
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Ask for a lake view room.
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Tristan J wrote a review Feb 2017
19 contributions1 helpful vote
I stayed in the Matsue New Urban Hotel for two days during my travel through Shimane. The hotel is located right in the heart of the city so it is even possible to access major attractions such as Matsue castle by walk. The service was great and the breakfast was amazing as you were even able to choose between two different breakfasts. On top of that, there was a convenient store right in the hotel so even if you feel like buying a snack after midnight you do not have to leave the building. A great place to rest for travelers who are looking for a convenient stay!
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Date of stay: December 2016
Trip type: Travelled solo
Room Tip: I would recommend one of the rooms on the higher floors to get a nice view of Matsue city.
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Mark F wrote a review Nov 2015
Okayama, Japan37 contributions21 helpful votes
I stayed at the New Urban Hotel for a total of six nights, 4 nights in September 2015 and 2 in October 2015. Location: the hotel is located just where the lake meets the mouth of the river running through Matsue. Thus many rooms have a view of the lake (though not all, and the price may be slightly higher for these - I'm not sure). It is about a 10-15 minute walk from Matsue Station, but if you do not have much luggage it is a pleasant walk. Matsue is an easy city to get around as it is not very big. There is an International Tourist Office just as you come out of the station and they have English maps of the city, so walking to the hotel is not difficult. The hotel also provides a free shuttle bus to the station in the mornings. At - if I remember correctly - 8am, 8:30am, 9am and 10am. Though they do not - as far as I know - do a station pick-up, if you arrive when the shuttle bus is returning to the hotel, I imagine it would be possible to arrange a lift. The hotel is also very near Matsue Castle - it's basically just 10 minutes up the road from there - and there is also a very nice shrine - Gesshoji Shrine - nearby. If you have a car, the hotel is located by the road that runs north of the lake straight to the famous Izumo-Taisha shrine, and the 45 minute lakeside drive to this shrine is very nice. The hotel: The New Urban Hotel is comprised of two adjacent buildings: the New Urban Hotel and New Urban Hotel Annex. The Annex is the newer of the two buildings and is also where the onsen is located (on 3rd floor) and where the Japanese breakfast is served, on the ground (1st) floor (Western breakfast is offered on 9th floor of the other building). The Japanese breakfast is very good. I did not try the Western one, but it would have the bonus of the 9th floor views over the Lake. Wifi in the annex was perfect, but a bit patchy in the other building. The rooms are fairly typical Japanese business style, but slightly bigger than the Osaka, Kyoto or Tokyo norm. They are clean and pleasant in both buildings. A yukata and slippers are provided for wandering around the hotel and for going to the onsen. The onsen is just one large bath, but very pleasant. The staff are friendly and obliging - as in most Japanese hotels - but there is one difference in that one of the staff members - Chiemi - has a good command of English. She works from 9am to 5:30pm. She is very friendly and efficient and really helpful (I hope the hotel is aware of what an asset she is!). This means that it is possible to call the hotel directly to book a room if you call and ask to talk to her. You could then specify lake view, accommodation in the annex and ask about a possible station pick-up with the certitude that the person at the other end of the phone understands you (not always the case in Japan!) There seem to be a lot of hotels in Matsue and some visitors may be more inclined to choose one nearer Matsue station (for example, the Japanese chain Dormy Inn, which is a very good business hotel), but I would recommend the New Urban Hotel because the prices are reasonable, it has a slightly less businessy feel to it and its location by the lake is convenient for sightseeing. I would also recommend that visitors visit the Adachi Art Museum, which is in a town around 45 minutes from Matsue. It has one of the most beautiful Japanese gardens I have ever seen and the art is fantastic.
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Date of stay: November 2015
Trip type: Travelled solo
Room Tip: Annex slightlty better, onsen is in the annex building. Call and check if lakeside rooms...
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1 Helpful vote
Rika P wrote a review Jun 2013
Quedlinburg, Germany168 contributions33 helpful votes
I slept in the New Urban hotel for one night in a single room. The room was really big, clean and had everything I needed. There was free internet access as well. There was a nice Onsen in the hotel, so you got a Yukata (traditonal Japanes clothes), which you could wear in the hotel. The staff was nice, but they couldn't talk English. They were really polite. I only ate breakfast at the hotel, but I could choose if I want to eat Japanese style breakfast or not. They had a really big buffet-style breakfast and although I chose Japanese-style-food, they still provided some western style food as well. So don't be afraid to choose the Japanese breakfast. There is also local food, which usually would be really expensive. But there you could eat as much as you wanted. The location is really convinient. It is only a short walk from Matsue castle and next to Lake Shinji. I had an amazing view from my room, so in the morning I could see the befogged lake, which looked really beautiful.
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Date of stay: March 2013
Sleep Quality
Trip type: Travelled solo
Room Tip: I recommend to choose a room with a view to Lake Shinji.
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Olga I wrote a review Mar 2013
Tokyo, Japan62 contributions20 helpful votes
I stayed at the New Urban Hotel for one night and it was great! First, the location is really good, then it is directly at the river Shinji. So I had a beautiful view from my room over the lake. And you can reach the Matsue castle in like 10min. The room it self was big and had everything one needs. I even got a yukata for "Ofuro" (public bath") , which was on the third floor. The service was nice and friendly. They explained everything about the breakfast, room keys and gave me even a map with some restaurants near by. There were also some information in english in the room it self. For the breakfast i could choose between a western and japanese breakfast and I took the japanese one. It was a buffet with an amazing offer of delicious food, even fruits! Great!
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Date of stay: March 2013
Sleep Quality
Trip type: Travelled solo
US$52 - US$118 (Based on Average Rates for a Standard Room)
JapanChugokuShimane PrefectureMatsueMatsueshinjiko Onsen
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Frequently Asked Questions about Matsue New Urban Hotel
Which popular attractions are close to Matsue New Urban Hotel?
Nearby attractions include Shinjiko Ohashi Bridge (0.2 km), Kaarkoro Art & Studio (0.3 km), and Takeshima Archives (0.4 km).
What are some of the property amenities at Matsue New Urban Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Matsue New Urban Hotel?
Top room amenities include air conditioning, a refrigerator, and a bidet.
What food & drink options are available at Matsue New Urban Hotel?
Guests can enjoy an on-site restaurant and complimentary tea during their stay.
Is parking available at Matsue New Urban Hotel?
Yes, free public parking nearby, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Matsue New Urban Hotel?
Conveniently located restaurants include Teien Saryo Minami, Kohi-kan Kyomiseten, and Kawakyo.
Are any cleaning services offered at Matsue New Urban Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Matsue New Urban Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Matsue New Urban Hotel?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Matsue New Urban Hotel?
Many travellers enjoy visiting Matsue Castle (0.7 km), Matsue Castle Town (0.6 km), and Former Yakumo Koizumi Residence (1.2 km).