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I want to start off by saying the hotel is not that bad, but service is lacking here. The rooms are big, and even though I had no problems with my room, my 9 other business travelers did. Cold showers, broken AC, and even a...More
Thank Emily V
Response from Emmanuel M, Front Office Manager at Imperial Resort Beach HotelResponded 12 June 2018
We are sorry to read about the poor experience you and your team had during your recent stay with us. Please accept our sincere apologies for the inconvenience caused,and rest assured we fully understand your disappointment and frustration. Your remarks have been shared...More
Attended a workshop there (including accommodation). Whoever I spoke to reported broken bathroom fixtures. Not yet substantial, but in five years the place will be run down. Only one elevator working. In the evenings power goes frequently off and on. The building is clad in...More
1 Thank through_galaxy
Response from Emmanuel M, Front Office Manager at Imperial Resort Beach HotelResponded 7 April 2018
We are sorry to read about the poor experience you had during your recent stay with us. Please accept our sincere apologies for the inconvenience caused. Your comments about the rat in the room and all issues mentioned were duly noted and the...More
This excellent hotel has the best staff I have ever met. Excellent location near major sights of entebbe .I felt my self at home during my stay .the hotel is also charming with an interesting site.our room was of average size ,funished to a high...More
Response from Emmanuel M, Front Office Manager at Imperial Resort Beach HotelResponded 25 November 2017
We are happy to be informed that you enjoyed your stay with us and will certainly
not hesitate to share your valuable comments with our staff members.
We hope to have the pleasure of welcoming you back with us!
PROS. Located on shores of Lake Victoria with beautiful garden between the hotel and the narrow sandy beach where there are places for grilled food and drinks. Beautiful internal lobby, nice view from restaurant, quiet neighborhood, lush with many trees and birds. In room: spacious...More
Response from JAMES K, Director of Sales at Imperial Resort Beach HotelResponded 17 November 2017
Thank you for your feedback . We appreciate the compliments and we shall ensure good food and service are delivered / rendered . Thank you .
Okay. Friendly and helpful staff. Rooms quite large and airy so you can breathe. Big bed too and fast internet too.
My only concern was the food. What i ordered a la carte but food was either swipped for me from the buffet or it...More
1 Thank Olutayo B
Response from Emmanuel M, Front Office Manager at Imperial Resort Beach HotelResponded 18 November 2017
We are truly Very sorry to read about the poor restaurant experience you had. Please accept our apologies, rest assured we fully understand your disappointment. Your comments were duly noted and have been transmitted to the staff concerned for thorough follow-up. Thank you...More
Response from Emmanuel M | Property representative |
life fitness equipment includes: 2 trademills,biceps curl,triceps press,pulldown,fly,shoulder press,seated leg press,leg extension,sealed leg curl,9500 hrs, and 93c ,Muscle and fitness standard fit for life weights.