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Phuket Graceland Resort & Spa

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Phuket Graceland Resort & Spa
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2,312 Reviews from our TripAdvisor Community

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Showing 2,006: English reviews
Sydney, Australia
1 review
Reviewed 4 days ago NEW via mobile

On checking in the staff we're rude and the lady serving us kept hocking back her snot or wiping her snot with an open hand and then continue to check us in. I felt like vomiting. We then had to pay an extra $1200 in high season tariffs (failed to mention it when we booked) First room was disgusting. Stained,... More 

Helpful?
Thank Danielle M
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Dear Danielle I am so sorry that we will never be seeing you again. The reason for the extra tariff was because you were here on a luxury escapes coupon, and the terms clearly state that there will be a surcharge for the high season, you really should read the terms and conditions of your contract more carefully before blaming... More 

Buderim, Australia
1 review
Reviewed 4 days ago NEW

Activities people at resort made our stay! Stan, Tamara & Jana from Carpe Diem Team were all so friendly and funny!!! We thoroughly enjoyed our stay & will defs come back ! The resort was a little older but absolutely spotlessly clean!!:)

Helpful?
Thank nickyhayes00
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Nickyhayes Thank you for this very lovely review, you have no idea of the joy it brings us to read a review like this. I don't mean this to sound boastful but.... our entertainment team are the best entertainment team in the world, we are so proud to be associated with them and so grateful to have them here... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW via mobile

I have just come back from a 12 night holiday at Graceland with my 3 children 14,12 and 10 yrs. We thoroughly enjoyed it, always felt completely safe and the highlight for us all was the pools, room service, kids club and the amazing buffet breakfast. The staff were always very accommodating and helpful, and we had absolutely no complaints,... More 

Helpful?
3 Thank Tania H
Tehran
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 days ago NEW via mobile

What can I say when I am in love with this Hotel. Great swimming pools, charming gym, fascination breakfast for hallal and others food, memorable flowers and plants, polite staff, great location, best veiw to sea and ....my father had birthday and we encountered birtday cake from relationship management team in our room. If you are family ir whatever! Don't... More 

Helpful?
Thank Saeedshafia
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

DearSaeedshafia Thank you so very much for taking the time to write and submit such a wonderful review, and thank you for awarding us five stars based on your personal experience of being a guest in our hotel. How thrilling for us to read that you are in love with our resort. I am so happy to learn that you... More 

Sydney, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

Hi have just stayed at Phuket Graceland Resort for 14 days 13 nights Its Beach front location was fantastic, within walking distance to Bangla nightlife, Shopping and Restaurants. The Pool areas are great, Breakfast was more than sufficient, with a large choice catering for all dietary needs. We used the services of Buffalo Tours in the Lobby for most of... More 

Helpful?
Thank AmandaSpencer
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Amanda Thank you very much for your review, and thank you for choosing to stay with us. I am so pleased that you were happy with so many aspects of your stay at Graceland, that you were satisfied with our great location, our beautiful swimming pools, and our breakfasts. Buffalo tours are not employees of our hotel, but an... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago NEW via mobile

We spent 8 nights at Graceland. Check was quick and professional. Mind you, you have to pay a deposit when checking in which is refunded when checking out if all is in order with the room. This is a norm in Thailand and we were well aware of this as this was our second time here. Check out was also... More 

Helpful?
1 Thank NevashnNelson
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear NevashnNelson You love Phuket... and we love you. Thank you for writing such a wonderful review. I am so pleased that you were happy with all of the aspects of your stay that you listed. But the part of your review that I am really thrilled about and so grateful for is the timely advice that you graciously give... More 

Sydney, Australia
1 review
Reviewed 1 week ago via mobile

Our first family holiday overseas was a great success. Thank you to the great team at Graceland Resort for an excellent stay, food was always fantastic and the rooms clean and maintained. A special thanks to the carpe diem team for fantastic activities for both adults and especially the kids our son loved the time he spent with you.

Helpful?
Thank LarocheD123
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear LarocheD123 I am tickled pink to read that your first overseas family holiday was a great success.It is an honour for us to have played a part in making your holiday so enjoyable, thank you so very much for choosing to stay with us. I adore working for this hotel, the staff are all wonderful, and my fellow managers... More 

Sydney, Australia
2 reviews
Reviewed 1 week ago via mobile

I have visited Phuket 7 times. We are now travelling there again but with 3 families including 7 children.I now want to choose a different resort to stay at. I like to read the negative reviews before i get to the excellent . Can i tell you what made my decision easy. It is that with almost every review i... More 

Helpful?
Thank adz101020
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear adz Thank you so very much for this review. It is so good to learn that our replies have been useful to you. I have been handling the tripadvisor responses for nearly two years now. I too noted the cut and paste reviews that so many hotels favour, and made my mind up right from the beginning that our... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We have been to Graceland at Patong beach nine times and cant wait to get back there for our tenth time,food ,service and a welcome that only Thailand can do.We love the beach location as it is a little away from the well populated areas.The pools are amazing at Graceland and the service around the pool is constant,many friendships have... More 

Helpful?
1 Thank ghe36219
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear ghe36219 On behalf of everyone here at Graceland, I would like to express our deepest gratitude to you for your loyalty to us by staying with us so many times....that really makes you family. I am so happy that you are pleased with what it is we can offer you when you stay with us. We make many friendships... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Lovely hotel , most accomodating.. ... staff always very friendly. ....great cocktails ...shout out to the Carpe diem team Jana, Renato, Oil,Stan and Tamara great fun and entertaining for the kiddies 👍🏼🌴🍹🐠😎

Helpful?
1 Thank Tanya G
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Tanya Thank you so much for this review and for awarding us four stars. I will pass this on to the entertainment team who I know will appreciate the acknowledgement . Thank you for choosing to stay with us and I do hope that you will come back to stay with us again soon. Yours Sincerely Stuart Roberts Concierge... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Phuket Graceland Resort & Spa

Address: 190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Price Range: €88 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Phuket Graceland Resort & Spa 4.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Phuket Graceland Resort And Spa
Phuket Graceland Hotel Patong
Phuket Graceland Resort & Spa Patong
Hotel Style:
#9 Business Hotel in Patong
#13 Top resorts Hotel in Patong
#22 Spa Hotel in Patong
#24 Luxury Hotel in Patong
#39 Family Hotel in Patong
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Questions & Answers

Here's what travellers have asked, with answers from Phuket Graceland Resort & Spa staff and other travellers.
87 questions
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Questions? Get answers from Phuket Graceland Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with pool access were awesome”
 of 5 bubbles nickyhayes00, 29 Nov 2016 | Read review
“Building 3 Room 2327 Clean and Comfortable in a convenient location.”
 of 5 bubbles AmandaSpencer, 27 Nov 2016 | Read review
“beach side rooms are a little quieter at night”
 of 5 bubbles ghe36219, 23 Nov 2016 | Read review
“The pool view rooms are best”
 of 5 bubbles SydneyGooner, 20 Nov 2016 | Read review
“pool faceing room on 4 floor sunset wing is very quiet and are very large”
 of 5 bubbles A9132UPjohnw, 20 Nov 2016 | Read review
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