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Doubletree by Hilton Ras Al Khaimah

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Traveller (465)
Room & Suite (119)
Pool & Beach (62)
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Overview
  • Excellent57%
  • Very good32%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(24 reviews)
“treetop bar”(6 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Doubletree by Hilton Ras Al Khaimah
Special Offer: Plan Ahead and Save
Offers from Doubletree by Hilton Ras Al Khaimah
Special Offer: Plan Ahead and Save
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Reviews (946)
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All reviewsrooftop pooldoubletree by hiltontreetop barpodium restaurantdouble treemarjan islandfree shuttledubai mallsmall poolhalf marathonjunior suiterooms are largeal khaimamanar mallrestaurant staffbuffet dinnerresort and spa
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11 - 15 of 570 reviews
Reviewed 16 February 2018 via mobile

The hotel room is beautifully designed, the sandy beach is calm and wide, lots of sports activities, generous and active breakfast, various restaurants and relaxing SPA Fire works were fabulous as they were played for 3 nightsMore

Thank kurtbowie
Response from Ruth J, Guest Relations Manager at Doubletree by Hilton Ras Al KhaimahResponded 19 February 2018

Dear Kurtbowie, Thank you very much for choosing to stay in our hotel, and for taking the time to write about your great experienced with us. We have taken note of your positive feedback and I will share it with our team members. Once again,...More

Reviewed 15 February 2018

Anthony and Prasanth of the Front Desk did an awesome job with my check and check out experience. They were helpful, friendly, thorough with the details, and the process was smooth and quick. I always appreciate the warm welcome cookie that they give when you...More

Thank katherinete
Response from Ruth J, Guest Relations Manager at Doubletree by Hilton Ras Al KhaimahResponded 19 February 2018

Dear Katherine, Thank you very much for choosing to stay in our hotel , and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. Glad to hear that...More

Reviewed 7 February 2018

Lovely friendly welcome on arriveral with a hot cookie. Beautiful hotel and surroundings. Room always clean and over looked the infinity pool. Staff very pleasant at all times. My husband and I went for the dine around deal, went to the al a Cart restaurants...More

1  Thank Nikthechik
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 9 February 2018

Dear Nikthechik, Thank you for choosing to stay at the DoubleTree by Hilton. We appreciate the feedback that you have provided us with for the stay. We enjoy knowing that we were able to creating such a rewarding and spectacular stay for you. It is...More

Reviewed 28 January 2018

Wonderful stay! Excellent customer service! All the staff from reception, dining and housekeeping were warm, cheerful and accommodating! Loved my stay here as always and would definitely recommend this to anyone! :)More

Review collected in partnership with DoubleTree by Hilton
Thank ocfemiajulie
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 29 January 2018

Dear Ocfemiajulie, Thank you for choosing to stay with us at the DoubleTree by Hilton in Ras Al Khaimah. We truly appreciate the tremendous feedback that you have provided us with for your stay. We are so delighted to know that you had an enjoyable...More

Reviewed 22 January 2018

Wonderful stay, and very friendly friendly staff. specially Harider, Ajay, Cza and the barmen in the restaurant and also in the Tree top bar were very helpful and served us wonderful. Nice rooms, Clean and tidy over all it was a good stayMore

Review collected in partnership with DoubleTree by Hilton
Thank Stanley D
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 24 January 2018

Dear Stanley D, Thank you for choosing to stay with us at the DoubleTree by Hilton in Ras Al Khaimah. We are very delighted to hear the feedback from your stay. We are pleased to know that the stay was tremendous and that the staff...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$62 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Ras Al Khaimah
#4 Spa Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$62 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Ras Al Khaimah
#4 Spa Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (465)
Room & Suite (119)
Pool & Beach (62)
Dining (29)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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moosaeb
19 March 2018|
Answer
Response from RiadJohn | Property representative |
Dear Moosaeb, Thank you for choosing to stay with us at the DoubleTree by Hilton. This would depend on the package that your booking currently has, if it is only upgrading the package the rate will be different. Since our... More
0
Votes
moosaeb
19 March 2018|
Answer
Response from RiadJohn | Property representative |
Dear Moosaeb, Thank you for choosing to stay with us at the DoubleTree by Hilton in Ras Al Khaimah. As for the email, if you go to our main website, which can be accessed through the TripAdvisor page, you will be able to... More
0
Votes
yhxiah
If you’re not happy with your stay, approach anyone from the team and we will make it right for you. This motto doesn’t apply at all in Double Tree by Hilton Ras Al Khaimah and Marjan. For the guest/S that are planning to stay in this property, be cautious enough as some of the property staffs are bunkers and crooks (they are also doubtful and not experienced enough with what they’re doing and designation.) Be sure not to encounter any issues as they are not capable in rectifying any situations; they’re not approachable, flexible and reliable with their words and not professional enough, in addition without any word of wisdom as well - this applies with any issues as a guest/S may encounter; especially when it comes to money matters. Hospitality should not be based all the time in revenue and how to get money from your guest/s especially without clear justification to the point that the property will charge the guest/S without proper investigation and communication and documentation. Hospitality should be like putting your shoes even just for sometime/s in your guest/s shoes and not to fool them with hidden charges. Sometimes the property staff needs to have the capability and ability of listening and understanding your guest/s before making any decisions; especially if you’re the person who’s empowered to make the decision. We’re on business trip just for a very short period of time and for the first time we have tried the property and the experience was way too far from what we have expected in the very beginning, we are so frustrated and not happy at all and will definitely our last stay and not recommendable as well based on what we have experienced. We understand that everyone may face different situations however, in any occasions the property can show the genuine hospitality. Giving alternative/s is one way of being hospitable instead of answering NO directly. Hospitality training is very important and should be applied to the following (Mercy - RESERVATION DEPT, Anthony and Prashanth - RECEPTIONIST, Bilal - NIGHT AUDITOR, Ruth - GUEST RELATIONS MANAGER) as it will definitely assist in delivering quality service with all your guest/S at the present and future guest/s. Hilton is known for its standard and the above experienced in someway jeopardised the brand reputation.
8 February 2018|
Answer
Response from RiadJohn | Property representative |
Dear Yhxiah, Thank you for the feedback and for choosing to stay with us at the DoubleTree by Hilton. We are sorry to hear that your stay did not go as expected. We understand that you are upset about the hospitality... More
0
Votes
Room Tips
"When staying here, call to be given slippers; they're only provided upon request."
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"Sea view is best, bottom floor"
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"mid range if on all inclusive"
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"Top floor rooms are better due to traffic sound."
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