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Nestled in a scenic location near Patong Beach, Amari Phuket earns praise for its cleanliness and serene atmosphere, though some guests have experienced inconsistent housekeeping. The hotel's amenities, including the variety of pools, gym, spa, and buggy service, are popular among travelers. While the rooms offer stunning ocean views, opinions vary with some finding them spacious and others noting they can feel dated.
The service is generally commendable, known for friendly staff, but occasional efficiency lapses are noted. However, the hotel's pricing is considered high by many, affecting its overall value perception.
Location
Picturesque
Atmosphere
Inviting
Rooms
Inconsistent
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Lavish
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It took me a few months to write this review and finally i did it. I was visiting Amari Phuket for the second time because had only best memories after my first visit. I wanted to repeat the experience. I booked a room in advance and specified that I'd like to stay in the same room as on my previous visit but something went wrong. I changed rooms for 3 !!! times. I came on vacation not for moving from one room to another. I was very frustrated and upset. Especially after 3 years of lockdown and my first vacation. I should also admit that cleaning room service became worse in comparison to my first visit.
I wrote an email to Manager of the hotel. And this is what i want to make the most precious! People is the real gem of this place!!!. Personnel and the attitude is the reason why i will be returning to this place again and again (and breakfasts). Alexandre was very professional, client-oriented and polite. He made the rest of my vacation fantastic. And I want to say special thanks to him.
If you are not happy with something at Amari, just talk to staff. Give them a chance to make it better!
I also want to say that breakfast is totally fantastic in this place. Such a wide range of food and drinks. Coconut water and freshly squeezed juices were my favourites& And smoked tune.
I definitely plan to bring my elder parents to this place to enjoy the beauty and the atmosphere of this place.
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Date of stay: November 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pim Manasakul, Owner at Amari Phuket
Responded 19 Feb 2023
Dear ShOS346, Thank you so much for taking the time to share your experience with us at Amari Phuket. We are delighted to hear that you had such wonderful memories from your first visit and wanted to repeat the experience. We are sorry to hear that you had to change rooms multiple times and that the cleaning service had not met your expectations. We are glad to hear that Alexandre was able to assist you and make your stay a great one. Our team is dedicated to providing exceptional customer service and we are thrilled that Alexandre was able to meet your expectations. We are also pleased to hear that you enjoyed our breakfast selection! We hope that you will consider staying with us again in the future. If there is anything else that we can do to make your stay more enjoyable, please do not hesitate to let us know. Kind regards, Amari Phuket
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Amari Phuket. Where do I even start? Right from the beginning, this amazing resort felt like home. Upon checking in at the resort, we were informed by the receptionist, who was attending to us, that our room was upgraded from a superior double room to a one bedroom suite. The room had a spacious living and dining area, joined to a well equipped kitchen. The ensuite bedroom included a huge bed and a modern bathroom with a big shower. One of the days during our stay, we returned to our room after a long day of sightseeing and, to our absolute delight, we were given a complimentary fruit bowl and other delicious snacks. We absolutely loved the fruit and snacks, but the fact that these were given by the resort with compliments came as no surprise to us. The entire place is filled with positive energy! Each and every person working at the resort is unbelievably friendly and willing to help. The staff made our stay an absolute breeze. There are also shuttles three times a day to Patong Beach, which is only a 10 minute walk away in any case, with Bangla Road just a little bit further. The resort is absolutely beautiful. It has a private beach and two stunning pools. It is also home to 3 restaurants which all boast a stunning sea view and which all cater some extremely tasty food and drinks. The resort is perfect if you want to enjoy some peace and quiet, but is also a walking distance from the busy market and night life scene, making it ideally located. I haven't stayed at other resorts in Phuket but I've stayed in many resorts around the world and I have to say that the Amari Phuket is hands down the best one I've stayed at thus far. Highly recommend.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amari Phuket is a wonderful luxurious resort which is very close to the world famous Patong Beach in Phuket. We stayed there for a couple of nights in the ocean wing suite. Great part is that it has got it’s own private beach too which provides you privacy to enjoy with family. Our ocean wing suite room had a living room with a small dining table and a balcony which opens up out to spectacular views of the ocean. There was also a small kitchen with all cutlery in case you want to cook up something on your own. The bedroom was spacious and was very well done up in yellow pastels color with a big glass mirror which made the room seem even more bigger and also provided quick way to get ready without going inside the washroom and use the mirror there. The bed was very comfortable and provided great sleep after our journey. The washroom had wonderful facilities like rain shower, hair-dryer, shaving point, complimentary toiletries and of course bathrobe with slippers. Amari Phuket also provided regular free shuttle services from the hotel to Patong beach which is around 5-10 mins drive in their branded tuk-tuk. Of course you can get regular taxis or Grab taxi very easily too from Amari Phuket. If you are looking for an amazing stay for the family at Phuket in Thailand without being too far away from the tourist attractions, you should definitely consider Amari Phuket which is one of the best hotels in Thailand!
