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Hoshino Resorts KAI Matsumoto

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Hoshino Resorts KAI Matsumoto
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85 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Level Contributor
3 reviews
Reviewed 4 weeks ago

Love this place and impressed with the level of service. The team anticipates rather than react. My husband and I were caught in a jam while returning to the hotel and run the risk of being late for dinner. When we drove into the drive way, someone ran out from nowhere while we were parking to bring us umbrellas (it... More 

Helpful?
Thank Regina G
Hoshino_Resorts, 広報担当マネージャー at Hoshino Resorts KAI Matsumoto, responded to this review

Dear Regina G, What a great feedback we have received from you! The team and I are absolutely happy to hear that you had such an enjoyable stay here at Hoshino Resorts KAI Matsumoto. We truly appreciate your genuine compliments. We strive to provide a wonderful ryokan experience to all the guest including tourists coming from all over the world.... More 

Melbourne, Australia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 October 2016

i could stay forever. This small design hotel has it all if you are prepared to splash out for a night. Amazing ambience, top notch private and hotel onsens, food to die for...and live music in the evening. Think mid-century Japanese style..sliding panels...matted rooms. We stayed for a night on our way down from skiing to Kyoto. The staff are... More 

Helpful?
Thank SueAust
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Matsumoto, responded to this review

Dear SueAust, Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto, and thank you very much for taking your valuable time to place comments for us. It was great to read your very positive comments for us! I will share your review with the rest of the team and we thrive on providing better services. We... More 

San Jose, California, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 April 2016

Our tour stay at Kai Matsumoto one night. We were treated like kings and queens. People there are friendly and patient to explain each dish to us for dinner. This hotel also hosts a concert every night. We enjoyed the piano and flute and totally relaxed. We have our private onsen( hot spring) in room but they also offer the... More 

Helpful?
Thank Grace C
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Matsumoto, responded to this review

Dear Grace C, Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto, and thank you very much for taking your valuable time to place comments for us. We are thrilled that you especially enjoyed the hot spring and the concert we hold every night. Your high praise for us is greatly appreciated. It is my pleasure... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2016 via mobile

The food there was great, but the building was a little old and small. Was expecting something like Hoshino Resort since the price is about the same. Service was good, just didn't like the room even our room has a Opened-air bath.

Helpful?
Thank Jul H
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Matsumoto, responded to this review

Dear Jul H, Thank you for taking time to review our hotel. We truly appreciate your kind comments about the food and service. Also thank you for your feedback about the room. I will share your review with the rest of the team and we thrive on providing better quality products to meet guests’ expectations. We hope to deliver a... More 

London, United Kingdom
Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 November 2015

Beautiful ryokan in Matsumoto. Very Japanese - beautifully appointed tatami rooms with private onsen. The breakfast and dinner package is brilliant value - the food is Michelin quality and service has no comparison - amazing! Great onsen complex as well with 13 different types (indoor and outdoor pools, rain room, steams, sauna, massage chairs, etc). Would return again!

Helpful?
1 Thank NeilC5
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Matsumoto, responded to this review

Dear NeilC5, Thank you for taking the time to review Hoshino Resorts KAI Matsumoto. We are very pleased to hear that you liked your recent stay with us. We truly appreciate your kind comments about our food. As you mentioned, variety styles of onsen could be enjoyed in KAI Matsumoto so that our guests could have a fun/relax moment in... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 October 2015 via mobile

Amazing food. Amazing room. Amazing Ryokan experience. We got a room with a private outdoor Onsen . Definitely worth the extra. Basically stayed in it until the noon checkout. Meals were in a private room. Every dinner course was explained very well in English.

Helpful?
Thank Julian L
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Matsumoto, responded to this review

Dear Julian L, Thank you for taking time to review Hoshino Resorts KAI Matsumoto. We are pleased to hear that you enjoyed your recent stay especially the private outdoor Onsen. I will share your kind comments with the rest of the team. Every season, we prepare different menus using seasonal local ingredients. We do hope we have another chance to... More 

Thailand
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 May 2015

The ryokan is a modern japaness and about 20 min taxi drive from the station. I stayed in Tatami Suite with Outdoor Bath. The room were nice and spacious. I think it's more than enough for 4 pp however I went alone. The onsen facilities are very nice and comfortable lots of clean space to relax and open almost 24... More 

Helpful?
Thank iklalanla
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 April 2015 via mobile

This hotel is a very nice spot on the quiet city of Matsumoto. We stayed 1 night here while stopping by to see the castle. We had a room with a private onsen to go along with all of their others available to all guests. The tradition ryokan setting of the rooms added to the beautiful aesthetics and experience of... More 

Helpful?
Thank DKULE9
Seattle, Washington
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 24 February 2015

We stayed at Kai Matsumoto for two nights after several days in Tokyo. Kai Matsumoto was a dream after the crazy pace of Tokyo. This modern ryokan is a short taxi ride away from the city in a quiet neighborhood. Our welcome upon arrival was warm, and we were personally escorted to our rooms by one of the English speaking... More 

Helpful?
1 Thank JourneysFromSeattle
New York City, New York
Level Contributor
2 reviews
Reviewed 17 August 2013

This ryokan was top notch, friendly and accommodating. The hot baths were great for detoxing from jet lag at 4am! I can't say enough good things about this Kai Matsumoto - pure indulgence! And the food was really beyond yummy.

Helpful?
Thank mike s

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Amenities

Highlights
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Designed with an artfully whimsical touch, KAI Matsumoto offers a luxurious multi-feature onsen bath and premium beef and vegetable dishes. KAI Matsumoto is surrounded by the breathtaking Japanese Alps in Nagano prefecture. After soaking in eight baths of hot spring water drawn from Asama Onsen Hot Springs, go on a walking tour to nearby Matsumoto Castle, the National Treasure of Japan. ... more   less 

Additional Information about Hoshino Resorts KAI Matsumoto

Address: 1-31-1 Asamaonsen, Matsumoto 390-0303, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Matsumoto > Asama Onsen
Price Range: €316 - €720 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoshino Resorts KAI Matsumoto 4*
Number of rooms: 26
Reservation Options:
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Also Known As:
Hoshino Resorts KAI Matsumoto Japan - Nagano Prefecture
Hotel Style:
#4 Onsen Hotel in Matsumoto
#4 Luxury Hotel in Matsumoto
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Questions & Answers

Here's what travellers have asked, with answers from Hoshino Resorts KAI Matsumoto staff and other travellers.
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Questions? Get answers from Hoshino Resorts KAI Matsumoto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no need for rooms with private bath as the onsen is great.”
 of 5 bubbles 328reginag, 3 Nov 2016 | Read review
“A family suite is great for four - intimate and spacious”
 of 5 bubbles SueAust, 1 Oct 2016 | Read review
“I would suggest getting a room with a private outdoor stone onsen bath. This is a nice addition for those who are less accustomed to bathing nude in the presence of other guests. But I would recommend being brave and trying the main spa baths of the hotel. They are magnificent.”
  • Coffee in our room at Kai Matsumoto
  • Waking up at Kai Matsumoto
 of 5 bubbles JourneysFromSeattle, 24 Feb 2015 | Read review
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