Furious with Danat Al Ain Resort today. Telephoned yesterday to ask if they were open for lunch at McGettigans as Michael and I wanted to take his grandparents out to lunch. Keeping in mind they are in their 70’s and my mum is disabled and can really only get around on an electric mobility scooter. We arrived at the front of the hotel, it was all sealed off with barriers so we parked in car park and took scooter out and got mum in it. Also keeping in mind it was over 45 degrees centigrade today. As we walked and mum scootered up to hotel a security guard told us the front of the hotel was closed, we explained we had a booking at McGettigans and he said no problem but you cannot enter through the front entrance you can drive to the back entrance park there and enter from that location. We explained getting the scooter and my mum in and out of the car was very time consuming and asked why there was no notices/ signs directing customers of this and why we were not given this info when we booked. He shrugged and said I’m sorry there is nothing I can do but if you go to the back entrance you will be able to access the restaurant/ pub. He watched my mum in her mobility scooter then just walked away. So my elderly parents One on a scooter decided to walk/ scooter round to the back in nearly 50 degrees heat. We got around to the back only to be told that the lift had been closed due to covid restrictions and the only way up was via a spiral staircase, which was impossible. So after nearly half an hour in the heat my parents in their 70’s and my mum who has MS had no choice but to leave. Having been members of this hotel club and having visited for years I am furious that a security guard would tell an elderly disabled person on a mobility scooter to travel to the back of the hotel in extreme heat knowing the elevator was closed due to covid. What a joke I will never visit this hotel again and I suggest if you have a disability neither do you. This whole episode was shocking. Disgusting!!!…
The food was terrible(for the Iftar buffet),the tables were filthy and unhygienic.Most of staff were unprofessional at all, and some of them were rude over there.we got refunded thankfully.but I seriously don’t recommend u going there.
The staffs were clueless probably they are not capable of handling large group of people. The food was tasteless very limited option. Better carry your own water with you. They will provide only a small bottle of water complimentary so if you want to hydrated better carry your own water. Poor room service it takes several phone calls for them to attend. Rooms were cleaned and have the basic facilities.
This is first time win I caming in this place I like the place my friend he puch me to Came because he khnow about mcGetting the food it was very good and I want to see thank you for waitress anema she is professional but first shoot of hineken it was like water reallyy i told about my complain but no one caming in our table but the waitress she very smart to cam many time in our table also shoot of tequila he served not professional
I want to thank the swimming coach (Anan) He is the best coach ever , I highly recommend him to anyone who wants to be a good swimmer Also the place is perfect ,kind staff Food is super perfect I like the place toooo much