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Mercure Grand Jebel Hafeet

Jebel Hafeet Truck Rd, Al Ain 24476 United Arab Emirates
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Traveller (1231)
Room & Suite (212)
Dining (92)
Payments made by partners impact the order of prices displayed. Room types may vary.


#10 of 19 hotels in Al Ain
Travellers' Choice
Mercure Grand Jebel Hafeet is a unique mountain oasis resort at the top of historical Jebel Hafeet at the lofty height of 3,000 feet. The hotel features 124 rooms and suites offering ultimate comfort and tranquility in a verdant and spectacular setting with good view, free of noise & air pollution, family-oriented. The hotel is well-known for local and international market in both Business and Leisure Segments. Romantic stay for Honeymooners, Team-building activities & cool climate during summer. Al Ain is the second largest city in the Emirate of Abu Dhabi and also known as "The Garden city" as more than 30 gardens and parks are located there. Jebel Hafeet mountain is the highest peak in the country and an important tourist attraction. The summit rises more than 4000 feet (1219 m), and the air on the peak is cooler and fresher than the plain below.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Indoor play area for children
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Arabic
1502Reviews18Q+A100Room tips
Traveller rating
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Popular mentions
geminimom wrote a review May 2021
Al Ain, United Arab Emirates2 contributions
First things first, I have not yet stayed in this hotel. But from the other side of the phone, I can tell that I will have a worst experience in this hotel !!!!!! I called their reception to inquire because I was planning to book a banquet hall/restaurant to have an intimate celebration for my baby's 1st birthday. An Indian man ( I know from the voice and pronounciation of the words) pickep up the phone after around 5 rings. When I started talking, "Hello, good morning. I wanted to inquire about booking a...." then, boom! The Indian man who picked up the phone cut me and said, "We will open at 9:30 am, maam!" Then I told him, "Oh, I just want to ask about..." another boom!!!!He again cut me and started shouting sarcastically on the other side of the line, "WE WILL OPEN AT 9:30 MAAAAAAAAM!!!!!!! OK???!!! BYE!!!!!....." and then dial tone followed up..I just can't believe he just hang up on me! To the management, please have your staff undergo a REFRESHER course on how to handle a phonecall...a basic for a HOSPITALITY INDUSTRY!!!!!!!! For him to say that "We will open at 9:30 am??!! I mean, REALLY??!!! So funny to know that your reception has their opening and closing time..what if you receive a phone call about something more serious? will your reception say the same thing?so scary!!!!... to all who are planning to come and stay here, better have second thoughts..what if you need help and call the reception, and the one who picked your call will say, "we will open at 9:30 maam!!!" then hang up on you..what are you going to do?hmmmm...
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Date of stay: June 2021Trip type: Travelled with family
Alexei B wrote a review May 2021
2 contributions
The hotel was great, the view is amazing! Personnel was very supportive and friendly, Pravin from housekeeping helped us a lot! We also liked the shisha bar called Al Khayma in the corner. Recommended for great weekend getaways We are looking forward to coming back! Alexei and Tanya
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Date of stay: May 2021Trip type: Travelled as a couple
Neveragain wrote a review May 2021
2 contributions
This is our second time in this hotel and to say this is NOT the best. They gave us dirty pillow case then they made charges we did not know due to changes they made even without informing us. As whats the manager in the reception said. We were surprised since they already deducted the charge in our CC the amount agreed for our stay yet during our check out day the receptionist were a bit to proud to say that we are not paid and we still have balance. We asked and explained yet we were only told you have to speak with the manager who also by the way insist that we are not paid and since there is miscommunication in the changes of room rates we will be given 20% discount. I think in every establishment or whatsoever, if there would be some changes, its the guest or clients right to be notified prior. So i would suggest to others to make it clear to the receptionist on ur arrival the detials and amount u paid. Plus take note of their billing rule* charges will be deducted upon arrival which did not apply to us since we arrived 7pm and they already deduct the amount on our card at 5pm. This is aside the amount they said that we did not pay on our departure. Which clearly said on their booking the number of days we are going to stay and the amount we were charged..we also did not forget the receptionist when we went to take towels for swimming who said if we did pay an extra amount since we are 5-person. Which we reply we book for 2 rooms Sir and yes we were already charged. This did not happen on our 1st time in this hotel last April. So i think its best if you stay here ONLY for 1 time and not for the 2nd time around. We asked how we can properly file for complaint we were only told to check this website and write our experience. See photo attached.
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Date of stay: May 2021Trip type: Travelled with friends
LookerJ wrote a review May 2021
Abu Dhabi, United Arab Emirates9 contributions1 helpful vote
The hotel is dated but has a certain charm to it so easy to look past. Rooms were a good size. Pool facility was great for the whole family with water slides and good size pool for swimming. Biggest issue is the missed opportunity! The hotel has incredible views but the food options are very limited with one kitchen running two restaurants so the only difference between them is the name in the door! If only there was a manager who could see the opportunity they had to provide great food to accompany the view, I would stay here every time I can to Al Ain. The whole F&B experience is terrible but the whole experience of staying is ok.
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Date of stay: April 2021Trip type: Travelled with family
Vera K wrote a review Apr 2021
Dubai, United Arab Emirates6 contributions2 helpful votes
Very disappointing. Was ignored for the first 20min after I sat down. Food took ages to arrive, and when it came, it was cold. They bring the food from somewhere different restaurant, so by the time it has arrived it was cold. One of the reason because they bring it uncovered. Not only it’s cold, but also very unhygienic. The guys working very nice and I can see them running around, but it’s not enough people to be able to keep nice service. Manager was walking around, he came around once, and I think he saw I wasn’t very happy, he disappeared inside and felt like was trying to hide from the problem. Waiter boys are great!! But need to be more of them I guess. Would come back only for the Amazing view.
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Date of stay: April 2021Trip type: Travelled solo
US$49 - US$95 (Based on Average Rates for a Standard Room)
mercure grand jebel hafeet al ain hotel al ain, mercure al ain, accor al ain
United Arab EmiratesEmirate of Abu DhabiAl Ain
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Frequently Asked Questions about Mercure Grand Jebel Hafeet
Which popular attractions are close to Mercure Grand Jebel Hafeet?
Nearby attractions include Green Mubazzarah (2.0 km), Green Mubazzarah (3.2 km), and Al Ain Classic Car Museum (5.0 km).
What are some of the property amenities at Mercure Grand Jebel Hafeet?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Mercure Grand Jebel Hafeet?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Grand Jebel Hafeet?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Grand Jebel Hafeet?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Grand Jebel Hafeet?
Conveniently located restaurants include Gazebo Restaurant, Le Belvedere, and Al Dallah Al Shameyah Restaurant & Cafe.
Are there opportunities to exercise at Mercure Grand Jebel Hafeet?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Grand Jebel Hafeet?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Grand Jebel Hafeet offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Grand Jebel Hafeet?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Mercure Grand Jebel Hafeet?
Many travellers enjoy visiting Al Jahili Fort (15.4 km), Al Murabba Fort (15.8 km), and Mezyad Fort (9.2 km).