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Bonnie Castle Resort

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Bonnie Castle Resort
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853 Reviews from our TripAdvisor Community

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Showing 852: English reviews
Syracuse, New York
Reviewed 1 week ago

The people that work there are really friendly and the rooms are in amazing condition. When they say riverside view they truly mean right next to the river. the view of boldt castle was awesome even in the winter. The jacuzzi tub was a really nice added part to the room as well.

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Helpful?
Thank tgczapla
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

tgczapla, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It is very encouraging that our staff was friendly and professional. Our housekeeping department strives to make sure that your room is comfortable and clean upon arrival. I am glad that you did enjoy you King jacuzzi River view room and yes the...

Madrid, New York
Reviewed 1 week ago

Really loved it, read some reviews about being out dated, but that's what I really loved about the it, the view was amazing, we will definitely be back, nice friendly staff, the lounge and dining room was definitely beautiful.

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Thank shellyfrench71
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

shellyfrench71, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's great when we hear from our guests and that you had enjoyed our resort. It's is great to hear that our staff was friendly and you did enjoy the amenities of our property. We certainly will look forward to having you back...

Monroe Township, PA
Reviewed 1 week ago

Checkin/ checkout was fast with friendly staff. The room was great with a jacuzzi tub, small table & chairs and a refrigerator and small bar type sink. Nice pool hot tub area with great views of Boldt Castle. Restaurant was beautiful and the bar area huge with great DJ / karaoke entertainment. Continental breakfast was good. Great stay. I'll definitely...

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Helpful?
Thank janescott106
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

janetscott106, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am glad that you did enjoy your stay with us. It's always great to hear that our staff was friendly and efficient and the room was very nice. It looks like we have another satisfied customer. We sure will look forward to...

Reviewed 2 weeks ago via mobile

After staying in Alexandria bay for 20 plus years on vacation and friend trips i finally had the pleasure to stay at this resort. First let's start at the front desk. Kind, friendly and most of all efficient in making your stay pleasant. Rooms clean,spacious and alot of the rooms are updated. View, there is no bad time of the...

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Helpful?
Thank Gerald G
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Gerald G, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It is a great pleasure to have to stay with us at Bonnie Castle Resort. I am so glad to hear that our front desk staff was friendly and efficient and making your stay pleasant. We strive to provide professional and friendly...

Syracuse, New York
Reviewed 3 weeks ago

I stay at Bonnie Castle Resort once a month throughout the year. It's the perfect escape from 'the daily grind'. I have never been disappointed with the accommodations, the staff, the food or the atmosphere. I was treated to a bottle of wine and a complimentary gas card on this visit! In short, I can't imagine staying anywhere else while...

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1Thank Kym P
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Kym P, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It is always a pleasure to have your back to Bonnie Castle. So many do not get the chances to come and get away from the "daily grind." I am glad that you enjoyed our special we have been running which includes...

Sydenham
Reviewed 3 weeks ago

Hotel is dated but $89 special price which included any room, bottle of wine, $10 gas coupon and breakfast made up for it.. I have noticed that I was charged an additional $26 for incidentals which I will be calling about today to get refunded.. Dinner was good and convenient as we did not have to walk outside to get...

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Thank dan_ball267
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

dan_ball267, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am very glad to hear that you had a nice stay with us. Yes our property is older, but we do continue to update and the views are wonderful. It's nice to hear that you did enjoy the views and your meal...

Kingston, Ontario, Canada
Reviewed 4 weeks ago via mobile

If you liked the 1980s, the Bonnie Castle is the resort for you as very little has changed (including the red vinyl in the bar--nice!) . We came for the $89 special where you received any room, a bottle of wine, and $10 gas coupon. For this price, the night was a great deal. The room was clean (minus some...

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Thank Melanie B
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Melanie B, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am glad that you did enjoy your room and the restaurant during your stay. It's nice when you can get a room package which always make your stay feel affordable and makes a difference on where you do stay. Our resort...

Madrid, New York
Reviewed 4 weeks ago

No 5 star hotel, but a lovely place to stay for a hockey tournament. Clean, pleasant staff, a nice pool and meeting area. Older furnishings, but comfortable. We had a great time and will definitely stay here again.

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Thank Jeni R
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

ziggymommy, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am so very happy to read that you and your Hockey Team had a great stay with us. Our staff strives to provide our guests with friendly and professional service. Our property is older, but we continue to update our facilities to...

Chesterville, Ontario
Reviewed 4 weeks ago

The rooms were very clean and staff was very helpful. House keeping did a great job at making the beds and making sure we had plenty of towels. Room rates were very reasonable. Came with a good continental breakfast. Kids enjoyed the pool.

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Thank kent_young
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

kent_young, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's wonderful to hear that you and your family enjoyed your stay . Thank you for the compliments to the housekeepers who strive to provide you with a nice clean and comfortable room and enough towels for the family. Yes the rates are...

Plattsburgh
Reviewed 4 weeks ago

Our recent visit to Bonnie Castle was far the best. The room was large and clean, with a nice view. The staff could not do enough for us. We eat in the restaurant and enjoyed every meal. Bonnie Castle is a hidden treasure for a romantic get-away. I would strong recommend it to all.

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Thank Kathy S
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Kathy S, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's a great honor to read that you enjoyed yourselves here at Bonnie Castle. I am glad you liked the large and clean rooms, and the food in the Riverside Sports Bar and Grill. We will be looking forward to having you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands. A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina. Whether you're looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible. Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what's new as we update this property in a manner deserving of its rich history. ... more   less 

Additional Information about Bonnie Castle Resort

Address: 31 Holland St, Alexandria Bay, NY 13607-1098
Region: United States > New York > Alexandria Bay
Price Range: €81 - €195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bonnie Castle Resort 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay
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Questions & Answers

Here's what travellers have asked, with answers from Bonnie Castle Resort staff and other travellers.
10 questions
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8 months ago
1 month ago
Auburn, New York
LONG ISLAND, NEW YORK
7 months ago

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Questions? Get answers from Bonnie Castle Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing was done to compensate us for being moved to rooms next to a hockey team that played hockey in the halls. We were no where near the pool. ”
 of 5 bubbles sandcharmac@gmail.com, 23 Feb 2017 | Read review
“Get the apartment. It's very spacious and has everything you need.”
 of 5 bubbles juliemB3494GG, 16 Feb 2017 | Read review
“A small microwave would be nice to heat up leftovers.”
 of 5 bubbles janescott106, 14 Feb 2017 | Read review
“If you're a serious coffee drinker, bring extra or ask at the office. They are happy to accommodate. ”
 of 5 bubbles 893kymp, 1 Feb 2017 | Read review
“We had two parties with babies and although there are fridges, there are no microwaves in the rooms for bottle warming! Maybe they will add them in the future”
 of 5 bubbles 37marias, 16 Jan 2017 | Read review
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