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Date of stay: April 2019
Cleanliness
Service
Sleep Quality
Room Tip:Â Ocean Wing rooms have access to private club house
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmariPhuket, Manager at Amari Phuket
Responded 11 Jan 2020
Dear dhempe, Thank you very much for your wonderful review and your compliments towards our team members. We are glad to know you truly enjoyed your stay from your arrival to your departure. It was a real pleasure to have you as our guest and we hope that we will have the chance to welcome you back for another great experience. With kind regards, Tipaporn Koonphol Deputy General Manager
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I can honestly say we’ve had an incredible time here. We’ve been truly spoilt by the staff. I completed a survey which the hotel sent to me during our stay and I highlighted a small issue. The following morning Kate one of the managers found us at breakfast and was so apologetic. We were upgraded and the regional manager Pierre-Andre Pelletier sent us food gifts to our room. He also visited us whilst at dinner to ensure everything was up to standard. We were not expecting this, we just wanted to make the hotel aware of the issue. The service is fabulous and the staff cannot do enough for you. The food at la gritta (Italian) is amazing and has sea views which is really pretty at night. Rim Talay is the buffet style restaurant where we had breakfast each morning. The restaurant is beach side, was so lovely to wake up each morning and have breakfast over looking the sea. The hotel is just the right distance away from the nightlife. There are plenty of bars and restaurants nearby within walking distance or a tuk tuk will cost around 200thb which are outside the hotel. The hotel offers a complimentary shuttle service 3 times a day to the centre. The rooms are beautiful and over look the sea. Very clean and modern. The staff work extremely hard to keep these high standards. Thank you so much to Kate, gypsy and Pierre for an amazing stay. We will most definitely be returning in the near future. Maria & Matt
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmariPhuket, Manager at Amari Phuket
Responded 4 Feb 2020
Dear Maria & Matt, Thank you very much for your wonderful review and your compliments towards our team members. We are glad to know you truly enjoyed your stay from your arrival to your departure. We also appreciate your highlight about the food at La Gritta and moreover. We are happy to know that you will choose to stay with us again and we all look forward to your return. With kind regards, Tipaporn Koonphol Deputy General Manager
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I cannot in a short review praise this hotel and its staff highly enough. Everyone from arrival to departure made us feel extra special and we enjoyed each of our 11 nights. It is an oasis of peaceful bliss with beautiful views and pool days, boat trips, free lifts to shopping or Karin beach we looked forward to each day with great breakfast in open air locations with panoramic views across the inlet / bay of Patong. We arrived here after trips to Bangkok and Chiang Mai where we did a lot of sightseeing. Here was more relaxing arriving on our anniversary to a lovely heart shaped cake in our upgraded room with a balcony right above the beach with wonderful views. We paid 200 baht on our first night to take us down to Patong but walked there and back every day afterwards. The hill coming back is a bit steep but a rest to take in the views was a pleasure. We paid 2500 baht for a boat trip for a couple of hours round the coast and back and enjoyed Fantasy beach so much we went back there to snorkel the following day. Not far from Amari along the coast we could see elephants in the water at a sanctuary further away but didn’t actually go there. The people working in the hotel are all fantastic from the gardeners and maintenance to cleaners reception and managers. We met Pierre Andre Pelletier who was charming and though Vice President of the hotel chain through the Maldives served me coffee on my first morning and arranged for champagne and treats as a surprise in our room one day. All waiters at breakfast work hard and each with a professionalism when some more unsavoury guests spoke to the harshly without cause. Young Monton was a perfect example and looked after us well. Our cleaner Justin’s looked after our every request and free bottles of water in our room with smiles every day. At reception young Kate a trainee must be destined for great things in hotel hospitality as she made every conversation into a quest to see to our every need with smiles and sincerest of courtesies. We are back home now and just looking back at our wonderful time there is easy but cannot capture just how good it was in this Amari Phuket our favourite hotel in all our travels so far.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmariPhuket, Manager at Amari Phuket
Responded 10 Feb 2020
Dear BigBhoy, Thank you very much for your review. Your positive comments are very much appreciated and we are happy to know that our location and the room view fully met your expectations. It was a real pleasure to have you as our guest and we hope that we will have the chance to welcome you back for another great experience. With best regards, Tipaporn Koonphol Deputy General Manager
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My wife and I stayed at The Amari Beach Hotel for a second time lat week and we must say that this hotel is possibly the best beach location hotel we have ever stayed in! From the moment you arrive and are welcomed from any of the reception staff to Pierre the Vice President of the hotel group, you experience service that is second to none. We stayed in a De luxe Ocean View room that was 30 feet from the sea and beach, with a glass fronted balcony overlooking the bay with palm trees giving you that all important bit of shade. To save you walking anywhere, they provide a courtesy service using electirc golf buggies! We experienced all of the restaurants on site and the food and drink was delicious,served by polite and informative staff. We also made use of their free shuttle bus into Patong shopping centre which is only a short walk away but is very useful when carrying bags of shopping!!! The highlight for us though was the amazing experience you get from accessing the Club Lounge and Pool at the top of the hotel complex. The views across the bay from the infinity pool are amazing and together with iced cold water and cold towels provided by the Club staff you feel really pampered! We had breakfast there and together with their Happy Hour we enjoyed every minute of it. Of course none of this would be the same if it was not for the staff. Obviously highly trained they have the philosophy of making you feel welcome. In the Club Lounge special mention must go to Meme, Miki, Ying , Monica and the others whose names I forget, whose service was exceptional. Were we sad to leave this place, of course we were, and we now judge every hotel by the standard that the Vice President (Pierre)and his Manager (Richard)have set. Thank you all, for an incredible stay at your resort. Cannot wait to come back!
