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I stayed here twice in November. Once for business and once with my family (wife and two kids aged 5 and 8). The service is outstanding. Everyone is friendly and helpful. The hotel is located 10 mins drive from the famous Matsumoto castle. I believe...More
A beautifully appointed hotel complete with quiet sliding doors and private onsens in some rooms. Public onsens, separate for men and women are available. Delicious and plentiful set meals for dinner and breakfast are available. Private concerts (usually a pianist and/or violinist or flautist) are...More
Thank Teresa C
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 12 October 2017
Dear Teresa C,
Thank you very much for taking the time to review Hoshino Resorts KAI Matsumoto.
Your comments are much appreciated and we are very happy to hear that you enjoyed the concerts. Our services strive to continue to offer a memorable ryokan experience....More
We had a weekend getaway from Tokyo and wanted to experience the very best Ryokans Japan have to offer. Hoshino Resorts came highly recommended by my Japanese and non-Japanese friends and I have to say, their recommendation was beyond expectations.
Consistent with the rest of...More
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 30 August 2017
Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto. I will share your great review with the rest of the team and we thrive on providing better services. We are so pleased to hear that you could have an...More
An upscale onsen hotel convenient to central Matsumoto City in Nagano. There doesn't seem to be much to do in the immediate area, but it's a great place to spend the night after walking around seeing the sights in the city. The rooms are modern...More
Thank Arnold F
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 28 May 2017
Dear Arnold F,
Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto, and thank you very much for taking your valuable time to place comments for us. We are so happy to hear that you had an enjoyable stay with us.I...More
Escaped the crowds in Tokyo and headed for the hills. From the minute we arrived we felt welcomed and pampered. Our "family" room with private onsen bath was perfect for three adults. We all had massages, and tried out all the public mineral baths. The...More
Thank Susan B
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 23 April 2017
Dear Susan B,
Thank you very much for taking your valuable time to place comments for Hoshino Resorts KAI Matsumoto. What beautiful pictures you shared with us!
We are thrilled that you had a wonderful stay and were satisfied with our service. Your high praise...More
US$457 - US$807 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Luxury Hotel in Matsumoto
#4 Onsen Hotel in Matsumoto
Number of rooms
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Nagano Prefecture >
Also Known As
Hoshino Resorts KAI Matsumoto Japan - Nagano Prefecture