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Supalai Resort & Spa Phuket

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Traveller (102)
Room & Suite (35)
Pool & Beach (28)
Ratings and reviews
  • Excellent18%
  • Very good35%
  • Average30%
  • Poor12%
  • Terrible5%
Travellers talk about
“high tide”(2 reviews)
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
Bar/Lounge
Fitness centre
Concierge
Spa
Wheelchair Access
3 Star Hotel
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Location and contact
69/9 Moo.6, Ao Po-Lang Daeng Rd, Paklok, Phuket 83110, Thailand
13.6 km to Phuket Intl Airport View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (121)
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All reviewshigh tiderelaxing vacationhotel restaurantreception areainfinity poolsunsailaccommodations
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1 - 5 of 77 reviews
Reviewed 24 January 2018 via mobile

Had a decent stay here at Supalai, the staff are super friendly and the thai food was really good. The whole resort could use some updating and needs some entertainment since it's so far from downtown. Nice pool overlooking the ocean!!

Thank Marc S
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 13 February 2018

Dear Guest, Thank you very much for staying with us, your comments are greatly appreciated to give us a chance to improve our services. Best regards, Supalai Management Team

Reviewed 3 January 2018

we arrived in the evening after a long day and found that we were allocated wrong room. they gave us another room. mind you the rooms are poor standard with lizards in the rooms, bathroom very tired looking with floor tiles broken and discolored. All...More

Thank pinkii2018
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 9 January 2018

Dear Guest, Thank you very much for stayed with us, your comments give us a chance to improve our service.

Reviewed 11 August 2017

I spent 5 nights at the Supalai Resort and had a wonderful and very relaxing vacation. As other reviewers have mentioned, the hotel is host to a large number of Chinese tour groups. It is therefore a little chaotic in the morning (before 9 AM)...More

Thank Kristin D
Reviewed 5 May 2017 via mobile

Myself and my partner arrived and were surprised to see that there were no other guests. While walking around you would see 7+ staff trying to keep themselves busy not knowing what to do. The room was a nice size with a very nice view...More

1  Thank gtodd123
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 7 May 2017

Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review, Jan 11, 2017 Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely...More

Reviewed 27 April 2017

Very quiet resort, very out of the way but very peaceful. The front office, food & beverage and Bell/Concierge staff were provided excellent and genuine service. I had booked the incorrect date and the front off staff did their best to accommodate us with another...More

Thank Andrew S
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 1 May 2017

Dear Guest, Thank you very much for your comments, those are very important for us to improve our services, and most delighted to learn that you are happy with our services. Best regards, Supalai Management Team.

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Spa
Room Service
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Laundry Service
Room Service
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$50 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Spa Hotel in Thalang District
#48 On the Beach Hotel in Thalang District
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$50 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Spa Hotel in Thalang District
#48 On the Beach Hotel in Thalang District
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (102)
Room & Suite (35)
Pool & Beach (28)
Dining (9)
Business Centre & Event Rooms (1)
Questions & Answers
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Sonnyyeow
Subject: Suspected syndicate in scamming hotel guest To Supalai Hotel Management, Please take note that to-date we have yet to receive any respond from your management with regard to the complaint form I submitted on behalf of my friend on 22nd September 2016 as attached. He expect a satisfactory explanation, action and compensation in return for the THB5,000 loss he suffered as payment threatened demanded by the impersonal cum con artist which was supported by your hotel staff and we suspect that it is a syndicate your staff teamed up with outsider. We reserved our right to make police report as we have video clips showing your staff holding the room files with our private and confidential details which he purposely went reception desk and bring it instead of bringing security guards which was what we expect. As mentioned in the complaint form, please answer us that why would your staff which was already in our room witnessed the emotional uncontrollable and dangerous transgender hitting her head herself had failed to help us vacating her and went out and come back to our room with our room file ? instead going out and come back with security personnel or to get more help to assist your room guests whom was in dangerous situation? Bringing our room files with all our passports to show to the transgender is totally not helping the situation, unacceptable and putting your room guests at more risks by exposing our particulars. Is it your hotel's policy not to put your hotel guests' safety in the first place? And shows your guests photocopy passports to outsider without your guests' consent? Please respond within two days before we cc this email to the followings parties Thailand tourism board - China embassy- China tourism- Phuket tourism- Agoda- Trivalgo- Thank you. Regards
6 October 2016|
Answer
Response from Supalai | Property representative |
Dear Sir, Thank you very much for your comments, our management concerned had replied to your email since yesterday. Best regards, Supalai Management Team
0
Votes
B3achL0v3R86
19 September 2016|
Answer
Response from Supalai | Property representative |
The hotel can arrange airport pick up transfer at below details: Private car : 700 baht per way per car from Phuket International Airport to Hotel, with maximum 3 persons. Private minibus: 900 baht per way per mini bus... More
1
Vote
Room Tips
"as it is the only hotel on the hill rooms are quiet but very old with lizards and mosquitos in it."
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"Ask for room on a higher floor with view of the bay (most have)"
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"the rooms have ANTS everywhere"
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"I think all the rooms are seaview, but the poolside villas look good."
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