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Â Block 7 has great glass fronted views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmariPhuket, Manager at Amari Phuket
Responded 21 Feb 2020
Dear Bigboobs321, Thank you for a wonderful review, we are delighted that you have found "paradise" in Patong! Your very positive comments on the general facilities and the staff are greatly appreciated. Thank you again for sharing your experience. We look forward to personally welcoming you back to your “ home “ in Phuket in the near future. Yours sincerely, Tipaporn Koonphol Deputy General ManagerÂ
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The room we had was in the main part of the hotel and we felt this was a better location than needing a golf buggy for the club access upgrade. Ate at both restaurants and the food and beach location were stunning, although slightly expensive. Two great pools with great views. Watched the sunset on the private pier. The lobby bar is also very good. Breakfast choice is vast and the location amazing. All staff could not do enough for you but a special mention for natthaphon during the happy hour specials. Always smiling
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmariPhuket, Manager at Amari Phuket
Responded 12 Mar 2020
Dear 229darrent, Thank you very much for your review. Your positive comments are very much appreciated and we are happy to know that the team member and the breakfast choice fully met your expectations. It was a real pleasure to have you as our guest and we hope that we will have the chance to welcome you back for another great experience. With best regards, Tipaporn Koonphol Deputy General Manager
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AmariPhuket, Manager at Amari Phuket
Responded 16 Mar 2020
Dear Pietro Q, Thank you very much for your wonderful review and your compliments towards our team members. We are glad to know you truly enjoyed your stay from your arrival to your departure. It was a real pleasure to have you as our guest and we hope that we will have the chance to welcome you back for another great experience. With kind regards, Tipaporn Koonphol Deputy General Manage
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What a trip to remember. It was a ladies weekend and we last minute decided to find a place for Saturday night fun. We were able to get a hold of Amari as they had 2 bedroom suites. We were 5 adults and they were easily able to accommodate us. The view was unbelievable and the suite really felt like home. What made a big impression was the staff.. Like Kate and pretty much everyone in the Clubhouse. They truly give attention to details and they were really sincere in accommodating all of our needs. We all know its tough times atm and we are so happy to support this hotel because they truly take good care of their employees. It shows in their work ethic ..Will definitely come back to this place.. Paradise!
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tipaporn Koonphol, General Manager at Amari Phuket
Responded 21 Sept 2020
Dear tigermuaythaicampp, Thank you for your kind review. This is always a pleasure for us to know that all facilities and services that we provided at Amari Phuket were up to your satisfaction. It was our pleasure to serve you and we are looking forward to welcoming you back at Amari Phuket. Once again, thank you for choosing Amari Phuket. With best regards, Tipaporn Koonphol Deputy General Manager
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We booked a trip here in August 2019, with a deluxe ocean view room. The beach was right outside our patio on the second floor. Yes, the beach is all rocks at very low tide, but the tide changes constantly throughout the day. The jetty is a wonderful place to snorkel but unfortunately, we did not have time to do that.
The hotel provides complimentary water on a daily basis, and we used this to brush our teeth as well, since we did not want to risk any stomach issues from ingesting water from the faucet.
The view from the hotel are beautiful.
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Date of stay: August 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Generally the booking should have the word "Club" in order to get club access. For example "Club one bedroom suite". Request a balcony room. Club pool is more quite but the view is great.
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