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Hotel is big but only 11 storey high with water pool and Halloween decorations at the lobby when I visit the hotel. Room is spacious with free fast wifi. Bathroom with bathtub and heated toilet for winter. Amenities are complete.
Staffs are friendly. I asked for directions to the convenience store, and she shown me the map to give directions, and she offered me umbrella since it was lightly raining outside. Free bicycle also available for guests.
Response from gifumiyakohotel, フロント at Miyako Hotel Gifu
Responded 1 week ago
Thank you for taking your time to write the review. We are glad to hear your valuable comment. Did you have a nice time in Japan? We hope you could enjoy and had some nice experiences. We are looking forward to seeing you someday in the future. Sincerely yours,
We were on a tour so the tour guide told us what we need to do because the staff only talk Japanese so you have to know japanese or you will need someone to translate. The hotel was very nice and clean. Getting to the place was hard as the tour bus had to go down a skinny road and over hills. We got to sleep on the floor like Japanese do and it was nice. We got to wear the japanese clothes and the food wasn't too bad. The buffet breakfast was more japanese food so not really what I like as I wanted some western food but it was ok. We got to use the hot pools and it was very interesting. I would go again just to do the hot pools.
Great hotel, beautiful lobby. Buffet breakfast was very nice. Unfortunately couldn’t get a cot for our 1 year old so she slept poorly. They only give cots up to 6 months. We had a view of the FC Gifu field, unfortunate no home games during our visit. Not too far from a few restaurants and cafes and convenience stores, but need to get a bus or taxi into town. Recommend a day trip by bus (50 min) to goji hachiman (the water village). The town library is amazing too.
The hotel is so comfort and clean, the problem is it's located so far away from the town. The food buffet is quite good but not cheap. Staffs are friendly but no one speak english, it's not normal for a 5 star hotel.
Thank you for taking your time to write the review. We will try to improve our service and language skill more and more. We hope you had good memories and some nice experiences in Japan. Thank you again for your stay with us Gifu Miyako Hotel We look forward to seeing you someday in the future. Sincerely yours,
Do not take the risk of staying in this hotel, unless you can speak Japanese! The reception and guest desk do not answer the domestic phone and once you succeed in getting an answer, nobody there understands English! A simple request to show us how to reach in their tv system an English channel while the remote control and the screen contain only Japanese writings, produced a parade of useless attendents that did nothing but mumbling in Japanese and bowing time and again. Even the manager in charge was unable to utter a single word in English. Can you imagine what could be the result in this situation if you eere in need of medical assistence? God forbid!
Response from 岐阜都ホテル, フロント オフィス マネージャー at Miyako Hotel Gifu
Responded 24 May 2018
Thank you very much for staying with us Gifu Miyako Hotel. We do sincerely appreciate your comments on language communications, however we very sorry to hear that the service you encountered from our reception team was not to your expectations. We take your valuable feedback seriously and we will review it with the manager concerned for improvement. We will be look forward welcoming you again in the near future.