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Supalai Resort & Spa Phuket

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Restaurant
Shuttle Bus Service
Bar/Lounge
Spa
Public Wifi
Fitness Centre with Gym / Workout Room
Laundry Service
Room Service
Airport Transportation
Free High Speed Internet (WiFi)
Breakfast included
Meeting Rooms
Banquet Room
Babysitting
Non-Smoking Hotel
Outdoor pool
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Room features
Non-Smoking Rooms
Air Conditioning
Suites
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Location
Full view
Getting there
Phuket Intl Airport14 km
Krabi Airport41 km
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Nearby restaurants
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Nearby attractions
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Reviews (126)
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80 results
Traveller rating
12
28
25
10
5
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LanguageEnglish
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12
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10
5
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1 - 5 of 80 reviews
Reviewed 4 days ago

I stayed here in November with my mom and brother. We had a standard view with ocean view. We had 2 twin beds in the room so we did have to rent a cot for 1000baht since we were 3 people. The rooms were clean...More

Review collected in partnership with this hotel
Date of stay: November 2018
Thank MexicoLove123
Reviewed 31 October 2018

A nice hitel with stunning views, nice pool and relaxing atmosphere. We had two of the bungalows with a sea view for me and my family. They were very nice with an amazing view and very spacious. The pool was really nice too. I would...More

Date of stay: October 2018
Thank Lindsay M
Response from Supalai, Secretary to GM at Supalai Resort & Spa PhuketResponded 2 November 2018

Dear Khun Lindsay, Greeting from Supalai Resort & Spa Phuket Thank you very much for your very kind commends and regarding for WiFi very sorry that we do not explain to you clearly that the Wi-Fi the lobby (public use for group & all guest...More

Reviewed 2 October 2018

Spend one night at Supalai, resort definitely need updating, the people working in resort super friendly and helpful.Breakfast also was excellent,very nice view from balcony this resort have big potential.

Date of stay: September 2018
Thank Susan O
Response from Supalai, Secretary to GM at Supalai Resort & Spa PhuketResponded 11 October 2018

Dear Khun Susan, We are very great pleasure to hearing about your kind comment and hope to welcome you back in the near future. Thank you very much and have a lovely day. Prapa

Reviewed 24 January 2018 via mobile

Had a decent stay here at Supalai, the staff are super friendly and the thai food was really good. The whole resort could use some updating and needs some entertainment since it's so far from downtown. Nice pool overlooking the ocean!!

Date of stay: January 2018
Thank Marc S
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 13 February 2018

Dear Guest, Thank you very much for staying with us, your comments are greatly appreciated to give us a chance to improve our services. Best regards, Supalai Management Team

Reviewed 3 January 2018

we arrived in the evening after a long day and found that we were allocated wrong room. they gave us another room. mind you the rooms are poor standard with lizards in the rooms, bathroom very tired looking with floor tiles broken and discolored. All...More

Date of stay: December 2017
Thank pinkii2018
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 9 January 2018

Dear Guest, Thank you very much for stayed with us, your comments give us a chance to improve our service.

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Questions & Answers
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Sonnyyeow
Subject: Suspected syndicate in scamming hotel guest To Supalai Hotel Management, Please take note that to-date we have yet to receive any respond from your management with regard to the complaint form I submitted on behalf of my friend on 22nd September 2016 as attached. He expect a satisfactory explanation, action and compensation in return for the THB5,000 loss he suffered as payment threatened demanded by the impersonal cum con artist which was supported by your hotel staff and we suspect that it is a syndicate your staff teamed up with outsider. We reserved our right to make police report as we have video clips showing your staff holding the room files with our private and confidential details which he purposely went reception desk and bring it instead of bringing security guards which was what we expect. As mentioned in the complaint form, please answer us that why would your staff which was already in our room witnessed the emotional uncontrollable and dangerous transgender hitting her head herself had failed to help us vacating her and went out and come back to our room with our room file ? instead going out and come back with security personnel or to get more help to assist your room guests whom was in dangerous situation? Bringing our room files with all our passports to show to the transgender is totally not helping the situation, unacceptable and putting your room guests at more risks by exposing our particulars. Is it your hotel's policy not to put your hotel guests' safety in the first place? And shows your guests photocopy passports to outsider without your guests' consent? Please respond within two days before we cc this email to the followings parties Thailand tourism board - China embassy- China tourism- Phuket tourism- Agoda- Trivalgo- Thank you. Regards
6 October 2016|
Answer
Response from Supalai | Property representative |
Dear Sir, Thank you very much for your comments, our management concerned had replied to your email since yesterday. Best regards, Supalai Management Team
0
Votes
B3achL0v3R86
19 September 2016|
Answer
Response from Supalai | Property representative |
The hotel can arrange airport pick up transfer at below details: Private car : 700 baht per way per car from Phuket International Airport to Hotel, with maximum 3 persons. Private minibus: 900 baht per way per mini bus... More
1
Vote
Room Tips
"All rooms have a great view "
MexicoLove123
4 days ago
Read review
"as it is the only hotel on the hill rooms are quiet but very old with lizards and mosquitos in it."
pinkii2018
3 Jan 2018
Read review
"Ask for room on a higher floor with view of the bay (most have)"
Wandawomanxxx
23 Mar 2016
Read review
"the rooms have ANTS everywhere"
536divinaf
2 Dec 2015
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PRICE RANGE
US$52 - US$112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
supalai resort & spa phuket hotel thalangsupalai resort and spa phuketbest western thalangbest western phuketphuket best westernbest western supalai hotel
LOCATION
ThailandPhuketThalang District
NUMBER OF ROOMS
182
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